Rhonda Starnes

***** ****** ***** ****, *********, NC 28163

Home 704-***-**** - Cell 704-***-****

acpsfm@r.postjobfree.com

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HUMAN RESOURCES GENERALIST / CUSTOMER SERVICE REPRESENTATIVE

Experience within Mental Health, Manufacturing & Wholesale Distribution

Extensive background in HR Roles and Responsibilities includes

experience in mergers, employee recruitment and retention, staff

development, benefits and compensation, HR records management,

procedures, training and development.

Demonstrated success in restructuring New Employee Orientation On-

boarding and Education; facilitate meetings, developing teambuilding

programs, and co-author various trainings for administrative support

professionals. Developed Managers Took Kit for Recruitment

Extensive background in Customer Service includes internal and external

customer service, inbound /outbound calls 100+ per day, onsite visits to

clients, sale product, take orders

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PROFESSIONAL EXPERIENCE

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CORESTAFF Services - Concord, NC

A professional staffing services company that continually updates and

upgrades

services to meet the needs of their clients.

Client Resource Specialist 03/2013 - 05/08/2015

. Visit new and existing clients to obtain new business and gather new

orders. Clients include 60% manufacturing and 40% clerical.

. On-site Recruiter for a company in Charlotte during peak seasons;

Remote Recruiting for companies in SC, GA, OK and NJ.

. Recruit, interview, supervise, train and coach associates to meet

client specific needs.

. Hire, counsel and terminate associates.

. Responsible for selecting and referring top talent for business

clients; skill market associates.

. Manage all aspects of new hire orientation ensuring accuracy in

documentation of all I-9, federal and state forms.

. Complete safety walkthrough for new and existing clients; file and

investigate Workers Compensation Claims.

. Received a Go Green Award and obtained a direct hire within the first

6 months.

Cardinal Innovations - Kannapolis, NC

Cardinal Innovations is North Carolina's largest Managed Care Organization

(MCO) focused on managed care plans and information technology solutions

for Medicaid and State-funded behavioral health, substance abuse and

intellectual/developmental disabilities services.

Recruitment/HR Generalist, 03/2007 - 01/17/2013

. Serve as a consultant to management in the staffing and on-boarding of

staff during recent mergers.

. Partner with management in several counties throughout North Carolina

to develop collaborative partners and positive employee relations.

. Work with managers in all aspects of recruitment (from creating a

vacancy profile, posting positions, prescreen resumes/applicants for

both Exempt and Non-Exempt positions, coordinating interview schedules

with Hiring Managers, interview panel and applicants, writing

behavioral based questions for interviews, etc.).

. Write Offer Letters and assist with determining appropriate salaries.

. Utilize Ceridian Recruitment to manage applicant activity.

. Determine appropriate venue for positions.

. Coordinate pre-employment screening including Background Checks and

Drug Screening.

. Maintain I-9 files in compliance with federal regulations.

. Coordinate temporary staffing based on desired skills and needs.

. First level of contact for employees with questions regarding HR

related matters (benefits, medical, dental, 401k, recruitment, Workers

Comp, FMLA and etc.)

. New Employee Orientation On-boarding and Education for company-wide

involvement to produce a better outcome for new hires.

. Provide coaching and training for managers based on company policies

and procedures and employment law.

. Design and facilitate manager and employee training sessions.

. Assist Managers with performance management and dismissal matters

. Fostered a teamwork/open-door environment conducive to positive

dialogue across the organization.

. "Shadowed" and interviewed employees to gain specific insights about

roles and responsibilities.

. Implemented Employee Recognition Program.

. Assist with the coordination of company picnics, health fairs,

luncheons, holiday parties and all staff meetings.

. Extensive travel and training of new hires and managers.

. Received recognition at the ELT (Executive Leadership Team) Meeting

for recruitment skills.

CORESTAFF Services - Concord, NC

A professional staffing services company that continually updates and

upgrades

services to meet the needs of their clients.

Senior Staffing Specialist 02/2004 - 03/2007

. Recruited, screened, interviewed, and performed reference checks,

evaluated test results, hire, and counsel and terminate associates.

. Responsible for selecting and referring top talent for business

clients; the best associate for several clients staffing needs 40%

clerical and 60% industrial.

