Kerri Conway
*** *. ***** **. *************, PA 17011
acpslb@r.postjobfree.com
May 21, 2015
Greetings,
My name is Kerri Conway. I currently reside in the Harrisburg region and have worked in the
hospitality industry for over 10 years in various entry level and management positions
I am currently searching for a new position that allows me to continue being prosperous in a
business that I am truly passionate for. I am enthusiastic about the prospect of using the skills and
talents I have acquired during my tenure in order to become a valuable asset to a reputable
company.
As reflected in my attached resume, I have great deal of experience in event planning, sales,
and marketing. I also possess a strong proficiency in Microsoft Office programs contributing to my
outstanding organizational skills, ability to meet deadlines, and prioritize tasks. My goal, in
searching for a new opportunity, is to grow with a company that would be an exceptional long term
fit for both the corporation and myself.
After many years spent in hospitality, I am now in an ideal position to seek a long term
career in a realm to which I am dedicated, motivated, and whole-heartedly eager to pursue. In doing
so, my hope is that we may meet soon so that I have the opportunity to discuss further some of my
other qualities, ideas, accomplishments, and goals for the future. I look forward to hearing from
you soon!
Sincerely,
Kerri Conway
KERRI CONWAY
101 W. GREEN ST SHIREMANSTOWN, PA 17011
717-***-**** acpslb@r.postjobfree.com
Objectives
I am an accomplished restaurant manager seeking to broaden my talents by pursuing new forums within the hospitality
industry. I plan to continue utilizing my extensive background in personnel management, recruitment, employee relations,
administration, event planning, and sales to achieve goals leading to increased revenue within a new company. I am
extremely driven and enthusiastic about the prospect of contributing to the success of a highly regarded reputable business
long term.
Experience
Assistant General Manager Oct 2014 May 2014
Cork & Fork 200 State St. Harrisburg, PA 17101
Supervised all front of house operations, scheduling, and floor plans
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Overhauled the “Yelp” Seat Me reservation system to ensure maximum seating capacity during
•
peak hours
Strong emphasis on increasing server product familiarity in the area of wine and spirits by holding
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periodic training sessions for staff
Educated staff about proper wine service and tasting notes. Classes were progressive
o
with strong emphasis on increasing sales and techniques to demonstrate knowledge
Performed weekly inventory for beer, wine and liquor and placed orders through vendors.
•
Modified craft cocktail, beer and wine selections by focusing on consumer feedback in order to
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create a versatile and well balanced menu
Ran back office reports to evaluate employee labor, sales, food costs, and productivity to maintain
•
profitability. Performed weekly payroll and deposits, balanced petty cash documented all invoices.
Planned numerous private functions for up to 200 people. Met with clients to assess needs, and
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prepared menus
Provided guests with various event options by utilizing my extensive experience in event
o
planning to provide comfort, and originality, and style to each patron
Composed Microsoft Office spreadsheets reflecting “minimum pricing” for days, times,
o
and sizes of functions
Analyzed value for private functions, and determined new revenue earning prospects by
o
preparing and reviewing profit and loss statements. First quarter projections far exceeded
original expectations and repeated outstanding reviews on both social and print media
have validated the success of the business.
Food & Beverage Supervisor Nov 2011 Oct 2014
Hollywood Casino at Penn National Race Course 777 Hollywood Blvd Harrisburg, PA 17028
Responsible for all bar and restaurant operations, and maintaining front of house and back of
•
house duties in accordance with set standards and specifications
Participated in recruitment, training, and the growth of personnel in accordance with standards set
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forth by the Pennsylvania Gaming Commission and Hollywood Casino
Responsible for overall budgets, profit and loss statements, and cost analysis
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Planning of promotions and marketing strategies
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Ensured regulatory, internal controls, and policy compliance
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Acted as a role model to other employees; always presenting myself as a credit to the company
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and encouraging others to do the same
Manager July 2007 Nov 2011
Appalachian Brewing Company Camp Hill 3721 Market St. Camp Hill, PA 17011
Supervised front of house staff, delegation of tasks, scheduling and performance monitoring
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Bi weekly inventory and order placement
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Creation of new signature cocktail/hoptail list
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Large party and banquet event planning
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Cost analyst for food, liquor, and labor, daily cash sheet input, deposits, and petty cash
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maintenance
Communicated with various vendors and sales reps with whom we conduct business
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Carry out interviews with potential new hires
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Discuss ideas pertaining to marketing, and advertising and opportunities for increased revenue
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Handle guest complaints and effectively work towards a resolution that will satisfy the patron
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Immense emphasis on cleanliness and therefore I was accountable both for delegating and
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accomplishing tasks that achieve that purpose
Developed new training program for the FOH staff that will allow servers and bartenders to
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become more effective in increasing sales and profitability for the restaurant
While guest focus and attention remains the utmost priority, I developed and taught
o
techniques for staff members to use that will increase check averages while
simultaneously teaching basic menu and service knowledge.
Skills
Extraordinary knowledge of fine wine, spirits, craft cocktails and beer along with proper presentation
and service with the ability and desire to teach others
Passion for sales and increased profit by improving server technique and language
Strong communication and positive interaction with guests, coworkers, and management
Possess a strong emphasis on teamwork, leadership, and efficiency based on strong trusting
relationships
Function well in high volume environments, and possess extraordinary problem solving skills
TIPS, RAMP, ServSafe management certified
Experienced in various back office POS systems including Aloha and Digital Dining
Desire to expand on existing sales methods through continual evolution and collaboration with
management and team members
Immense experience in event planning and private functions including sales and marketing
Education
University of Phoenix Online
Bachelor’s of Science degree in progress B u s i n e s s M a n a ge m e n t / H o s pi t a l i t y C e r t i f i c a t e
Indiana University of Pennsylvania
2 years completed Criminology/Psychology
Central Dauphin High School
High School Diploma General College Preparatory
References
Josue Osorto General Manager, Cork & Fork 717-***-****
Kelly Blosser Director of Hospitality, Hollywood Casino 717-***-****
Samantha Brenner General Manager, ABC Camp Hill 717-***-****
Staci Basore Mentor, Owner Mangia Qui Inc. 717-***-****