Areas of Expertise

. Administrative Assistance

. Research & Data Collecting

. Document Production / Review / Coding

. Electronic Document Filing

. Document Organization & Management

Computer Skills and Proficiencies

. Microsoft Office Applications (Word, PowerPoint, Excel, Outlook and

Publisher)

. Adobe Applications

Professional Experience

Sales Associate, Macy's Tyson's Corner Mall (Mclean, VA)

05/2014 - Present

. Greeted costumers, listened to their questions and requests, and made

purchase recommendations.

. Maintained working knowledge of store's policies and procedures.

. Addressed loss prevention issues immediately.

. Kept shelves and display areas neat and well stocked.

. Kept the fitting rooms in good condition.

. Made sure to stay informed about new products and about special sales and

promotions at Macy's.

. Completed transactions on the cash register.

. Answered all telephone inquiries.

. Participated in year-end inventory and cycle counts.

. Handled all returns courteously and professionally.

. Achieved personal sales goals and star reward goals.

. Attended training classes.

Telephone Interpreter (English, Arabic, and Somali), Language Select

06/2014 - Present

(Los Angeles, CA)

. Converted concepts in the source language to equivalent concepts in the

target language.

. Rendered spoken messages accurately, quickly, and clearly.

Sales Associate, J.Jill Tyson's Corner Mall (Mclean, VA)

06/2014 - 07/2014

. Assisted costumer in their ward robing needs.

. Processed stocks, sales, and returns.

. Developed product knowledge.

. Maintained selling floor presentations, and restocked them as needed.

. Ensured that fitting rooms were ready for costumers by promptly clearing

merchandise and returning it to the proper area of the selling floor.

Acting Executive Assistant, National Family Safety Program (Riyadh, Saudi

Arabia) 03/2009 - 05/2013

Administrative Assistant II, National Family Safety Program & Saudi Child

Helpline 06/2013 - 09/2013 (Riyadh, Saudi Arabia)

Administrative Assistant III, National Family Safety Program & Saudi Child

Helpline 11/2007 - 05/2013 (Riyadh, Saudi Arabia)

. Answered telephones and gave information to callers, took massages, or

transferred calls to appropriate individuals.

. Logged incoming and outgoing mails for easy tracking records, re-routed

mails whenever is needed.

. Managed and maintained executives' schedules.

. Performed administrative and office support activities for multiple

supervisors.

. Provided coverage for other staff members of the department.

. Provided historical reference by developing and utilizing filing and

retrieval systems and recording meeting discussions and reports.

. Introduced creative methods of organizing and identifying critical case

documents.

. Prepared reports by collecting and analyzing information.

. Prepared requisition of office supplies, equipment maintenance and

followed-up requests for support services departments (i.e.Audiovidisual,

property management, etc).

. Handled the listed Board and Committees:

- National Family Safety Program Board meetings; National Family Safety

Program Executive Board; meetings; NFSP Departmental meetings;

Supervisory Board of Saudi Child Helpline meetings; Community Services

dept meetings; Research dept meetings; Training and development dept

meetings

. Co-organized the listed activities:

- Multi-disciplinary Training Courses on Child Abuse and Neglect (2007-

2013); National Annual Expert conference on Domestic Violence (2008 -

2013); The 3rd Arab-ISPCAN Regional Conference on Child Protection

(2009); Advanced Courses for Medical Doctors on Child Abuse and

Neglect (2009-2013); Courses on Legal Enforcement Procedures for Child

Abuse Cases (2010-2013); Advanced Courses on Basic Skills of Social

Workers (2011-2013); Women Day activities (2008-2013); Child helpline

Day (2009-2013); Child Day (2008-2013); The Launching of Saudi Child

Helpline; The launching of awareness campaign on abusive head injuries

in Infants "The Shaken Baby Syndrome Campaign" (2012); Participated in

conducting fieldwork for the research study "Adverse Childhood

Experiences"

. Made travel and guest arrangements.

. Maintained confidentiality and protected operations.

. Completed projects by assigning work to clerical staff and following up

on results.

. Maintained professional and technical knowledge by attending educational

workshops.

. Delivering urgent correspondences within and outside the department.

. Managed and maintained budgets, as well as invoicing.

. Trained and supervised junior staff and delegated work as required.

. Performed other job related duties as assigned.

Secretary, Horizon Dimensions Counseling Center (Riyadh, Saudi Arabia)

07/2007 - 09/2007

. Screened calls and greeted visitors.

. Used a variety of software packages, such as Microsoft Word, Outlook,

PowerPoint, Excel, Access, etc., to produce correspondence and documents

and maintain presentations, records, spreadsheets and databases.

Seminars/Training

Basic Life Support for Health Care Providers (BLS)

06/2013

Child Maltreatment Prevention

01/2013

Business Writing Essentials

01/2012

Legal protection for children in the Saudi regime to combat trafficking in

human beings 06/2011

Secretary Skills Course

12/2009

The 2nd National Expert Meetings on Domestic Violence

05/2009

The 3rd Arab-ISPCAN Regional Conference on Child Protection

03/2009

Low Intermediate English Language Course

10-12/2008

Professional Affiliations

Supervisory Board for the Saudi Child Helpline, Member

09/2008 - 09/2013

Executive Board for National Family Safety Program, Member

03/2009 - 09/2013

Aman Youth Committee, Member

04/2011 - 09/2013

Education

Bachelor of Arts in Psychology, University of Jordan, Amman, Jordan

2003-2007

(69) Hours of Training at Jordan Mental Health Hospital

2007

(30) Hours of "International Computer Driving License ICDL", University of

Jordan 06/2007

(50) Hours of "Preparation Course for TOEFL", University of Jordan

07-08/2006

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