Sominique Banks

**** ********* ***** ********,******* 30067 470-***-**** acpthh@r.postjobfree.com

AREAS OF EXPERTISE

*CUSTOMER RELATIONS

*CORPORATE TRAINING

*QUALITY CONTROL

*PROCESS IMPLEMENTATION

*ACCOUNTS RECEIVABLE

*REGULATORY COMPLIANCE

*ESCALATION RESOLUTION

EDUCATION

High School Diploma, Graduated May 2012

General Study

UNIVERSITY CITY, St.Louis, MO

Florissant Valley Community College 07/2012

Transfer Student / Paul Mitchell The School Atlanta /

Anticipated Graduation 07/2015

PROFESSIONAL EXPERIENCE

White Castle, St.Louis, MO April 2011- July 2012

Cashier/Stock: Assist customers by checking-out orders,and maintaining store’s appearance and organize merchandise

GC Services, Weldon Springs, MO October 2012- July 2013

Fraud Analyst: Established control procedures. Managed all aspects of billing including invoicing, payment disbursements, collections, and reporting. Subject matter expert in program compliance, regulatory requirements, internal/external auditing.

Mercy Hospital, St.Louis, MO August 2013-March 2014

Housekeeping: Cleaning and sanitizing seven floors of the Heart Hospital (located inside Mercy Hospital.)

Charter Communications, St.Louis, MO *May 2014 - Present

Major Account Administrator: Trusted liaison between Charter Business Operations and the Major Account Sales Teams. Delivered the ultimate customer experience via high level account management for CB VIP clientele. Facilitated the on boarding, construction, kick-off and annual face to face clientele portfolio meetings. Managed all facets of administrative duties for assigned multi-million dollar book of business.

PAUL MITCHELL THE SCHOOL ATLANTA: Atlanta, GA September 2014- Present

Student Assistant: Checked out and set-up equipment to students, managed paper work,, provided customer service to students, answered phones, and addressed questions

Professional Summary

Seasoned self-starter with ambition and proven track record to retain and build client base. Managed high profile accounst at a young age that generated millions in financial transactions, while identifying new business, maintain team spirit and effectively liaising with various corporate teams, business vendors, and stake holders. Recognized for Fortune 500 Club, Circle of Excellence & Team Leadership.

REFERENCES AVAILBLE UPON REQUEST