Lisa M. Smith Email: acptdm@r.postjobfree.com

Professional Summar y

Motivated customer service specialist with over 5 years of retail experience in a fast paced, call center team based

environment.

Personable and professional under pressure. Call Center Representative versed in customer support in high call volume

environments. Superior computer skills and telephone etiquette. Driven to exceed sales goals and build long term

relationships with customers.

Delivers positive experiences through high quality customer care. Adept at excelling at customer satisfaction and

retention. Pre and post sales support specialist. Flexible and hard working in deadline driven environments.

Skills

Creative problem solver

•

Exceptional communication skills

•

Quick learner

•

Strong Client relations

•

Local/state health laws knowledge

•

Multi line phone talent

•

Work Histor y

Woonsocket, RI Customer Service Rep 2001 2006

Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new

•

product information.

Described product to customers and accurately explained details and care of merchandise.

•

Politely assisted customers in person and via telephone.

•

Communicated with vendors regarding back order availability, future inventory and special orders.

•

Swarovski, Cranston, RI Switchboard Operator 2008 2013

Earned management trust by serving as key holder, responsibility opening and closing store.

•

Politely assisted customers in person and via telephone.

•

Communicated with vendors regarding back order availability, future inventory and special orders.

•

Developed reputation as an efficient service provider with high levels of accuracy.

•

Education

High School GED

CCRI Lincoln, RI – Medical Business – Current

**Professional references provided upon request

Contact this candidate