Annette E. Cotton

Mesquite, Texas *****

469-***-**** Cell

acpsri@r.postjobfree.com

SUMMARY

Solutions-oriented Senior Business Analyst with notable success directing broad ranges of corporate IT initiatives while participating in project planning, analysis and implementation of various information technology solutions. Vast years of technical, infrastructure, transition, data center and warehouse migration, computer, telecom and network system experience. Core Competency in management process including: gathering, documenting, and validation of project requirements and system integrations. Strong analytical and product management skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements using natural language.

CORE COMPETENCIES

■ Retail/Warehouse Analysis

■ Auditing/Security/Reporting

■ Systems Integration/Migration Provisioning

■ Waterfall, Jira and Agile methodologies

■ SDLC/ SLA guidelines

■ Business Impact Analysis

■ User Acceptance Testing (UAT)

■ Functional/nonfunctional documentation

■ Data Integrity & Recovery

■ 3rd party Vendor Management

■ Solutions and Standards documentation

■ User Training

TECHINCAL PROFICIENCIES

PLATFORMS/SOFTWARE:

Windows 3x/9x/NT/2000/2003/XP/Vista/7 Pro/8, Microsoft Office97/2000/XP/2003/2007/2010,Thyme,AS400, Symantec/Veem Anti-Virus/backups, McAfee Anti-Virus, GHOST, Citrix, Remote Desktop, PC Anywhere, VPN/Remote Access, Outlook, Ecommerce, Exchange 2003/2010, Lotus Notes 5.4 thru 6.5,ThinPrint,Thermal/SQL Servers, Virtual Desktop (VDI), Salesfore.com, Share File, SharePoint, MS Lync, VMware, WMS,SAS SAP, XenApps, XenDesktop, Thick and Thin Clients, etc.

NETWORKING /HARDWARE:

IBM PCs/Laptops/Servers, Dell PCs/Laptops/Servers, Ethernet & Token Ring Protocols, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller Cards, Tape Backup Drives, Optical Drives, WMS, Scanners, Printers, I phones/I pads, Blackberries, Androids, IPT phone Systems, etc.

PROFESSIONAL EXPERIENCE

Buchanan Technologies, Dallas, Texas 04/2014-04/2015

Senior Business Analyst

Responsible for site analysis of over 100+ warehouse distribution centers around the globe for migration from the current incumbent service provider/owner to our new Citrix and Virtual Desktop Environment (VDI) infrastructure solution. I interview each computer user to gain an understanding of the critical applications in use, data transfers occurring and any customer or client specific business needs and assist in translating this into business and functional requirement documents and business process work flows. I worked with project managers, business partners, developers, Citrix architects, vendors, suppliers and technology team members while analyzing the environments and driving process improvements as well as contributing to end-user and project management documentation. Worked as part of an Agile Migration Implementation team with the Technical Project Leads, and Developers to ensure that they understand overall business requirements. Also completed, UAT testing, system testing, user training and various project system and application implementations.

• Played as role of SME at the time of merger of the incumbent service provider/owner to our new infrastructure solution.

• Facilitated meetings to drive out technical issues for each phase of the development projects through to the production installation which includes all testing phases.

• Prepared, scheduled and lead meetings between enterprise business and technical resources and multiple vendors in preparation for demonstrations and site visits resulting in more efficient and productive meetings with fewer follow up questions and communications.

• Completely engaged at the onset of projects by participating in requirements gathering and change control sessions to prepare testing approach that will solve the needs addressed and gathered during the requirements phase.

• Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.

• Used SharePoint, collaborated with team members to create a centralized repository for the initiation, tracking, and delivery of all the site information and requests.

• Monitored and coordinated project updates, enhancements, or software changes as it migrated through the testing environment prior to going into production. Facilitated meetings to understand changes and to ensure all teams involved are well versed on the changes.

• Acted as a technical advisor to other consultants and client personnel in areas of expertise.

• Participated in the weekly project status leadership meetings for all sites to provide project updates, resource assessment and recommendations on possible site issues.

• Gather requirements for business definition and facilitate JAD/JAR sessions with stakeholders to refine functional requirement.

• Discovered over 1000 applications ranging from regional HR, banking, and regulator reporting applications to warehouse management tools, labor management tools and various shipping and printing tools

• Facilitate data validation and user acceptance testing by hands-on data validation internally and coordinating client side test execution and acceptance.

• Mentored team members to increase knowledge transfer, cross-training, and quality of testing performance. Coordinated across Business, Project, and Technology Stakeholders to communicate and approve testing strategies and plans.

Hardies Fruit & Vegetable Co., Dallas, Texas 03/2009-04/2014

Business Systems Analyst

Translated business needs and end-user requirements into functional specifications for implementation of a new ERP financial system. A functional and system subject matter expert throughout the validation, implementation, and post-implementation phases of IT projects. Served as an internal consultant in defining cross-functional specifications, to combine three separate ERP systems into one new System, while identifying and facilitating the creation of appropriate reporting and definition around each function / processes relating to IT Operations, Sales, Marketing, Financial ERP, and Ecommerce Implementation while delivering an improved customer experience.

• Manage and defined system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Responsible for identifying client and organizational needs and providing suitable system based solutions.

• Build BA processes with new Project Management while managing multiple projects in an Agile and Jira derivative environment.

• Implement and manage an effective change management processes to ensure smooth transition of new or adapted processes.

• Managed integrated and implemented project plans, requirements specifications, design specifications, test specifications and user-oriented documentation.

• Liaison between Customer Service, Pricing, Marketing, Finance, and IT, to aid in the development and testing of new/enhancements to Ecommerce system(s) to support business processes.

• Created and document business work flows as well as configure application systems to match those work flows.

• Ensured the appropriate testing and business training is provided to ensure a smooth "go live" scenario.

• Upon implementation, was primary contact in the ongoing support and future enhancement development for the respective applications.

• Worked on various s implementation projects such as WMS, new site transitions, Data Center relocations, Virtual server implementation, Vendor and Asset Management.

Network Administrator

Responsible for support of technology solutions for Four DC’s located in Dallas, Austin, San Antonio, and Houston that include network design, planning, implementation, and advanced level support of our Microsoft/Cisco solutions architecture. Also directly, coordinate, and oversaw work of System Administrators, and IT consultants.

• Created and Implemented policies and procedures regarding how problems are identified, received, documented, distributed, and responded to in accordance with ITIL and SLA guidelines and standards.

• Assisted in Consulting, and selection of IT contractors and 3rd party vendors such as wireless, providers, offsite data center, telecom, and internet providers.

Dean/Morningstar Foods co., Dallas, Texas 1999-05/2008

Helpdesk Supervisor / System Administrator

Managed all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. Responsible for supervising the daily operations of tier 1 and 2 level Help Desk in support of approximately 1200 end-users in 15 locations, while also providing network administration of 115 servers, and various software applications and platforms.

EDUCATION & TRAINING

• BS, Management Information Systems and Technology 2001 – Amberton University-Texas

PROFESSIONAL DEVELOPMENT COURSES

• Product Management Training

• Microsoft Certified Professional (MCP) Call Center

• Helpdesk Training

• A+ Certification

• Time Management

• Operations Management

• Lotus Notes Help Desk Support Certification

• Symantec Antivirus Corporate Edition Certification

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