. Managed all aspects of new hire orientation ensuring accuracy all I-9,

federal and state forms.

. Supervised, trained and coached associates to meet client specific

needs.

. Conducted and reviewed drug screening and criminal background checks.

. Data entry, Monthly file audits, Projects and Project Management and

other Administrative Duties.

. File Workers Comp Claims with Corporate Office.

. Enter information to process Payroll. Reviewed, approved payroll.

. Received awards back to back in September and October of 2006 for

Outstanding Customer Service.

. Received 2006 Carolina Region Staffing Specialist of the Year Award

Dan Barrett for Governor Committee, Advance, NC

Gubernatorial candidate running for Governor

.

Public Relations 8/2003 - 02/2004

. Assist in coordinating visits to newspapers, radio, television

stations and fundraisers in all counties of North Carolina.

. Made appointments and reservations keeping a time log to assure

candidate would be on time for scheduled events.

Shogren Hosiery Manufacturing, Concord, NC

Quality hosiery for ladies, children and infants

Human Resource Assistant III and Safety Director 04/1998 - 08/2003

. Provided support to the Director of Human Resource, which included

recruitment and interviews to fill vacant positions. Assisted with the

revision of Job Descriptions.

. Conducted new employment orientation to foster a positive attitude

toward company goals, held meetings to update all employees on new

policies and procedures, assisted employees with questions regarding

Medical, Dental and Life Insurance, called insurance companies as

needed if associate had questions or concerns before or after medical

procedures.

. Assisted with personal and confidential information such as new hires,

promotions, transfers and terminations. Investigate accidents and

prepared reports for the insurance carrier.

. Director of the Safety and Housekeeping Team, held monthly meetings

and monthly safety and housekeeping audits in each department and

plant to reduce hazards in the work place.

. Coordinated bi-monthly News Letters, National Safety Month Events,

yearly service Awards, Employee Appreciation Week, dinners and company

picnics with a wide degree of creativity.

. Received NCDOL Certificate of Safety Achievement 2002 Silver Award for

substantial reduction of injuries and illnesses and the promotion of

safer working conditions.

. Implemented GED Program.

. Received the Eddie Award for substantial cost reduction for an

industrial project.

Allison Erwin Company, Charlotte, NC

Wholesale Distribution Company for electronics, furniture and yard products

Customer Service and Sales 06/1986 - 04/1998

. Responsible for the sales for electronics for North and South

Carolina.

. Managed a high-volume of phone calls

. Workload within a deadline-driven environment.

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EDUCATION & CERTIFICATIONS

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Northwest Cabarrus High School

RCCC, Concord, NC - MS Word, Excel & PowerPoint

Stanly Community College, Albemarle, NC - Human Resource Management,

Employment Law, Training and Development, and Performance Management

RCCC, Concord, NC - Image, Attitude and Professionalism

NFRW, Alexandria, VA - Campaign Management School

RCCC, Salisbury, NC - PHR - Professional Human Resource (Class Only)

The Herman Group - Employee Retention Specialist Certificate Program

TEA (The Employers Association) - Complete ongoing training in the areas of

Human Resources Management compensation and benefits, employee and labor

relations, leaves of absence, workers' compensation, Employee Selection and

Interviewing, Communication & Development and workplace safety/security.

Computer Skills:

. HRIS applications (Ceridian Recruitment, Ceridian HR Payroll, Ceridian

Time and Attendance, Success Factors, AOD, Dynamics Payroll )

. MS Office (Word, Excel, PowerPoint, Outlook)

Professional References

1. Mike Waite, NARI Charlotte/Owner of Maximum Adventures (704) 254-

1134

(25 Years)

2. Debra Stewart, Facility Operations Manager, PBH/Cardinal

Innovations 704-***-**** (25 Years)

3. Anna Hudson, Regional Director, CORESTAFF Services 704-***-****

(11 Years)

4. Julia Ryan, Office Manager, CORESTAFF Services 704-***-**** (12

Years)

5. Ada Watson-White, HR Director, PBH/Cardinal Innovations (704) 517-

4027 (10 Years)

6. Cindy Wickline, Staff Development Trainer, PBH/Cardinal Innovations

704-***-****

(8 Years)

7. Lori Woods, Office Manager, Shogren Hosiery 704-***-****. (20

Years)

Contact this candidate