Christine A. Garwood

*** ******* ***** *, *****, WA 98524

Cell – 404-***-**** * E-MAIL acpt43@r.postjobfree.com

PROFFESSIONAL OBJECTIVE

A challenging and rewarding position, in which my organizational and project management related

experience with proven record of success, will result on an increase of efficiency and profit for the organization.

QUALIFICATIONS & SPECIAL SKILLS

Proficient knowledge of current software:

Windows 95, 98, 97 & Microsoft Office 2000, Word 7.0, Access 7.0, PowerPoint 7.0, Excel 7.0, Lotus Notes, Outlook, Visio,

QuickBooks and Remedy

Budget administration for end of year and vendor payments, Administrator duties of Project Workbench

Administration of Telephone Systems and Office Equipment, Working knowledge of HTML programming

Ability to work on multiple tasks without sacrificing delivery of projects with deadlines

Willing to learn and assume a wide variety of tasks, Document management

Excellent organizational abilities and Leadership and supervisory training

EXPERIENCE

Concentrix- Sprint

Customer Service Representative

1400 NE McWilliams Rd, Bremerton, WA 98311 2013 – Current

Call center CSR for Sprint. Handling calls from customers about billing issues, cell phone issues

Rate plans, correction charges, updating phones, correcting billing issues. Explaining new features

Or troubleshooting cell phone issues.

Computershare

Customer Service Representative- Temp to hire

211 Quality Circle, Second Floor

College Station, Texas 77845 2011 - 2013

Answering inbound shareholders calls, with information on account, selling of shares of stock,

reissuing dividend checks, sending out statements, researching transfers, unclaimed property,

stock options, or how to sell or transfer stock to family members. Temp to hire 10/2011 thru

5/2012, then full time employee 5/1/2012 – 3/22/2013. Same position, now have benefits.

United Recovery Systems – Debt Management

Customer Service Representative

4001 E 29th Street, Suite 130, Bryan, TX 77802 2011 – 2011

Most outbound calling consumers, some inbound calls to get them to set up payment arrangement

to pay off credit card account balances. Getting updated information from consumer and setting

weekly, or monthly payments. Lots of Customer Service, lots of research to locate card members.

Weatherford International - Fracturing 2010 – 2011

Evening Dispatch Coordinator

820 Industrial Blvd, Bryan, TX 77845

Administrative Duties and Office Administration for oil Rigging company.

Telephones, office paperwork. Driver logs, timecards, and payroll. Assisting Dispatcher Supervisor with

Data entry, Work schedules, for oil construction crews, vendor management .

Serenity Infotech Inc. 2006- 2009

Executive Administrative/ Office Administrator

2750 Peachtree Industrial Blvd, Ste E., Duluth, GA 30097 770-***-****

Administrative Duties and Office Administration for IT Recruitment Company.

VP of Operations & Finance calendar, Travel arrangements, International and domestic

VOIP for 2 office in domestic and 1 office in India. Data entry, Timesheets, Payroll Accounts Payable, Accounts

Receivable, Daily deposits. HR duties for company, New Healthcare, 401K packages.

KMP Fixtures 2006- 2006

Administrative/ Customer Service

1850 South Lee Court, Buford, GA 30518 770-***-****

Administrative Duties and Customer Service for Custom Furniture Company.

Customer Assistance in ordering custom cabinets, missing parts, or replacement of Bins

Vendor Project management of jobs for delivery dates

Meeting coordination luncheon arrangements

General Office Duties

Staffing Solutions 2006- 2006

Administrative Positions

4005 Old Milton Parkway #105, Alpharetta, GA 30005 770-***-**** CMB Builders-

Administrative Duties and Payment Clerk for Building Construction.

Budget administration, and vendor/equipment/contractor payments

Meeting coordination, training and luncheon arrangements

Ordering new equipment, software, PC’s, telephones, updated company lists

FirstPro Inc. 2004 – 2006

Executive Administrative Assistant

1835 Shackleford Court, Ste 175, Norcross, GA 30093 770-***-****- Ascent Call Center-

Administrative Duties and Call Center duties for various temporary and long-term assignments

Budget administration, and vendor/equipment/contractor payments

Meeting coordination, training and luncheon arrangements

GL&V Celleco 2000-2002

Executive Assistant/ Proposal Coordinator

1000 Laval Boulevard, Lawrenceville, Georgia 30043 770-***-****

Application and Proposals assistant in a Architectural Design Firm

Proposal and Administrative duties for department

Assistant to Director, Database management

Travel, meeting coordination, training and luncheon arrangements

eMD.com 2000-2000

Executive Administrative Assistant

5655 Peachtree Parkway, Norcross GA 30092 770-***-****

Executive Assistant for CTO & Information Technology Department

Portfolio Management Administration

Administrator for the new Inter-Tel Telephone system installed, adds, moves & changes

Budget administration, and vendor/equipment/contractor payments

Meeting coordination, training and luncheon arrangements

Ordered new equipment, software, PC’s, telephones, updated company lists

NORRELL Services, Inc. 1989- 2002

Executive Assistant- Contract- various positions and companies

1040 Crown Point Pkwy, Atlanta, GA 30338 770-***-****

BellSouth- BASC - Executive Assistant for CEO and 5 Vice Presidents

Plaid Enterprise Inc. - Executive Assistant for CEO and 5 Vice Presidents

Executive Assistant for CEO & Division, Administration, and vendor payments

Coordination of meetings internally and externally

Ordered Pagers, new employee set-ups, PC, desk, updated telephone & e-mail lists, security badges

Administrative duties included making hotel, airline and luncheon arrangements

ALLTEL Information Services 1994- 1999

Training Coordinator/ Administrative Assistant

200 North Point Center East, Alpharetta GA 30022 678-***-****

Coordinated open enrollment of 1500 + employees for internal & external vendor training classes

Worked on Budgets for current year, and for next year of training, as well as vendor payments

Coordinated conversion from a paper -Access based enrollment system to a web-based

On-line registration page for internal employees

Managed information on the web site made changes for vendor class dates & added classes to web

for internal and external classes.

Coordination included, travel arrangements, meeting external instructors and classroom set-ups

EPACT Team Chairperson of Atlanta division that provides employee activities such as gatherings,

Holiday parties and charity volunteerism efforts

Assistant to Vice President of Development and Senior Level Management of 47

Scheduling of meeting and taking minutes, invoice billing, spreadsheets, and presentations

Created " Welcome Packet" for all new employees, internal telephone sheet

Coordinated moves, updated floor charts, daily procedures, and company policies

Developed policies and procedures and " Welcome Packet" for Administrative Assistant staff

Coordination of new cubical space, PC's, telephones, pagers and cell phones

JD Edwards, Payroll, Timesheets, Vacation and Personal Time accrual for department

Co-Chairperson of EMPACT TEAM, holiday parties and charity volunteerism efforts

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