Brittney Romero

*** ***** ********** **

Salt Lake City, Utah 84104

801-***-****

acpsib@r.postjobfree.com

Objective: To apply my skills and knowledge as well as learn new skills in a growing company

that I can also advance in.

Skills: Strong organization skills, Creative problem solver, Excellent Verbal, Written and

communication skills, MS Word,Excel,Powerpoint,Windows,Fast Data,Spreadsheets,Online

Chat,Email,Avaya,WFM proficient,Fast learner with a large range of practical skills, Energetic

work attitude, Proficient in handling large sums of money, Telephone inquires, Customer

service oriented, Credit card processing, Appointment setting, Multi line phone usage,

Multiple Screens,Collections,Escalations,Transfers,Data Entry,Quality Assurance,Coaching,

Training, working in an office setting, filing documents, faxing,10 key,Type 40 WPM, Pays

attention to detail, friendly, willing to learn new skills, and very determined.

Experience:

● Physicians group of Utah November, 2014 April, 2015

Medical Biller: contacted patients insurance providers as a third party to provide medical

reports as well as any other documentation that they needed from the patient. Ensure that the

patients claims were reviewed for possible reimbursement issues and was billed out

appropriately. Analyzed and researched claims to identify appropriate resolution's. While

following and enforcing the laws and regulations of HIPAA.

● Wells Fargo Call Center Credit Card Finance April, 2011 August, 2014

Supervisor in training : Managed a team of 12 reps. in Credit Card Finance Collections

Department was responsible for many tasks such as WFM, completion of mandatory training,

monitoring and scoring individual Reps. Making sure all were in compliance with all the

policies and procedures. interviewing and conducting team meetings. preparing monthly stats,

taking escalated calls that reps. forward as a sup. call. QA listening to Rep. calls to help

improve stats reported to site manager.

Team Lead (in training of sup position): Managed a team of 13 Head of Motivation Committee

and volunteer organizer. In charge of Time Tracker/Time Keeping, adherence and scheduling,

organized and scheduling job fairs. Monitoring Aux codes,Wrap up time,Calls Per Hr.

Coaching and Training Reps. to meet Company expectations. Keeping track of

Warning,Verbal and Written write ups for disciplinary action that can lead to termination.

Interviewing and and awarding Reps. for their Achievements.

● Lexington Law Firm Team Lead October, 2009 January, 2011

Reinstates: enrolled clients in clearing up their credit. Answered any questions the client had.

Went over case status upgraded and downgraded clients. Saved clients that wanted to cancel

their case. Took calls from clients that wanted to make payments, cancel (saved client), had

difficult questions or wanted to enroll. called clients for past due balances or to collect or give

other info. Had to be certified every 6 months to know the law and regulations of

FACTA,FDCPA,FCRA,TCPA,CFPB and also about Credit Bureaus such as EQ,TU,EX.Also

Pulled Credit Reports for the client when needed.

Team Lead: Managed a team of 11 provided coaching and training to help Reps. achieve

better stats as individuals as well as a team. Conducted team meetings, QA listening and

monitoring Rep. calls to insure they are in compliance to company policies and procedures.

Making sure Reps completed mandatory training such as knowledgment of Federal and State

Laws and Regulations. In charge of WFM scheduling time off, vacation,sick

leave,schedules,absences and lates.

● Advanta Bank Collector 3 September, 2008 August, 2009

Called clients that were small business owners that borrowed money from the bank that were

30,60,90,120 late. Collected payments, made arrangements and set appointments. Designed

affordable payment plans, Skip Tracing, Settlements, Payoffs, Fraud,Bankruptcies, Recovery,

Cease and desist, garnishments,liens on mortgages. As well as working with Re age

Accounts. Pulled Credit Reports. Dealing with different departments such as debt

consolidation companies.

● Check City Customer Service Rep. September, 2007 June, 2008

Cashed customers checks Processed home loans and title loans. Called customers that didn't

make payments collected payments or set arrangements up. Processed western union

payments.

Education: Washington High Utah June 2008

Marinello School of Beauty Utah Certificate Of Accomplishment July, 2010

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