Career Overview

Enthusiastic Customer Service professional with over twenty years'

experience ensuring customer satisfaction and Superior multi-tasking

capability. History of performance in problem solving while exercises

sensible judgment and the ability to meet deadlines.

Core Strengths

Detailed Orientated Seasoned in conflict resolution

Strong Organizational skills

Active listening skills Sharp problems solver

Research specialist

Adaptive team player Courteous demeanor Able to

Multitask

ACCOUNT PRODUCT SPECIALISTS 8/1996 - 7/2013

Papyrus, Fairfield, CA

. Responsible for product analysis and development for key account

customers including presentations and execution of set ups. This

increased sales in stores such as Target, Indigo, Safeway etc.

. Accountable for supervising and maintaining customer support service

programs, to include Electronic Data Interchange flow integration and

UPC/ISBN updates and daily maintenance with proven ability to meet

deadlines.

. Monitor electronic data exchange distribution from retailers and

investigate customer chargeback violations. Sustaining a less than 5%

charge-back rate.

. Troubleshoot processing issues on the web and the Intermec handheld

devices to maintain a high level of accuracy.

. Supported Vendors by maintaining all customer account product coding

and update address book database information which enabled customer to

scan products.

. Monitoring and verifying purchase order requirements while

troubleshooting and obtain problem solving information.

. Responsible for developing an extensive reporting process for all

National Retail Accounts which overcame communication issues to ensure

satisfactory resolution.

SPECIAL ACCOUNTS COORDINATOR/CUSTOMER SERVICE REP 1989 - 1996

Logo Paris, Novato, CA

. Supervised all major accounts and supporting their specific

requirements.

. Produced major accounts weekly sales management reports.

. Managed account credits for returns and product defects.

. Serviced and secured telephone orders from customers and vendors.

. Developed, trained and coached new team members with current customer

sales processes and procedures.

LEAD CUSTOMER SERVICE REPRESENTATIVE 1986 - 1989

Continental Cablevision, Stockton, CA.

. Supervised and managed customer service team in supervisor's absence.

. Dealt with customer complaints and specific issues regarding billing

discrepancies and questions regarding current cablevision service.

. Processed weekly employee payroll time cards, produced monthly

variance reports, cashier and provided monthly training to team

members.

Education:

1980 San Francisco State University - San Francisco, CA. Major: Health

Education.

1975 Westchester High School - Los Angeles, CA.

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