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OBJECTIVE

PERSONAL DATA

Address : **-* ****** **. **** City

Birthdate : December 16, 1978

Age : 36 years old

Telephone : 092******** / 091******** / 032*******

Email Add : acpsjg@r.postjobfree.com

Skype Id : desireeparawan

Parents : Mr. And Mrs. Heracio Parawan Jr.

Languages and dialects spoken: English, Tagalog and Cebuano

WORK EXPERIENCES

January 3, 2008 - Present

WIPRO BPO LTD Philippines - SENIOR GROUP LEADER -British

Telecoms

* Handles the overall Offline Billing Queue.

* Manages 80 employees where we do Offline / Offline work

type

* Overall responsibility for the Queue's success by agreeing,

implementing targets whilst ensuring company policies and

procedures are adhered to.

* Monitor the overall queue performance and activity.

* Creates projects and initiatives on how to improve critical

metrics.

April 21, 2007 - December 31, 2007

TELETECH CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE (UNITED

AIRLINES)

* Helps passengers book a flight or makes a flight

reservation

* Assists passengers when making changes to their reservation

* Makes sure to offer the lowest possible fare to suit their

needs

* Answer inquiries regarding flight status or information

* Makes sure to give the best customer satisfaction.

1 November 25, 2005 - April 18, 2007

EPLDT-PARLANCE SYSTEMS - INBOUND & OUTBOUND SALES SPECIALIST

(DISH NETWORK TV)

* Conducts sales calls to prospective customers to upgrade

their programming package.

* Answers customers inquiries in acquiring a satellite tv

service and assists customer's regarding billing issues and

other concerns.

October 17, 2001 - November 15, 2005

GOLDILOCKS CEBU - MARKETING COORDINATOR

* Develops, plans and implements store marketing activities

and other marketing related activities.

* Conducts sales call to potential customers within the

retail trading area.

* Develops and recommends locals store marketing activities.

February 7, 1999 - October 4, 2001

ISLACOM OPERATOR SERVICES - TEAM LEADER

* Handles incoming Domestic Long distance calls to all Islacom

Telephone subscribers.

* Answers calls promptly, accurately and professionally and

following the standards of call handling.

* Responsible in maintaining proper conduct and behavior of the

telephone operators.

* Conducts test calls and spot checks to ensure operators

answers incoming calls promptly and accurately.

* Assists operators with problems encountered from time to

time.

1 TRAININGS AND SEMINARS ATTENDED

V Local Store Marketing Workshop

Facilitated by Coca-Cola Bottlers Phil's.

July 31 - August 2, 2007 (Metropark Hotel -Lahug Cebu)

V Marketing in Action Seminar

Conducted by PMA Cebu Chapter

April 30, 2005 (Waterfront Hotel - Lahug Cebu)

GREEN BELT TRAINING

Wipro Cebu

Conducted by Arijit Kundu

2

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4

5

6

EDUCATION

University of the Visayas

Business Management

8

9 PERSONAL REFERENCES

1. Aisha Aliganga Team Leader/Trainer 092********

2. Dave Roque EPLT Parlance Supervisor

091********

3. Madelyn Montalban Online Seller 091********

DESIREE C. PARAWAN

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