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Sales Manager

Location:
San Francisco, CA
Posted:
May 21, 2015

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Resume:

Kerri Conway

*** *. ***** **. *************, PA 17011

717-***-****

acpslb@r.postjobfree.com

May 21, 2015

Greetings,

My name is Kerri Conway. I currently reside in the Harrisburg region and have worked in the

hospitality industry for over 10 years in various entry level and management positions

I am currently searching for a new position that allows me to continue being prosperous in a

business that I am truly passionate for. I am enthusiastic about the prospect of using the skills and

talents I have acquired during my tenure in order to become a valuable asset to a reputable

company.

As reflected in my attached resume, I have great deal of experience in event planning, sales,

and marketing. I also possess a strong proficiency in Microsoft Office programs contributing to my

outstanding organizational skills, ability to meet deadlines, and prioritize tasks. My goal, in

searching for a new opportunity, is to grow with a company that would be an exceptional long term

fit for both the corporation and myself.

After many years spent in hospitality, I am now in an ideal position to seek a long term

career in a realm to which I am dedicated, motivated, and whole-heartedly eager to pursue. In doing

so, my hope is that we may meet soon so that I have the opportunity to discuss further some of my

other qualities, ideas, accomplishments, and goals for the future. I look forward to hearing from

you soon!

Sincerely,

Kerri Conway

717-***-****

KERRI CONWAY

101 W. GREEN ST SHIREMANSTOWN, PA 17011

717-***-**** acpslb@r.postjobfree.com

Objectives

I am an accomplished restaurant manager seeking to broaden my talents by pursuing new forums within the hospitality

industry. I plan to continue utilizing my extensive background in personnel management, recruitment, employee relations,

administration, event planning, and sales to achieve goals leading to increased revenue within a new company. I am

extremely driven and enthusiastic about the prospect of contributing to the success of a highly regarded reputable business

long term.

Experience

Assistant General Manager Oct 2014 May 2014

Cork & Fork 200 State St. Harrisburg, PA 17101

Supervised all front of house operations, scheduling, and floor plans

Overhauled the “Yelp” Seat Me reservation system to ensure maximum seating capacity during

peak hours

Strong emphasis on increasing server product familiarity in the area of wine and spirits by holding

periodic training sessions for staff

Educated staff about proper wine service and tasting notes. Classes were progressive

o

with strong emphasis on increasing sales and techniques to demonstrate knowledge

Performed weekly inventory for beer, wine and liquor and placed orders through vendors.

Modified craft cocktail, beer and wine selections by focusing on consumer feedback in order to

create a versatile and well balanced menu

Ran back office reports to evaluate employee labor, sales, food costs, and productivity to maintain

profitability. Performed weekly payroll and deposits, balanced petty cash documented all invoices.

Planned numerous private functions for up to 200 people. Met with clients to assess needs, and

prepared menus

Provided guests with various event options by utilizing my extensive experience in event

o

planning to provide comfort, and originality, and style to each patron

Composed Microsoft Office spreadsheets reflecting “minimum pricing” for days, times,

o

and sizes of functions

Analyzed value for private functions, and determined new revenue earning prospects by

o

preparing and reviewing profit and loss statements. First quarter projections far exceeded

original expectations and repeated outstanding reviews on both social and print media

have validated the success of the business.

Food & Beverage Supervisor Nov 2011 Oct 2014

Hollywood Casino at Penn National Race Course 777 Hollywood Blvd Harrisburg, PA 17028

Responsible for all bar and restaurant operations, and maintaining front of house and back of

house duties in accordance with set standards and specifications

Participated in recruitment, training, and the growth of personnel in accordance with standards set

forth by the Pennsylvania Gaming Commission and Hollywood Casino

Responsible for overall budgets, profit and loss statements, and cost analysis

Planning of promotions and marketing strategies

Ensured regulatory, internal controls, and policy compliance

Acted as a role model to other employees; always presenting myself as a credit to the company

and encouraging others to do the same

Manager July 2007 Nov 2011

Appalachian Brewing Company Camp Hill 3721 Market St. Camp Hill, PA 17011

Supervised front of house staff, delegation of tasks, scheduling and performance monitoring

Bi weekly inventory and order placement

Creation of new signature cocktail/hoptail list

Large party and banquet event planning

Cost analyst for food, liquor, and labor, daily cash sheet input, deposits, and petty cash

maintenance

Communicated with various vendors and sales reps with whom we conduct business

Carry out interviews with potential new hires

Discuss ideas pertaining to marketing, and advertising and opportunities for increased revenue

Handle guest complaints and effectively work towards a resolution that will satisfy the patron

Immense emphasis on cleanliness and therefore I was accountable both for delegating and

accomplishing tasks that achieve that purpose

Developed new training program for the FOH staff that will allow servers and bartenders to

become more effective in increasing sales and profitability for the restaurant

While guest focus and attention remains the utmost priority, I developed and taught

o

techniques for staff members to use that will increase check averages while

simultaneously teaching basic menu and service knowledge.

Skills

Extraordinary knowledge of fine wine, spirits, craft cocktails and beer along with proper presentation

and service with the ability and desire to teach others

Passion for sales and increased profit by improving server technique and language

Strong communication and positive interaction with guests, coworkers, and management

Possess a strong emphasis on teamwork, leadership, and efficiency based on strong trusting

relationships

Function well in high volume environments, and possess extraordinary problem solving skills

TIPS, RAMP, ServSafe management certified

Experienced in various back office POS systems including Aloha and Digital Dining

Desire to expand on existing sales methods through continual evolution and collaboration with

management and team members

Immense experience in event planning and private functions including sales and marketing

Education

University of Phoenix Online

Bachelor’s of Science degree in progress B u s i n e s s M a n a ge m e n t / H o s pi t a l i t y C e r t i f i c a t e

Indiana University of Pennsylvania

2 years completed Criminology/Psychology

Central Dauphin High School

High School Diploma General College Preparatory

References

Josue Osorto General Manager, Cork & Fork 717-***-****

Kelly Blosser Director of Hospitality, Hollywood Casino 717-***-****

Samantha Brenner General Manager, ABC Camp Hill 717-***-****

Staci Basore Mentor, Owner Mangia Qui Inc. 717-***-****



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