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Project Technical Support

Location:
Livonia, MI
Posted:
May 20, 2015

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Resume:

SCOTT MOORE

**** ******, *******, ** *****

678-***-****

acpsa9@r.postjobfree.com

Experience

Stay at Home Dad 2010 - Present

Voluntarily left the work force to enable my wife to pursue career advancement

in a new geography

Technical Analyst - SAP Basis Team 2008 - 2009

Accenture on Assignment at The Dow Chemical Company

Responsible for building new SAP systems and supporting existing systems in

Dow's large enterprise SAP landscape.

Coordinator for semi-weekly maintenance window activities.

Managed implementation of quarterly process for security patches on 200+ MS

Windows Servers (Sandbox through Production).

Lead analyst on project to implement Single Sign-On in SAP Portal with client

certificates.

Developed VB scripts in Excel to automate many routine tasks in SAP system

administration.

Worked directly with client users to troubleshoot and analyze system issues,

and test new solutions.

Wrote numerous technical documents for implementation and troubleshooting.

Electronic Technician 2001- 2006

The Kroger Company of Michigan [2003: Transitioned to] Rich Certified Services

Provided comprehensive technical support to 26 Kroger stores.

Managed small warehouse of electronic parts maintaining an accurate inventory

and turn over.

Managed projects for installing technology equipment in new stores and store

remodels.

Installed and maintained PCs, networks (wired and wireless), printers (laser,

dot matrix, and ink jet), Radiant Fuel Systems, IBM 4690 Point-of-Sale

systems, Hobart retail scales, POS Scanner/Scales, and U-Scan checkout

systems.

Selected receive specialized training and create troubleshooting guides to use

when repairing fuel stations.

Provided remote user support via the Help Desk when needed.

Education

Saginaw Valley State University GPA 3.88 May 2008

Double Major: B.S., Computer Science; B.S., Mathematics

Relevant Courses

Object Oriented Software Engineering I and II, Computer Graphics, Algorithms

and Complexity, Web Application Development, Windows Programming, Programming

Language and Compiler Construction, Operating Systems

Group project participation

Developed web based Sports Statistics tracking software using Java, PHP, and

MySQL.

Developed keyboard driver software as part of a student built OS project using

C and Assembly.

Participated in ACM interdisciplinary project developing a 3D game engine

using Visual C++.

Individual projects

Implemented an experimental Compressed Skiplist Octree data structure.

Developed a 3D engine in OpenGL for visualization of Compressed Skiplist

Octree.

Affiliations -- Member of the Alpha Chi Honor Society

Certifications -- CompTIA A+



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