Cynthia A. McGee

Fuquay Varian, NC *****

980-***-****

acptn5@r.postjobfree.com

OBJECTIVE: To obtain long term employment with growth potential with a company where I can

contribute my hardworking ability and my positive attitude.

EXPERIENCE:

Division of Workforce Development Raleigh North Carolina

• Receptionist/Office Assistant IV 01/05/2009 to present

• Recommend improvements to work methods or procedures.

• Recommend solutions of administrative problems.

• Schedule meetings or appointments.

• Use computers to enter, access or retrieve data.

• Use oral or written communication techniques.

• Oversee and maintain surplus.

• Oversee and maintain office equipment.

• Explain rules, policies or regulations.

. File or retrieve paper documents and related materials

• Plan or organize work.

• Prepare reports.

• Prepare reports for management

• Answer multi phone line, direct callers to correct department.

• Provide excellent customer service, for internal and external

customers.

• Maintain service log on state cars; for scheduling and maintenance.

• Order supplies and maintain the supply room; oversee building

maintenance.

• Familiar with WIA job link policies, rules and program.

• Schedule Conference rooms for meetings and training.

• Assist in creating personal brochures, flyers/postcards, • Perform scanning into S drive and email.

marketing postcards. May maintain digital cameras and instruct on.

how to use, open house sign-in sheets

• Prepare expense reports.

Storage Depot Inc. Oxford, North Carolina

Manager 05/2008 to 12/2008

• Opened and closed office and provided excellent customer service.

• Completed bank deposits, rental contracts and handled all daily

operations.

• Handled legal proceedings pertaining to the auction of delinquent

rental units..

• Accounts receivable.

• Knowledge of Quikstor, internet, Microsoft Word & Excel, fax & copy

machines, printers and security systems.

ACS Henderson, North Carolina

Customer Care Agent 10/2006 to 12/2007

• Answered phone in a call center and provided excellent customer

service.

• Answered questions regarding medication, Medicaid and other

insurance questions.

• Solved problems for the Pharmacist regarding medications and

insurance claims.

• Knowledge of Windows, Abc payroll, email, Omie, track and X2.

• Received Hippa law certification and Code of Ethic certification.

• Entered information into customer Medicaid profile.

• Verified and submitted prior authorization status for doctors.

• Indexing prescriptions for prior authorizations from doctors.

Griffin Ford Inc. Louisburg, North Carolina

Partsclerk/Serviceadvisor 5 to 09/2006

• Excellent Customer service, Answered multi phone lines.

• Ordered parts, stocked parts.

• Knowledge of computer program Reynolds and Reynolds,all data,

Windows.

• solved problems for customers and quoted prices according to

guidelines.

• operated cash register and completed credit card transactions.

City Tire Inc. Henderson, North Carolina

Assistant Clerk II 4/2003 to 6/2005

• Opened and closed office on a daily basis and provided excellent

customer service.

• Supervised 6 technicians, ordered parts, answered multi-line phone

system and handled accounts receivable.

• sold auto repair services and dispatched work to technicians.

• Knowledge of computer program hit.

Currin's Check Cashing Henderson, North Carolina

Manager 7/2003 to 12/2003

• Opened and closed office and completed bank deposits.

• Performed accounts receivable, accounts payable, check cashing, bill

paying and collections/delinquent rental property.

• Managed 2 employees: including scheduling, time sheets and training.

• Knowledge of Windows 98, Yardi, Word perfect, Microsoft, Excel and

Western Union.

D & J Automotive Louisburg, North Carolina

Service Advisor 9/1999 to 10/2001

• Opened and closed office daily, answered multi-line phone system and

provided excellent customer service.

• Supervised 8 technicians, dispatched work to technicians, set

appointments.

• Knowledge of computer program ADP, Windows 98, Internet, Chilton

manual and price quote.

Stylecrest Home Products Henderson,

North Carolina

Assistant Manager 3/1997 to 8/1999

• Opened and closed office and retail store daily, provided excellent

customer service .

• Supervised 4 employees: including payroll and training.

• Completed bank deposits, answered multi-line phone system, accounts

receivable and payable and scheduled delivery of all products.

• handled all inventory related tasks, including ordering and stocking.

• Dispatched contractors for HVAC repair and installation.

• Completed Contractors payroll.

• Knowledge of Clark session, Windows 98, PowerPoint, Word perfect

and Dos.

Handleman Company Inc. Glen Burnie, Maryland

Independent Home Sales Representative 11/1990 to 5/1995

• Reviewed gross margin chart, ordered inventory, completed inventory,

stocked orders and built displays.

• provided excellent customer service.

• Returned over stock and defective stock.

• Knowledge Oxtel and voicemail.

EDUCATION: Louisburg High School Louisburg, North Carolina 1980

Diploma

Vance Granville Community College Louisburg, NC

Emergency Medical First Responder 1999

Wake Tech Raleigh NC

2013 Access I II III,Communication in the work place 2013

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