Anastasiia Tkachenko

** ***** ******

Toronto, ON, Canada

416-***-****

acptex@r.postjobfree.com

Summary: A dedicated professional with experience in the hospitality industry, specializing

in maximizing profit while facilitating positive guest experiences. Looking to contribute my

experience and skills while furthering my career in a positive work environment.

Highlights and Qualifications:

• Proficiency in Microsoft Office, MS Project, Visio

• Knowledge of using HRIS

• Excellent listening skills and the ability to ask probing questions, understood

concerns, and overcome objections

• Strong work ethic and self-starter, able to effectively manage multiple priorities and

adapt to change within a fast-paced business environment

• Self motivated and team player

• Outstanding phone etiquette

Education:

Post-Secondary Diploma Program, Business-Human Resources Management

George Brown College, Toronto, ON September 2013 – April 2015

Work Smart Campus Certification March 2015

Work Experience:

Hostess June 2014 – Present

El Catrin (Distillery Restaurant Corp.) Toronto, ON

• Serve as the first point of interaction with guests, facilitate positive guests

experiences

• Ensure all reservations are sat in a timely manner

• Answer phone calls, take messages, and return missed calls

• Train and develop new employees

• Valued member of restaurants Health and Safety Committee

• Provide necessary support to management team

• Set up dining rooms and make reservation arrangements

• Assist in the booking of all reservations

Server /Bartender February 2013 – August 2013

Madison Pub, Toronto, ON

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• Served guests in a timely and pleasant manner

• Obtained revenues, issuing receipts, accepting payments

• Resolved any customer issues that arise

• Stayed updated on current menu choices, specialties and menu deviations

• Contacted potential customers to arrange appointments

• Resolved any sales related issues with customers

Assistant Manager August 2012 – January2013

ACME Burger Company, Toronto, ON

• Balanced all transaction at the end of the day for cash reconciliation

• Maintained a customer database

• Supervised all employees during their scheduled shifts

• Delivered cashier service through excellent customer service

• Managed large number of orders during the rush hour

• Dealt with all customer inquiries and complaints

Recruiter August 2011 – May 2012

Prom Invest Bank, Kiev, Ukraine

• Maintained documentation of employees work history, absences and work order

information in the database

• Created, posted and maintained job ads on job boards

• Effectively screened and interviewed applicants

• Ensured work orders are full filled at all times

• Managed all aspects of the recruitment process

• Performed quality calls to candidates providing the information about the assigned

position

• Successfully hired employees for different branches

References:

Available upon request

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