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Customer Service Training

Location:
Philippines
Posted:
May 21, 2015

Contact this candidate

Resume:

Byron Bondoc Inocencio

**** *. ******* **., ******* Sur East,Angeles City, Pampanga,

Philippines, 2009

Mobile No.: +639*********

Email Add: acpso6@r.postjobfree.com / acpso6@r.postjobfree.com /

acpso6@r.postjobfree.com

Current Location: Philippines

Availability: I can start for work as soon as possible.

PERSONAL DATA

Age: 29

Date of Birth: April 17, 1986

Gender: Male

Civil Status: Married

Height: 167.68 cm

Weight: 60 kg

Nationality: Filipino

Religion: Christianity - Catholic

Permanent Address: 1115 T. Claudio St., Lourdes Sur East, Angeles City,

Pampanga, Philippines 2009

WORK EXPERIENCE

I have been working for 7year(s).

1. Position: Secretary/Liaison Officer

Duration: Oct 9, 2012 - PRESENT

Company: Systems Plus College Foundation

Company Industry: Education

Location McArthur Highway, Balibago, Angeles City

Department: Foreign Student Affairs Office

Job Responsibilities 1) Assist Foreign Students

2) Answer Phone Calls

3) Receiving and Replying Emails

4) Doing Letters, Certifications through MS Word and MS Excel

5) Doing Presentations Through MS Power Point

6) Doing Minutes of the Meeting

7) Processing Special Study Permit, Student Visa, Student Visa

Extension, Tourist Visa Extension, etc… of all the Foreign

Students Studying in our School.

8) Scheduling of Meetings

9) Orienting Foreign Students

10) Maintaining cleanliness in our Office

2. Position: Seafarer(Utility Galley)

Duration: Jun 20, 2012 - Aug 22, 2012 (0.2 yrs)

Company: Aida Aura Cruise Ship

Company Industry: Passenger Ship

Location Magsaysay Maritime Corporation, Magsaysay Building, 520 T.

M. KalawSt., Ermita, Manila

Department: Galley

Job Responsibilities 1) Dishwashing

2) Assisting the Cook

3) Assisting the Chef

4) Assisting the Waiter

5) Assist the Passengers

6) Maintaining the cleanliness in the Galley

7) Maintaining the cleanliness of the restaurant

3. Position: Secretary/Liaison Officer

Duration: June 25, 2007 - April 7, 2012 (4.8 yrs)

Company: Systems Plus College Foundation

Company Industry: Education

Location McArthur Highway, Balibago, Angeles City

Department: Foreign Student Affairs Office

Job Responsibilities 1) Assist Foreign Students

2) Answer Phone Calls

3) Receiving and Replying Emails

4) Doing Letters, Certifications through MS Word and MS Excel

5) Doing Presentations through MS Power Point

6) Doing Minutes of the Meeting

7) Processing Special Study Permit, Student Visa, Student Visa

Extension, Tourist Visa Extension, etc… of all the Foreign

Students Studying in our School.

8) Scheduling of Meetings

9) Orienting Foreign Students

10) Maintaining cleanliness in our Office

EDUCATION

Highest Education Second Highest Education Third Highest Education

Master’s Degree Bachelor's / College Graduate College Level (Undergraduate)

Education Level:

Computer Computer Science/Information Food and Beverages

Education Field:

Science/Information Technology

Technology

Master in Information Bachelor of Science in Computer Associate in Hotel and Restaurant

Course:

Technology Science Services

Systems Plus College Systems Plus College Foundation Systems Plus College Foundation

School/University:

Foundation

Balibago, Angeles City, Balibago, Angeles City, Miranda St, Angeles City,

Location:

Philippines 2009 Philippines 2009 Philippines 2009

Oct. 2011 - Mar 2012 June 2003 - March 2007 June 2010 - October 2010

Date:

LICENSES/CERTIFICATIONS

License/

License/ Certification

Certification No. Date

1. General Tanker Familiarization GT02-038-13 Feb 27, 2013

2. Shore-Based Fire Fighting for Tankers SB02-024-13 Feb 15, 2013

3. Certificate of Competency 131*********** Jan 24, 2013

(MESSMAN)

