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Human Resources Customer Service

Location:
San Francisco, CA
Posted:
May 22, 2015

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Resume:

**** ***** ****** **, ******, MN *****

Phone 763-***-**** . E-mail acptmw@r.postjobfree.com

KRISTINE ORNBERG

PROFESSIONAL SUMMARY:

Dedicated Human Resources professional with strong grasp and experience

with employment laws, compliance issues, payroll, and benefit plans.

Successfully introduces process improvements plans and staff-development

initiatives to drive corporate goal attainment. Superior written and verbal

communication skills, proactive positive team player, results driven.

Strengths:

Highly skilled manager with experience, expertise, competencies, and

technical proficiencies in: Recruitment/Staffing, interviewing, employee

coaching, performance management and performance management systems,

payroll administrator, unemployment laws, human resources development,

human resource department startup, exit interviews, accounting and finance,

budget development, financial reporting, worker's compensation knowledge

and ADA, EEO, FML, LTD, and STD, and proficient in the following

applications/programs - ADP Work Force Now and ADP Vantage, Ulti-Pro,

QuickBooks, Kronos, Lawson, and all Microsoft programs.

Work Experience:

. Payroll Coordinator, 06/2014 to Present

Contracted through professional staffing agency - Edina, MN.

o Duties included but not limited to: Weekly payroll processing for

1800 employees using Lawson, ADP Vantage and Kronos software.

Garnishment set-up and compliance for 27 states responding to

garnishee answer and summons. Weekly payroll close out reports and

terminations. Vacation, sick leave and holiday hours corrections

and reviews. Union payouts, union policies, and compliance with

union contracts. Internal audits and reviews. Union compliance and

knowledge of Union contacts. Responsible for the payroll in 30

States.

. POS, 02/2012 to Present

Kohl's Department Store - Blaine, MN

o Provide excellent customer service, obtain new credit card

accounts, responsible for opening and closing POS responsibilities,

train new employees on the POS systems, and organizing and creating

a positive, clean shopping environment for customers.

. Operations/Human Resources Administrator, 03/2011 to 12/2013

Massage Retreat & Spa - New Hope, MN

o Developed company personnel policies, standard operating

procedures, and employee handbooks. Conducted employment

verifications and investigations.

Management and maintained Full Cycle recruiting. Built a

comprehensive employee recruiting strategy. Developed and enforced

company policy and procedures relating to all phases of human

resources activity. Facilitated the criminal background check

process for new hires. Managed all aspects of leave administration,

including employee notifications and vendor management, disability

programs and health benefits. Managed the employee rewards

programs. Implemented the company's first recruiting and resourcing

tracking system. Audited workplace, employee and management

policies and procedures. Updated key human resource metrics,

including turnover and terminations, using reporting tools on the

HRIS database

ADP Work Force Now payroll for 235 employees. Supported Company

President with management needs and planning for company growth.

Managed all vendor relations, costs, contracts, and services.

Work Experience (Cont.):

. Human Resources/Benefits/Accounting/Marketing Consultant, 05/1999

to 12/2012

Free Lance Work - Consultant - Minneapolis, MN

o Analyzed and modified compensation and benefits policies to

establish competitive programs and ensure compliance with legal

requirements. Coordinated work activities of subordinates and staff

relating to employment, compensation, labor relations, and employee

relations. Handled understaffing, disputes, terminating employees

and administering disciplinary procedures. Compiled financial

reports pertaining to cash receipts, expenditures, and profit and

loss. Worked with managers to develop annual expense plan goals.

Reconciled discrepancies between accounts receivable general ledger

account and accounts receivable trial balance account. Prepared and

distributed payroll for staff. Complied annual recommendations for

end of fiscal year budgets. Created company's first employee manual

including training and development. Created effective messaging

using language, graphics, and marketing collateral.

. Other Professional Experience held concurrently outside of

consulting:

o Home Healthcare Provider, 02/2008 to 11/2010

Independent -Blaine, MN

o Abilities Analysis (LTD Examiner), 01/ 2007 to 12/2007

Hartford Life & Accident, Bloomington, MN

o Claims Associate II, Workers' Compensation, 03/2004 to 01/2007

Zurich Insurance, Edina, MN

o Retention Case Manager, 03/2002 to 02/2004

Minnesota Resource Center,

Minneapolis, MN

. Other Management Experience

o Program Director for Nekton, Inc. 4 years and Catholic Charities

4 years

Education:

. MBA: Human Resources Management, University of Phoenix - Phoenix, AZ

. EditDeleteBachelor of Social Work: Social Work, Moorhead State

University - Moorhead, MN

Accomplishments:

. Successfully over turned unemployment claims at the highest appeals

level

. Decreased unemployment insurance rating by 31%

. Implemented new recruiting, hiring, and training systems

. Ensured smooth operations by supporting executive team

. Prepared, developed, and implemented budgets and cost control systems

. Developed positive relationships with college and school career placement

counselors

. Successfully trained managers in Human Resources policies and procedures

(frequent basis)

. Reduced corporate costs by negations and researched pricing with current

and new vendors

. Increased retention by 12%

. Implemented an exit interview program

. Met monthly recruiting goals 99% of the time

. Top 10 in region for Kohl's for obtaining new credit card accounts

. Implemented new processes for terminated employees with garnishments &

child support case closures

. Assisting with company merger and payroll processing to new location

. ADA, FLM, LOA training for supervisors of Fortune 500 companies, cities,

and private [pic][pic]



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