GARY E. WOLF

**** ******** ***** ****: (***) **3-

**** ******, **** ***** ****:

937-***-****

E-mail: acptfr@r.postjobfree.com

PROFESSIONAL PROFILE:

High quality work while meeting internal time specifications. Motivated

with proven leadership ability; skills include:

Certified Forklift Driver

Inventory Control Management

Proficient in MS Word: Excel, Power Point, Access, Word and Outlook

Project leadership experience

Technical troubleshooting abilities

Outstanding interpersonal skills

Strong organization and meeting multiple project deadlines

Time Management Skills

Exceptional experience in Call Center Settings

PROFESSIONAL EXPERIENCE:

Synchrony Bank, Kettering, Ohio

Fraud Investigator May 2012 - January 2015

Achievements:

Closing an average of 100 cases daily with 30-40 outbound calls

Managed a high-volume workload within deadline-driven environment

Completed customer service training to learn ways to enhance customer

service satisfaction and improve productivity

Responsibilities:

Review Fraud Cases against credit cards using various software programs

checking for high volume spending and suspicious activities on credit

cards, personal & business accounts. Programs to identify customer's

information using Lexis.com and Innovis

Follow-up phone calls to customers to confirm changes and activity on

accounts

Conduct investigations in fraud claims

Collect evidence and evaluate, track allegations of fraud

Determine intent and origin of fraudulent activities

Home Depot Distribution Center

Monroe, Ohio 45050

Maintenance Associate Warehouse October 2009 - August

2010

Operation Tenant, Industrial Floor Maintenance Equipment throughout 67,000

sq. ft. Distribution Center

Responsibilities:

Picked/Packed of freight

Prepare/Complete order for delivery/pickup according to schedule (load,

pack, wrap, label, ship)

Reorder parts as needed

Experience and trained for Crown electrical forklift equipment

Monitored and Reported damaged freight

Hazard materials trained

Maintained safe work environment by following standards and procedures

Worked with Crown contractors to maintain service orders for fork-lifts on

a weekly basis

Processed Inbound/Outbound freight using RF tracking system for Inventory

LexisNexis

Miamisburg, Ohio 45342 March 1987 - May 2009

Customer Administrative Specialist

Rick Government Group (Federal/State Local)

Achievements:

100% converting 1 yr. to 3 yr. customer contracts within 6 months of

renewals using affordable pricing techniques for budget structure

Responsibilities:

Managed and Supported over 2000 accounts for state/local Law Enforcement

Provided training and support for various software services

Managed Requests for identification/password changes to obtain access

Resolved Billing and Invoice issues based on pricing structure

Marketing Assistant - Event Planning

Achievements

Supported Trade Show Department in scheduling Marketing Events for a full

fiscal year

Responsibilites:

Maintained Trade Show Tool Kits for Small Law

Managed Monthly Department Expenses

Assisted with negotiations of contracts for Vendor Services

Supported Internal Sales regards to literature updates for clients and

internal sales

Support Specialist - Campus Operations and Field

Support North American Legal Market Sales Group

Achievements:

Assisted Marketing Department to help provide literature online to reduce

hard copy cost via website

Trained Sales staff members in Microsoft Applications

Responsibilities

Submitted requests for new installation or repairs

Set up preventive maintenance program to reduce yearly cost

Compile Quarterly Reports for Sales Management teams

Processed, distributed mail and freight from DHL, FedEx and UPS contracts

Processed data retrieval reports through Business Intelligence software

Processed 450 reports monthly for Large/Small Law Worldwide

Support Specialist/Coordinator - Distribution Services

Responsibilities:

Validated all Airborne, FedEx and UPS parcels

Compiled reports to Quality Control specialist regarding inventory, damages

and cost

Operated forklift for loading/unloading freight

Processed and Tracked Inventory on a Daily Basis

Delivered and Picked up mail from Offsite Locations

Separated mail and covered various internal mail runs

Kept Monthly Physical Inventory counts and reports

Facilities Planner/Coordinator and Installer

Achievements:

$100,000 budget control yearly, Reported savings from $15-20,000 a year

over 8 years

Coordinated furniture shipment for new and existing facilities

Coordinated the move of more than 5,500 employee's

Processed all contracted invoices according to Department Budget guidelines

Lowered Maintenance calls by implementing Preventive Maintenance Program

Responsibilities:

Coordinate planning installations and setup of telephonic equipment

Negotiated contracts and pricing with external vendors

Supervised contractors for various projects to meet time-frame

Work with on-site maintenance department to any issues and service calls

Assembling and disassembling of modular furniture

References upon request

Contact this candidate