4. Advanced Fire Fighting 17-166856 Apr 11, 2012

5. Advanced Training in Fire Fighting 12-201-00048 Mar 9, 2012

6. Crowd Management - Passenger Ship 20-30080 Feb 1, 2012

7. Basic Safety Training and Instruction 14-536605B Jan 30, 2012

8. Crowd Management, Passenger Safety 12-327-00104 Jan 20, 2012

and Safety Training for Personnel

Providing Direct Services to Passengers

in Passenger Spaces

9. Basic Safety Course 12-206-00108 Jan 17, 2012

10. National Certificate II in Slaughtering 1-103********** Feb 7, 2011

Operations

11. National Certificate II in Food and 100*********** Nov 24, 2010

Beverage Services

TRAININGS/SEMINARS

Date Topic/Course Title

Aug 29, 2014- Aug 29, 2014 Certificate of Appreciation (for being part of the

Community service of SPCF at Northville 16

Elementary School, Mabalacat City, Pampanga

Mar 27, 2014- Mar 27, 2014 Certificate of Recognition rendered as adviser

In the International Student Body Organization

Academic Year 2013-2014

Feb 22, 2014- Feb 22, 2014 How to Conquer the Unhealthy Environment

Healthy Lifestyle and Prevention of Common

Lifestyle-related Diseases

May 21 2013- May 21 2013 Personality Development

May 20, 2013- May 20 2013 Leadership and Management Skills Human and

Public Relations Communication Skills

May 26, 2012- May 26, 2012 Certificate of Attendance in Personal Enhancement

Training(Interview Etiquette)

Magsaysay Center for Hospitality and Culinary Arts

MIHCA, Makati City, Philippines

Certificate of Completion in AIDA trainee Program

Apr 10, 2012- Apr 28, 2012

MIHCA and AIDA Das Clubschiff

Makati City, Philippines

Apr 10, 2012- Apr 10, 2012 Certificate of Completion in Anti-Piracy Awareness

Training

Magsaysay Maritime Corporation

Magsaysay Maritime Corporation, T.M. Kalaw St.,

Ermita, Manila

Mar 6, 2012- Mar 9, 2012 Certificate of Completion in Advanced Training in

Fire Fighting

Magsaysay Training Center

Magsaysay Training Center, 6th Floor Times Plaza

Building,

United Nations Avenue corner Taft Avenue, Ermita,

Manila, Philippines

Jan 19, 2012- Jan 20, 2012 Certificate of Completion in Crowd Management,

Passenger Safety Training for Personnel Providing

Direct Services toPassengers in Passenger Spaces

Magsaysay Training Center

Magsaysay Training Center, 6th Floor Times Plaza

Building,United Nations Avenue corner Taft Avenue,

Ermita, Manila, Philippines

Jan 9, 2012- Jan 17, 2012 Certificate of Completion in Basic Safety Course

Magsaysay Training Center

Magsaysay Training Center, 6th Floor Times Plaza

Building,

United Nations Avenue corner Taft Avenue, Ermita,

Manila, Philippines

July 30, 2011- July 30, 2011 Certificate of Participation (QUALITY CUSTOMER SERVICE)

Systems Plus College Foundation, Balibago, Angeles City

July30, 2011- July30, 2011 Certificate of Participation (UNDERSTANDING SPCF’S

CORE VALUES AND INSTITUTIONAL CULTURE)

Systems Plus College Foundation, Balibago, Angeles City

Jun 13, 2011- Jun 25, 2011 Certificate of Apprenticeship (300 Hours On The Job

Training inPractical Meat Cutting Skills

MOR Enterprises

MOR Enterprises, Brgy. Saguin of San Fernando,

Pampanga

Mar 19, 2011- May 19, 2011 Certificate of Training in Practical Meat Cutting Skills

Global Experts School of Science and Technology

Global Experts School of Science and Technology

Jan 17, 2011- Jan 29, 2011 Certification of Training in Slaughtering Operation

NC II (280 Hours)

Technical Education and Skills Development Authority

(TESDA)

Global Experts Professional Development and Learning

Center, Inc.

LANGUAGES SPOKEN

Kapampangan, Tagalog,

English

AVAILABLE DOCUMENTS

Passport

Number: EB5286512 Expiry Date: May 2, 2017

DFA POEA,

Place of Issue: Date of Issue: May 3, 2012

Philippines

REFERENCES

Imelda C. Stevenson Head, Foreign Student Affairs Office

Systems Plus College Foundation

Tel.No.: +639*********

Relationship: Present Boss

Carlito S. Antonio High School Principal

Systems Plus College Foundation

Tel.No.: +639*********

I hereby certify that the aforementioned statements are true and correct.

BYRON B. INOCENCIO



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