Jo-Ann Pangan

acptn7@r.postjobfree.com

Objective: To find a challenging career in an esteemed organization

so that I may grow professionally, while earning a good reputation

amongst my peers. I am seeking a position that will utilize my

skills and expertise while offering the chance for advancement.

Skills

. Computer savvy

. QuickBooks, Microsoft windows, Microsoft word, Power Point, Excel, Adobe

. Demonstrate strong work ethics

. Effective listening and verbal communications

. Good decision making

. Time and stress management skills

Employment History

Office Manager

Campbell, CA

Aug. 2010 - Present Cal's

Garage Doors Inc.

. Reporting to the General Manager, responsible for managing day to day

administrative operations

. Interact outside garage door vendors such as Amarr, Northwest, Controlled

Product and others

. Interact with property management such as, JDS Properties, Western

Property Management, First Statewide Realty, Avalon Country Brook, and

other property management in local areas

. Assign work to our employee service technicians, installers to

residential site services or property managements

. Use Quick Books for invoicing all jobs in the installations and repair

services, payments and receipts and process payroll on a weekly basis

. Write Memos and answer all incoming calls and call backs

. Responsible for all other duties assigned by the General Manager

Barista

Cupertino, CA

March. 2008 - July 2010

Peet's Coffee and Tea

. Pleasantly greeted each customer with genuine enthusiasm and a smile

. Provided prompt, courteous and reliable coffee service with a customer-

focused attitude

. Perform cash handling and cash register functions in an accurate and

consistent manner

. Maintained a calm presence during periods of high volume

. Anticipated customer and store needs by constantly evaluating the work

environment

. Assisted in the closing and cleaning duties of the shift

Shift Supervisor/Barista

Milpitas, CA

December. 2006 - March 2008 Starbucks

Coffee

. Worked closely with other Shift Supervisors, Assistant Manager, General

Manager

. Delegated tasks as necessary as well as performing Supervisor duties

. Cash handling, bank deposits, change, and other necessary task handling

cash

. Inventory Orders

. Built instant rapport and provided enthusiastic service to each customer

. Placed and prepared food and beverage orders and served customers

. Built relationship with customers and provided great service consistently

. Exhibited creativity when requested by customers

. Recommend additional products to customers through ongoing interactions

. Maintained a clean, organized and prepared stored environment

. Followed all health, safety and sanitation guidelines

. Ensured all fulfilled orders were presentable

Hostess/Server/ Cocktail

Milpitas, CA

August 2005 - July 2006

Eltorito Restaurant

. Welcomed all customers in a cheerful manner and take reservations

. Scheduled reservations and expertly managed large customer crowds

. Greet and seat all customers in a professional and friendly manner

. Serve first point of all customer contact on the phone or in person

. Inform management of any special customer request

. Demonstrated knowledge of daily specials

. Escorted customers to their tables with consideration of wait staff

coverage and customer preferences

. Assisted in maintaining a clean and safe workplace

. Trained new employees

Education

Mission College/West Valley September 2010 - 2012

Santa Clara CA

Early Childhood Education and Communication

Milpitas High School September 2000 - June 2004

Milpitas High School Graduate

Achievements

. 2010 Dean's List at Mission/West Valley College

. 2011 Dean's List at Mission/West Valley College

. Early Childhood education Practicum (Internship)

. Travel & Tourism Academy Alumni

References available upon request

Contact this candidate