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Customer Service Representative

Location:
Temecula, CA
Posted:
May 23, 2015

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Resume:

Dennis L. Hancock

acpt0l@r.postjobfree.com

*** *. ******** *****

Phone 909-***-****

Rialto, Calif. 92376

OBJECTIVE: I am a retired Machinist who is seeking a career change to make

my remaining years of employment enjoyable and productive.

SKILLS & ABILITIES: With over 40 years in the Machinist trade, I am

familiar with most shop equipment, including conventional and CNC machines

as well as a history of programming, troubleshooting programs and training

others on Machine Shop equipment.. I have approximately 8 years experience

as a lead/supervisor, maintaining employee records, evaluations and

discipline. I have been responsible for maintaining shop metrics and

reports to upper management on operations..

In addition, I have approximately 4 years experience in Inside

Sales/Customer Service, dealing with large and small corporations and

government agencies, first as a Customer Service Representative and later

as Sales Office Manager of a small company in the 1960's. I have excellent

people skills and enjoy meeting new people and discussing useful ideas with

them.

SPECIAL TRAINING: My most recent training has been focusing on quality and

Lean Manufacturing. I have attended several weeklong sessions on Geometric

Tolerancing, have been certified as a yellow belt in Six Sigma training,

have completed many Lean training sessions and participated in lean events

focused on improving work flow. In addition I have attended off site

courses on Cause and corrective action to assist in creating Quality

documents.

WORK HISTORY:

Goodrich Corporation (AWB Division) Santa Fe Springs, Ca.

1986 - 2011

Production Machinist III, CNC Programmer, 3rd Shift Lead Person.

Baker Oil Tools - Los Angeles, Calif.

1968 - 1986

Production Machinist both Conventional and CNC Lathes.

California Tab Cards - Los Angeles, Calif.

1964 - 1968

Order Desk, Sales Office Manager.

EDUCATION:

High School Diploma - Bell Gardens High School

June 1964

Associate of Arts Degree - Compton College

Jan. 1988.



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