Karla Viramontes

**** ********* ***

SOUTH BEND, IN 46615

619-***-****

acpt23@r.postjobfree.com

OBJECTIVE: To utilize my communication, analytical, and personal skills in a customer service

focused position in the finance industry.

EXPERIENCE:

Front Desk/Member Services

Copley Family YMCA

3901 Landis ST

San Diego CA 92173

• Offering assistance to guests and provide every essential thing to create loyal and happy

guests.

• Performing front as well as back of house duties for the satisfaction of every guest..

• Answering phone calls

• Ability to Multi-task

• Assisting Manager on duty with their tasks

• Taking payments of customer’s memberships, childcare, and other programs the YMCA

offers.

Cashier

Ace Parking

Hilton La Jolla Torrey Pines

0950 North Torrey Pines Road

La Jolla CA 92037

• Demonstrate a guest-driven service style with a sense of urgency for accuracy, efficiency

and customer service.

• Consistently model the company core values and service standards.

• Always speak professionally and graciously, smile and maintain eye contact with

guests and use their name throughout the interaction.

• Process parking transactions accurately, calculate fees, collect payment and offer an

appropriate departing comment.

• Maintain personal security of bank and cash transactions.

• Track all overnight hotel guests’ names and room numbers to ensure accurate postings for

parking charges.

• Ensure that the booth, gates, and surrounding areas are clean, orderly, safe and operating

efficiently.

• Submit complete and accurate reconciliation reports and all data required to assure proper

billing and revenue accountability.

• Perform any functions or tasks listed on shift checklists.

Sales Associate

GAP Outlet

4211 Camino de la Plaza

San Diego CA 92173

• Maintains work area and sales floor standards to promote a safe working and shopping

environment and to maximize the customer shopping experience.

• Uphold all company policies as outlined in Employee Policy Guide and Code of Business

Conduct

• Perform all merchandise handling and visual tasks to standard throughout the store:

• Demonstrate effective communication when interacting with customers, co-workers and

managers.

• Perform re-ticketing and re-pricing as required.

• Process markdowns at the company productivity standard.

• Perform stock checks for customers and in collaboration with stock team.

• Maintain the sales floor, fitting rooms and cash-wrap areas.

• Locate merchandise for customers in-store, over the phone and via Merchandise

Locators.

• Process and run go-backs.

• Perform recovery duties throughout the day and at closing.

• Thank all customers and invite them to visit again.

• Recognize and responds appropriately to customer cues.

• Demonstrate knowledge of Loss Prevention techniques.

• Use resources as appropriate to assist in providing service to the customer (i.e. displays,

product information, co-workers)

• Answer customer questions quickly and accurately.

Cashier and SCAN DEPARTMENT

Vallarta Supermarket

901 E.Euclid Ave

National city, CA 92105

• Operate cash till, balancing the till at the end of your shift.

• Greet all customers in a friendly manner.

• Complete all sales transactions: Cash, Credit Card, Debit Card, WIC, and Food Stamps.

• Cash checks in accordance with policy.

• Bag merchandise after sales transaction is completed and paid for.

• Thank customers for their patronage.

• Maintain a clean workstation.

• Walk produce department daily.

• Know weekly specials.

• Sign in and out for breaks.

• Scan items per minute within policy.

• Follow the cash irregularities policy.

SCAN DEPARTMENT: Print Weekly advertisements tag changes, price verifications,

inventory, check for out of date tags.

Sales Rep

Cricket Wireless

1315 E.Valley Pkwy

Escondido CA 92025

• Helping customers with disputes or problems with their phones and bills.

• Fielding Phone calls and questions

• Programming and transferring cell phones

• Opening and closing store, including doing the nightly deposits

• Basic secretarial work, including; storing and filing records

EDUCATION:

Chula Vista High School 2002-2006 High School Diploma

San Diego State University 2006-2007 General Studies

Southwestern College 2007-2008 Transfer Studies

SKILLS: I can multi-task, I am also bilingual, and know how to handle customers in hard/hectic

situations.

Contact this candidate