ALISON SMITH

**** * ******** ***, *** **-***, Las Vegas, Nevada, 89103 • 702-***-**** •

acpseq@r.postjobfree.com

OBJECTIVE

A position where my experience can contribute to your customers' satisfaction and your

company's success.

SKILLS:

Phone Customer Service Able to handle High Stress Phones

and Environment

De-escalating Situations, and

Troubleshooting Computers, Basic Office Equipment

and Filing

Adaptability

Teller and Cash Handling Experience

WORK EXPERIENCE:

c3connect/Humana medicare October 2014 - October 2015

Customer Care Specialist

to answer inbound calls relating to a members Humana Medicare plan, including

billing, eligibility, enrollment and pharmaceutical questions

Telus International/ Netflix Campaign May 2012 - January 2012

CSR

To answer inbound calls relating to travel and tourism, booked both Las Vegas

Hotel, Resort, and Show Reservations, using a variety of company owned Web sites

TripRes.com September 2011 - September 2011

Sales, Customer Service

to Take, and Sell Tourist Souvenir photos

Cashman Photo Enterprises, Inc. June 2007 - March 2007

Foreclosure Assistant

To assist the Foreclosure Agent in maintaining files, creatin and preparing

spreadsheets and logs of pending Timeshare Foreclosures, Searched Titles and did

Research for Special Projects

Accountemps/ Sunderland Corp December 2006 - July 2006

Receptionist, Escrow Assistant

Receptionist duties, maintain office upkeep and supplies, also Opened and

Processed new Escrow Files

Financial Title Company April 2006 - April 2006

Receptionist, Processor, and Opener/Closer

To answer all incoming calls and direct those calls to appropriate party, Scheduling,

Maintaining Front Office, Order and maintain supplies, Process and Clear

Preliminary Title Reports and maintain all open Escrow Files, Provide Customer

Service and to Open and Close out all Office Files by cutting checks, Ordering Wire

Transfers and sending out all Closing Paperwork to all Parties involved in the

Escrow.

Old Republic Title Insurance company March 2005 - April 2006

Receptionist, Escrow Assistant, Opener/Closer

Acted as Receptionist, in one of the Branches, an Assistant, clearing title prelims,

maintain open files, Customer service, and was the Escrow Opener and Closer for a

different branch office, opened all new Escrows, and once closed btw Escrow

Officer, I m as de all Closing packages, cut checks, ordered wires for payoffs and

closed out file and filed away, also acted as backup Receptionist and Assistant

when needed.

ACADEMIC CERTIFICATIONS & EDUCATION:

Freshman, Liberal Arts, 1977

San Bernardino Valley College

Diploma, General Education,

San Gorgonio High School

Humana Medicare CSR, 2014

Certified in Billing and Enrollment, medicare eligibility, and Pharmacy issues

REFERENCES:

Beth Cary Lynda Turner Ryan Henry

Wilson Title/Holiday Unemployed- Telus - Jawbone

Inn Vacation Sales Disability Campaign

Escrow/Title N/A CSR

Manager 509-***-**** 702-***-****

702-***-****

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