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Customer Service Assistant

Location:
New York, NY
Posted:
May 22, 2015

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Resume:

I sedde B. Alvar ado

**** ********* ******

B ronx, NY 10472

917-***-****

i acptia@r.postjobfree.com

OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people.

WORK HISTORY

MARSHALLS March 2014- Present

Sales associate. Responsibilities are cashier handling, organization of sales floor and queue

line. Customer service.

CAPACITY GROUP June 2014- October 2014

Office Assistant. Responsibilities consisted of covering reception area. Handling and distributing mail to

underwriters. Process motor vehicle IDs and run reports for DMV licenses. Handled BOR accounts.

Followed up with insured and cancellations. Created proposals (quotes) for underwriters. Processed and

insured endorsements. Followed up with office supplies.

FIRST MERCURY INSURANCE COMPANY, INC March 2012- August 2013

Underwriter Assistant – CoverX Specialty Department. Responsibilities consisted of

clearing and updating rush clearances. Updating integration to quoted status. Assigning

policy numbers and mailing policies to client. Color-code all documents in the system.

Follow up with all quote/binders subjectivities to its completion. Process endorsement

requests. Create and issue binders and maintain policy log. Issue and booking policies.

Order, review and followed up with loss run requests. Initiate and complete the renewal

solicitation procedure for all renewals. Maintain and prepare solicitations for the prospect

log. Assign book of business to Underwriters. Assistant to regional Vice President of the

department in business and regional matters. Respond with a sense of urgency and met

deadlines as related to reports, correspondence, and special projects. Communicating

business functions both with internal and external clients. Developing working skills of

all departmental function including instructions provided by underwriters.

ST. PAUL TRAVELERS June 2001- February 2012

AME- Account Manager, Specialty Excess & Umbrella Department. Responsibilities

consisted of clearing and updating new and renewal submissions. Initiate and complete

the renewal solicitation procedure for all renewals. Maintain and prepare solicitations for

the prospect log. Assigned to handle book of business for assigned territories. Create and

Issue Binders. Book Premium policies. Issue and mail policies to brokers. Assistant to

Regional Vice President of the Department in business and personal matters. Arrange

company meetings on-site or off-site. Prepare and submit internal expense accounts.

Prepare and submit check requests for external invoices. Respond with a sense of

urgency and met deadlines as related to reports, correspondence and special projects.

Work well with co-workers; develop good working relationships with internal and

external clients. Good working knowledge of all departmental functions; comprehend

and retain instruction provided by underwriters. Able to learn systems, product

knowledge and interdepartmental policies and procedures quickly. Purchased supplies

and maintained inventory.

FIREMAN'S FUND INSURANCE COMPANY, INC.

Underwriting Support Technician, Excess & Special Risk Department. Responsibilities

consisted of processing policies: collated chronologically, created

manuscripts/endorsements as attachments, assembled presentation folders; distributed

to brokers. Input cancellation data (bureau state filings, notices of non-payment,

reinstatements, counter signatures); distributed and filed appropriately. Monitored

accounts receivables; followed-up with brokers regarding payment due on account;

picked up checks. Maintained a high degree of accuracy in handling policies,

cancellations, and accounts receivables. Archived and retrieved files. Purchased

supplies and maintained inventory. Backed-up receptionist and Commercial Lines

Department; screened visitors and telephone calls; typed letters and memos for three

managers; handled special projects. Responded with a sense of urgency and met

deadlines as related to reports, correspondence, and special projects. Worked well with

co-workers; developed good working relationships with internal and external clients.

Good working knowledge of all departmental functions; comprehended and retained

instruction provided by underwriters. Able to learn systems, product knowledge and

interdepartmental policies and procedures quickly.

Clerk Operations Department

• Data Entry. Responsibilities consisted of archived and retrieved files, answered

telephones, input information.

COMPUTER SKILLS

• Microsoft Office 2000 (Word and Excel)

• Lotus Notes

EDUCATION

Interboro Institute - New York, NY- Received a Secretarial Administration Diploma.

Park West High School- New York, NY- Graduated with General Education Diploma



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