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Customer Service Quality

Location:
San Francisco, CA
Posted:
May 22, 2015

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Resume:

William H. Yancey

*** ********** *****

Simpsonville, SC 29680

Phone 864-***-****

E-mail acptnr@r.postjobfree.com

Objective To join a growing and dynamic manufacturing company

where I can utilize my strong leadership

attributes, organizational skills and business

acumen in a plant management position.

Education 2001 - 2003 Clemson University

Masters of Business Administration

1989 - 1994 Georgia Institute of Technology

Bachelors of Chemical Engineering

Co-op Student

Member of AIChE and Alpha Chi Sigma Chemistry

fraternity

Professional Jan 2013 - Present Henkel Corporation

Experience Greenville, SC

Director, Project Management - Continuous

Improvement

Responsible for implementation of Lean and Six

Sigma (Green Belt Certified) initiatives at sites

across NA

Led Yield Improvement Initiatives resulting in >$1M

savings

Led Scrap Reduction projects resulting in 20%

improvement ($500K)

Led Sustainability initiatives identifying $2M in

savings and reducing environmental footprint

Conducted Value Stream Map exercises to identify

current and future states

Implemented error proofing solutions to eliminate

rejects and mistakes

Developed Standards for Henkel Corporate to

implement consistency across NA

Mar 2011 - Dec 2012 Henkel Corporation

Greenville, SC

Director of Operations - Waterborne Adhesives

Responsible for 5 facilities in North America

including all facets of the operations (e.g.

production, maintenance, SHE, quality, etc)

Annual Sales of $350 million and 130 Employees

Responsibilities included

Establishing Vision

Developing appropriate tracking metrics

Training

Developing annual operating and capital budgets

Personnel decisions (e.g. hiring, firing,

discipline, etc)

Aug 2009 - Mar 2011 Henkel Corporation

Woodruff, SC

Director of Operations - Hot Melt Adhesives

Responsible for 3 facilities in North America

including all facets of the operations (e.g.

production, maintenance, SHE, quality, etc)

Annual Sales of $300 million and 150 employees

Responsibilities included

Establishing, Implementing and Leading Vision

Developing appropriate tracking metrics

Training

Developing annual operating and capital budgets

Personnel decisions (e.g. hiring, promoting,

discipline, etc)

Oct. 2004 - Aug 2009 National Starch & Chemical

Woodruff, SC Operations Manager

Lead facility with $125MM in revenue and 140

employees

Responsible for SHE, Production, Maintenance,

Logistics, Shipping/Receiving and Purchasing

Increased Productivity on 2 Lines by 40%

Reduced Cycle Time 25% by implementing Six Sigma

concepts

Reduced distressed inventory by 80%

Increased Yield from 96% to 98+% by utilizing root

cause analysis on all products lines

Increased Shipping Performance from 94% to 99%

through improved production measures

May 2000 - Sept. 2004 National Starch & Chemical

Woodruff, SC

Unit Superintendent

Lead facility with $45MM in revenue and 40

employees

Responsible for Production, Quality, Logistics,

Shipping/Receiving and Purchasing

4+ years without an OSHA recordable injury

Managed project to install three new process

vessels, packaging lines and process control

equipment

Reduced Cycle Time 25% by implementing LEAN

concepts

Reduced Overtime by 50% while increasing production

100%

Reduced Working Capital 50% by utilizing JIT

Increased Yield from 96% to 97+% by utilizing root

cause analysis on all products lines

Increased Shipping Performance from 94% to 99%

through improved production measures

Apr 1997 - Apr 2000 National Starch & Chemical

Richmond, VA

Plant Supervisor

Supervised facility with $7MM in revenue and 6

employees

Supervised Production, Quality, Shipping/Receiving,

and Purchasing

Worked closely with all facets of business (sales,

technical service and customer service) to handle

one of company's most profitable customers

Eliminated rejects at all customers (July 1998 -

April 2000) through increased quality measures and

failure mode analysis

Quality Coordinator for ISO 9002 quality system

ISO 9002 liaison for Eastern Region (four plants)

Conducted internal audits (ISO and safety) for

division

Wrote all safety programs (HazComm, Confined Space,

etc.) for facility

Conducted all safety training (no LTA's during

tenure)

Improved hygiene and housekeeping standards through

written programs, daily checklists and raised

personal standards

Received highest customer rating from top customer

for 8 quarters (2Q98 - 2Q00)

Led SAP manufacturing team during software

implementation

Reduced overtime by 50% while maintaining

production level, improving safety and

housekeeping.

Mar 1996 - Apr 1997 National Starch & Chemical

Kansas City, MO

Plant Supervisor

Supervised Production, Quality and

Shipping/Receiving

Installed and trained all personnel on SAP

Increased production efficiencies by reducing cycle

times

Decreased overtime by 33% while maintaining

production and safety goals

Installed bulk storage equipment for 24 customers

Implemented purchasing program that reduced raw

material costs by 5%

Sep 1994 - Mar 1996 National Starch & Chemical

Chicago, IL

Project Engineer

Completed bulk storage installation projects at 9

customers

Designed and managed tank truck bay expansion

Provided vacation coverage as production supervisor

Implemented the ISO 9002 quality system

Quality Coordinator

Maintained the calibration on all meters and tanks

SAP Proficient

Spreadsheet programs

Word processing programs (e.g. Word, Word Perfect,

etc)

Lotus Notes

Power Point

Microsoft Outlook

Minitab



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