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Customer Service Manager

Location:
Tennessee
Posted:
May 23, 2015

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Resume:

PROFESSIONAL PROFILE

DARSEY ROLLIN

*** ********** ****

LEBANON, TN 37087

CELL # 615-***-****

Alt # 615-***-****

Alt # 615-***-****

CARRIER OBJECTIVES

To obtain a position with an organization in which I may utilize my skills and knowledge in

Management, Organization and Computers.

QUALIFICATIONS SUMMARY

• Strong supervisory, leadership and organizational skills.

• Demonstrate excellent customer service verbal and written communication skills.

• Self-starter motivated to be productive and works well in team efforts.

• Knowledge in accounts receivable, payroll and inventory control

• Experience in shipping, receiving and scheduling

• Strong ability for attention to detail, time management and problem solving

• Customer service.

EDUCATION:

University of Maryland College European Division Sigonella, Italy

B.S., 2002 Information Systems Major: Computer, & Information Systems

Management

Minor: A.S in Management and A.S in Computer Studies

Jones College Jacksonville, FL 32216

21 Semester Hours Major: Business Management Minor: Marketing

COMPUTER AND EQUIPMENT SKILLS

Microsoft Word Calendar Creator Microsoft Excel Microsoft Outlook

Microsoft PowerPoint Lotus 1-1-3 Microsoft Access QAD

Multi system phones Fax Machine Payroll Software Atlas

Baan IV, V Some C++ programming

WORK EXPERIENCE:

07/27/2014 – Current Roadrunner Transportation

Dispatch Manifest

Manifest truck loads, scan and submit BOL, enter daily driver deliveries, customer service, answer

phones, file and all other duties assigned.

05/2007 – 12/2011 Century Group IncOffice Manager

Creating and maintaining employee records, scheduling shipment of loads, customer service,

payroll, sales, collections, processing shipping orders and credits, quality control logs,

correspondence, safety records, creating loads, scheduling trucks to pick up load, tracking

shipments, and all other duties assigned

06/2004-10/10/2006 South Tech L& W 712 Briskin Lane Lebanon TN

Shipping supervisor:

First shift Supervisor of the shipping department of all shipping employees. Evaluate schedules to

plan manpower to meet shipping activities and needs. Supervise workflow and monitor quality of

shipments. Management and instruction of the shipping departments hourly workers on all three

shifts. Create cross training plans and maintain training records for all hourly team members.

Monitor and maintain Time and Attendance records daily. Troubleshoot daily quality, safety and

production issues. Communicate work and needs with other departments, Manage established

goals for quality, cost, delivery, safety and morale. Evaluation of customer returns. Monitor

inventory to meet shipping requirements. Communicates with internal and external contacts on

various issues including the scheduling of shipment and expedites, Generate picks, Customer

Service, verify shipments, and quality check of all products before leaving or entering the docks.

Audit driving logs and payroll and other duties as assigned.

11/2002-5/2003 Flextronics Logistics Leeville Pike Mt Juliet TN

Purchasing

Setting up parts in computer system, Customer service, ordering supplies, Inventory cycle

counting.

11/1196 to 11/2002 Department of Defense Naval Air Station Sigonella, Sicily, Italy

Worked in seven different departments, my job responsibilities are as follows.

I worked as the Training instructor for Windows 2000 and various computer classes that the base

offered to personnel. . Schedule and maintain a list of classes. Assign IP addresses for different

Networks .Alternate Security Coordinator: Created and maintained a database for Naval Security

Program Security Clearances and assisted them in obtaining a security clearance. Administrative:

Typed correspondence. Payroll: Prepare appropriate paper work for recruitment and resignation of

employment. Created and managed databases for the Department heads for Security purposes

and Information and Referral consisting frequent questions along with base phone numbers and

addresses. Advertising: Using Microsoft Publisher & PowerPoint, create advertisements for

classes and events, create documents such as promotional & information flyers, business and

appointment cards. Receptionist and Customer Service: Scheduled appointments and provided

customers assistance on how to use computer systems. Typed correspondence, Standard

Operating Procedures, meeting minutes, maintained computerized message board using Lotus

Notes Preformed other duties as assigned. Accounting: Used of Microsoft Access to create &

maintain a list of inventory, tracking of and collection of payments, issued receipts, and

computations of client fees Prepared and managed, daily activity reports, correspondence, files,

daily messages, records of attendance, trouble calls. Management: Acting teen center manager

in the summer of 1999, planning & scheduling of trips and employee working hours, programs and

payroll. Substitute Teacher and Educational aid, Instruction and teaching each lesson plans for

various Dodd’s teachers, supervision of children. Program Coordination: Developed individual

programs for administration of learning activities, help develop self-help skills, provide

development instruction for the children within developmental standards, conducting child

development programs for intellectual, emotional, & social needs. Planed child development

program reviewed and implemented activity plans, and bulletin boards. Computer work:

Creation and management of database of all children’s lesson plans and appropriate weekly

reports. Perform related duties. Accounting Operation Clerk, Computerized inventory control and

all aspects of payroll, sick leave, compensation, time, hours, shift differentials, bad check

collections, inventory of fixed assets, and audits of inventory. Records: Kept of all inventories and

their cost and depreciation. Typed correspondence, reviewed and implemented activity plans, and

submitted appropriate weekly reports. Administration: Military checkouts develop and maintain

files, employee records; make and maintenance of fixed assets records.

10/1993-10/1996 Winn Dixie Inc 5050 Edgewood Ct Jacksonville, FL 32254

Parts & Records Keeper Computer work: Ran and trouble shouted a computerized database

program that kept track of and maintained shipping and receiving records. This system also kept

track of accounting order parts, purchase orders, processing invoices, accounts receivable and

payable using Lotus. Payroll: Maintained a computerized payroll system as a timekeeper for

payroll on 34 garage employees. Created and maintained a database of all parts, their locations

and outside maintenance on company equipment and submission of program to do weekly

performance reports. Administrative Office Automation: Audited daily drivers logs, Department Of

Transportation qualification logs, maintained drug testing program files, classify records.

Maintained Department of Transportation required service records of repair for over 750 pieces of

equipment used to deliver goods to retail locations. Maintained and kept records for all aspects of

inventory control, for truck and trailer parts. Answered phones and took messages for three

offices. Maintained and kept track of records of disposal of hazardous waste.



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