Osei K Brathwaite

**G Montique Lands Poonah Rd. Williamsville, Trinidad and Tobago W.I

Phone: 868-***-****

E-mail: acpsx7@r.postjobfree.com

Objective:

To advance my career with a dynamic company where my knowledge and skills would be an asset and to

contribute to the further development of the company.

Education:

BSc. (Hons.) Information Technology – The University of the West Indies (August 2012)

•

CompTIA Network+ Professional (January 2012)

•

Dip. General Management – UWI School of Business and Applied Science (ROYTEC)

•

(November 2009)

Experience:

Assistant Web/Application Developer (April 2012 – November 2014)

Colonial Life Insurance Company Ltd.(29 St. Vincent St. Port of Spain, Trinidad and Tobago, West Indies)

Report creation and modification for internal reporting needs.

•

Writing SQL queries and ensuring backend databases are providing data for web applications

•

Maintain company’s website.

•

Interacting with internal customers to generate requirements for new features to existing applications

•

Test and maintain web applications for internal use.

•

SharePoint custom application administration.

•

Automating IT processes.

•

System integration between business applications.

•

Helpdesk/Desktop Support Technician (May 2011-March 2012)

Colonial Life Insurance Company Ltd.(29 St. Vincent St. Port of Spain, Trinidad and Tobago, West Indies)

Use of helpdesk software to create, track, resolved and close all IT related incidents.

•

Provided Tier I support to end-users for IT issues that could be resolved immediately.

•

Track tickets created in the helpdesk software to ensure that the end-users issues were being handled.

•

Provided user access to the network following IT protocols and manage Active Directory accounts.

•

Created the distribution & security groups in Active Directory.

•

Configured and installed computer software & hardware.

•

Performed asset tracking of computer hardware & software.

•

Provided support for the Customer Service Department’s queuing system.

•

Ensured network availability (wireless and Ethernet)

•

Customer Service Representative (January 2008-April 2011)

Colonial Life Insurance Company Ltd. (High Street, Princes’ Town, Trinidad and Tobago, West Indies)

Interact with customers and provide information and advice on policies and products offered.

•

Call Centre Representative (April 2006-December 2007)

Colonial Life Insurance Company Ltd. (Mulchan Seuchan Road, Chaguanas, Trinidad and Tobago, West

Indies)

• Answered customer calls and directed calls to appropriate departments

Knowledge:

Web Development

• HTML/XHTML

• CSS

• JavaScript

• PHP

• ASP.NET

Query Languages

• SQL

Programing Languages

• Java

• C#

Operating Systems

• Windows 2000, vista, XP & 7

Software Applications

• MS office Suite 2003-2010

• MS SQL Server

• MS Visual Studio 2010

References:

• Dianne Le Gendre

Regional Customer Service Supervisor- (CLICO Trinidad)

868-***-****

• Pauline Dwarika-Allen

Supervisor- DIRECTV (Trinidad)

868-***-****

Page 2-868-***-****

Contact this candidate