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Customer Service Manager

Location:
Fort Lauderdale, FL, 33301
Posted:
May 21, 2015

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Resume:

LISA M. WHEELER

acpstl@r.postjobfree.com *** NE *th Terrace Ft Lauderdale, FL. 33301

404-***-****

[E-mail Address]

Professional Profile

I worked as a condominium office manager for seven years where I managed hundreds of

residents daily as well as contractors and a janitorial staff. I have many years of banking

experience as a mortgage loan processor where accuracy and detail are paramount. My

many years of promotional marketing experience has given me an edge with

communication, sales and marketing.

Skills

• • Excellent Customer Service

Community Building

• • Εxcellent Organization

Event Planning

• • Ability to multi-task

Computer Proficient

• Well versed in dispute resolution Team Player

Professional Experience

Crestmoor Management Company

2008-2015

Office Manager/ Assistant Property Manager

Denver, CO.

Worked with a Board of Directors on all major issues

Organized and facilitated special events and parties

Maintained Association files and records

Answered phones and ordered building supplies

Scheduled all moves, deliveries and contractors

Utilized Microsoft Outlook, Word and Excel

Mediated residential disputes

Managed janitorial staff and contractors

Nexus Mortgage, Inc.

2003-2007

Mortgage Loan Processor

Alpharetta, GA.

Processed Conventional, Subprime and FHA loans for broker

Worked directly with clients and wholesale lenders

Utilized Calyx Software

Submitted loans though (DU) direct underwrite

Decreased turnaround time on all loans by 50%

Doubled the loans processed per day

Mainline Mortgage

2001-2003

Mortgage Loan Processor Boca

Raton, FL.

Processed Conventional, Subprime and FHA loans for broker in Atlanta

area

Utilized Calyx Software

Decreased time on documents to wholesale lenders

Managed one junior loan processor

Implemented training course for new hires - speeding profitability

Suggested flow techniques to increase faster closings

Innovative marketing Group

1998-2001

Marketing Promotions Consultant Miami,

FL.

Scheduled beverage promotions at various locations throughout Atlanta

area

Organized and executed each sales promotion

Implemented new operating system for day to day business

Engaged and communicated product details with consumers

Utilized sales techniques to encourage consumer purchase

Atlanta Beverage Company

1994-1998

Marketing Promotions Consultant Atlanta,

GA.

Worked directly with all clients

Facilitated all promotional functions at various locations

Increased per event profits using sales techniques

Promoted and encouraged purchase of all Anheuser-Busch products

Education

Georgia State University, Atlanta, GA

1995

Capstone Mortgage Training, Marietta GA

1998-2001

References

References available upon request



Contact this candidate