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Registered Nurse Customer Service

Location:
Memphis, TN
Salary:
40.00 hourly
Posted:
May 20, 2015

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Resume:

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Hollie Anderson

**** ********** ******

Memphis, TN 38141

901-***-****

acpsit@r.postjobfree.com

[pic][pic]

OBJECTIVE: I am seeking employment within your establishment utilizing my

medical knowledge, excellent interpersonal and organizational skills.

EDUCATION:

Master of Nursing

Walden University

Graduation September 2015

Bachelor of Science in Nursing

University of Memphis; Memphis, TN

Graduation December 2011

RELEVANT COURSES:

Pharmacology, Clinical Pathophysiology, Nursing Research, Foundations of

Nursing, Child Health Nursing/ Practicum, Adult Health Nursing/Practicum,

Psychiatric Mental Health Nursing/ Practicum, Community Health

Nursing/Practicum, Contemporary Issues and Trends, Advanced Adult Health

Nursing/ Practicum, Ethics in Nursing, Nursing Leadership and Management

LICENSURE: Registered Nurse, State of Tennessee

NURSING/CLINICAL EXPERIENCE

November 2013-Present Fresenius Medical Care, Memphis, TN.

Clinical Manager

. Responsible for supporting and driving quality standards through

meeting all ESRD regulatory requirements and the practice of Quality

Assessment and Improvement (QAI), including use of QAI tools.

. Implements quality goals and develops facility specific action plans

in order to achieve quality standards

. Accountable for outstanding quality of patient care, as defined by the

quality goals, by working with the appropriate In Service Director,

Regional Quality Manager and Vice President of Quality, Regional Vice

President, and Clinical Services Department to ensure that policy and

procedure is followed.

. Responsible for implementing appropriate training according to policy,

including training to ensure ongoing compliance with all FMS risk

management initiatives

. Responsible for aggressively addressing and acting on adverse events

and action thresholds.

. Accountable for compliance with all applicable federal, state and

local laws and regulations.

. Ensures all Clinical Quality policies and procedures are communicated

to and implemented by the facility staff.

. Maintains integrity of medical records and other administrative and

operational records.

. Complies with all data collections and auditing activities.

. Maintains facility environmental integrity, including safety.

. Responsible for driving the culture through values and customer

service standards.

. Accountable for outstanding customer service to all external and

internal customers.

. Develops and maintains effective relationships through effective and

timely communication.

. Takes initiative and action to respond, resolve and follow up

regarding customer service issues with all customers in a timely

manner.

November 2011-present Fresenius Vascular Access Service, Memphis, TN.

Interventional Registered Nurse

. Provide conscious sedation to patients having fistulagrams,

catheter insertion, portacatheter placement, and Peritoneal

catheter insertions

. Act as circulating nurse during procedure

. Provide pre and post operative care

October 2010- November 2011 Fresenius Medical Group Memphis, TN

Licensed Practical Nurse

. Provide treatment to patients in End Stage Renal Disease in a chronic

dialysis center

. Initiate treatment using fistulas, grafts, and catheters

. Monitor patient status throughout treatment and report any adverse

event to Registered Nurse

. Administer medication, monitor vital signs, obtain laboratory values

. Monitor water systems for hardness, chlorine and chloramines

. Troubleshoot machine malfunctions such as clotted dialyzers, high

pressures alarms, and air detection.

June 2003-October 2010 Diversity Specialty Institute Memphis, TN

. Provide treatment to patients in End Stage Renal Disease in a chronic

dialysis center

. Initiate treatment using fistulas, grafts, and catheters

. Monitor patient status throughout treatment and report any adverse

event to Registered Nurse

. Administer medication, monitor vital signs, obtain laboratory values

. Monitor water systems for hardness, chlorine and chloramines

. Troubleshoot machine malfunctions such as clotted dialyzers, high

pressures alarms, and air detection.

February 1998- October 2003Fresenius Medical Group Memphis, TN

Patient Care Technicians/Licensed Practical Nurse

. Provide treatment to patients in End Stage Renal Disease in a chronic

dialysis center

. Initiate treatment using fistulas, grafts, and catheters

. Monitor patient status throughout treatment and report any adverse

event to Registered Nurse

. Administer medication, monitor vital signs, obtain laboratory values

. Monitor water systems for hardness, chlorine and chloramines

. Troubleshoot machine malfunctions such as clotted dialyzers, high

pressures alarms, and air detection.

ADDITIONAL EXPERIENCE:

Memphis and Shelby County Public Health Reserve Corps; 2008- Present

Member

ACTIVITIES:

. Participate in mock drills for disasters

. Educate the community about emergency preparedness

REFERENCES:

Available upon request



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