Melissa Cousins

***** ***** **** ***** **********, GA 30004 acpthd@r.postjobfree.com 919-***-****

OBJECTIVE To obtain a challenging position in a company with changing business needs in order to utilize

my various business analyst skills that will allow a seamless transition.

•

SKILLS & 8+ years’ experience as a business analyst

ABILITIES

• Excellent knowledge of requirements gathering and solicitation

• Expert knowledge of SDLC and agile methodologies

• Excellent testing knowledge (manual, automated, regression, integration and

functional)

• Superior proficiency in MS Office

• Strong problem solving and analytical skills

• Outstanding oral and written communication skills

EXPERIENCE BUSINESS ANALYST -CAROLINA REHAB

JULY 2014-FEBRUARY 2015

• Solicited business requirements from a variety of users for reporting and analytics

• Provided web application client support

• Tested using Selenium Web Driver

• Created training materials and conducted training for all user levels

• Analyzed data output

• Worked with developers in order to implement changes and enhancements

BUSINESS ANALYST- NC DEPARTMENTOF HEALTH AND HUMAN SERVICES

NOVEMBER 2011-MARCH 2014

• Sole BA on three concurrent project with Reporting and Analytics team for Medicaid

claims replacement project for state of NC

• Analyzed deliverables from vendor in order to ensure compliance with contractual

agreements

• Solicited and analyzed business requirements from users

• Created tests cases, mockups and user stories for three separate data marts

• Created and executed UAT plan

• Trained users before and after implementation

• Used Rally for test case tracking and verdict recording

• Analyzed and manipulated data in DW using SAS EG

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• Created basic queries in SAS using SQL

• Actively participated in focus groups and steering committees

SYSTEMS ANALYST -NC OFFICE OF STATE CONTROLLER

AUGUST 2006-NOVEMBER 2011

• SA on Time and Payroll Team for HR/Payroll Replacement System for State of NC

using SAP software

• Solicited, analyzed, configured and tested business rules before implementation

• Developed and executed UAT plan for all NC state agencies

• Configured and tested the BCBS reconciliation program

• Monitored and configured inbound and outbound interfaces for Time and Payroll

• Created functional specs for changes and enhancements

• Created and revised job aids and call scripts for call center

• Mentored and trained new users in Remedy (call tracking system)

EDUCATION STRAYER UNIVERSITY, RALEIGH, NC

MASTERS INFORMATION SYSTEMS -JANUARY 2010-DECEMBER 2012

STRAYER UNIVERSITY, RALEIGH, NC

BACHELOR INFORMATION SYSTEMS-JANUARY 2006-SEPTEMBER 2009

WAKE TECHNICAL COLLEGE, RALEIGH, NC

ASSOCIATES COMPUTER SCIENCE-SEPTEMBER 2001-JUNE 2005

COMMUNICATION I have conducted steering meetings, training courses, requirements gathering sessions as

well as other various meetings all with rave reviews.

REFERENCES KWAME STRINGFIELD, PROJECT MANAGER

NCDHHS

919-***-****

BLENDA AUTRY, MANAGER

CAROLINA REHAB

910-***-****

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