TERESA CHARLES

acps5n@r.postjobfree.com Parker, CO 720-***-****

HUMAN RESOURCES DIRECTOR CLIENT

SERVICES DIRECTOR

Core Competencies

Proven results in leading teams in delivery of customer-focused

and productive HR services and key account management. Strategic HR Business Operations

Business Process Improvement

Expertise in developing and delivering customized HR

strategies and solutions for multiple companies with up to Change Management

700 employees each, training and development, recruiting, Relationship Driven

employee relations, and benefits administration.

Training & Leadership Development/Talent

Accomplished, engaging presenter and trainer in classroom,

Acquisition

on camera, and webinar environments. Corporate / Field Liaison

Resourceful, innovative business consultant, guiding

Employee Relations

enterprise coordination to meet complex client requirements Policies

to drive client retention and satisfaction.

Public Relations

Broad knowledge of operations across multiple industries, Benefits Administration

proven ability to deliver a diversity of project deliverables.

EXPERIENCE

DIVERSIFIED HUMAN RESOURCES – Multi state full service HR PEO

Customer Service/ HR Director

2010 -current

Responsible for managing client satisfaction and retention in both PEO and ASO

service models for 60 multi state client companies.

Established strategic goals and objectives to align company and team services with client needs through an

understanding of business plans and business operations from an owner’s perspective.

Supported client base working with C levels, key contacts and employee base with HR

assessments, strategy, employee relations, investigations and all HR related matters.

ADMINISTAFF/INSPERITY – $1.25 billion national PEO / full service human resources provider Denver, CO

2003 – 2010

Team Manager

Orchestrated WOW! service delivery in support of 38 accounts: emerging and middle market clients. Ensured

attentive, seamless service delivery with up to 2700 worksite employees representing revenues of $12.4 million

in the U.S. and Canada.

Mentored a Service Operations team of 5; developed two team members for promotion to Mid-Market team

members for sustained individual and team performance.

Led continuous, systematic, sustainable process improvement initiatives within the department and as a

member of strategic business improvement committees.

Interviewed, selected, and trained all corporate employees in multiple functional positions.

Established strategic goals and objectives to align company and team services with client needs through an

understanding of business plans and business operations from an owner’s perspective.

Recognized for 2009 Client Retention Rate of 90%, and Client Satisfaction rate of 95.4%

Served as national spokesperson for Administaff, conducting radio interviews and working with KGB

Texas Marketing to develop articles for publication in the Denver Business Journal.

Embraced corporate values of community outreach, earning Presidential recognition for volunteer service in

Douglas County Schools - 4 years consecutively.

TERESA CHARLES

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T-NETIX, INC., Telecommunications firm with 465 employees in 25 states, Denver, CO 2000 – 2003

Human Resources Specialist Employee Relations

Recruited by former manager to support strategic HR initiatives while serving as corporate liaison to employees

in 25 states on employee relations, HR and benefits administration matters.

Successfully completed a major HRIS conversion. Instrumental in change management and business

process implementation through several company reorganizations.

Ensured compliance to all federal employment regulations required of government contractors.

Leveraged knowledge of COBRA and Affirmative Action, STD/LTD, Workman's compensation, AD&D,

EEO and ADA. Successfully resolved EEOC clai ms, investigations, and mediations.

Recruited nationwide, created new hire orientation, employee and manager handbooks.

CDI TODAY'S OFFICE STAFFING a leading provider of technical staffing solutions, Denver, CO 1999 – 2000

Assistant Operations Manager Recruiter

Recruited, trained and placed direct hire and temporary personnel.

Conducted skills assessment and explained benefits. Prepared payroll and monitored P & L's.

Earned CDI Chairman’s Award for outstanding achievement.

Additional Background

DILLARDS DEPARTMENT STORE, Denver, CO (4 years)

Area Sales Manager

Managed sales volume of $14 million. Hired and developed staff up to 75.

Successfully managed retail sales objectives for ready-to-wear and cosmetics departments.

Successfully opened 2 new markets, and was promoted to largest new store in company

Earned “Area Sales Manager-of-the-month” on four occasions.

THE BANKER'S NOTE – WOMEN’S APPAREL CHAIN, Dallas, TX (3 years)

District Manager

Recruited by VP to provide operational leadership with P&L accountability for 16 stores in 4 states with

150 employees and total revenues of $7.2 million.

Recruited by former manager at Paul Harris Stores.

Achieved all performance metrics and earned Top District Manager award.

PAUL HARRIS STORES, Dallas, TX (8 years)

Stores Operations Coordinator Reported to VP, Corporate Liaison to 340 stores

Certified Training Manager Multi-Store Manager Store Opening Manager

EDUCATION TRAINING AFFILIATIONS

Bachelor of Science, Management & Leadership, KENNEDY WESTERN UNIVERSITY, WY

Associate of Science, PR & Fashion Merchandising, PATRICIA STEVENS COLLEGE, Omaha, NE

Professional Development and Training: HIPAA, EEO, GoTo Meeting, HRP, OneVoice (Siebel system),

Employee Relations, Dynamics of Leadership, Setting Performance Expectations, Writing, Rating and

Delivering Performance Appraisals, Timesheet and Management Scenarios, Servant Leadership, Hiring &

Orienting New Employees, Leading Change, Preventing Workplace Harassment CA and non CA versions

TERESA CHARLES

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Challenges of the 21st Century, Communication Skills for Leadership, Service Stars and Service Teams,

Leading High Performance Teams, Discovering Individual Styles of Communication (DISC), Preventing

Discrimination and Harassment, Navigating Employee Relations, Parker Team Survey, Workplace Violence

Prevention, Integrity Selling.

SOCIETY OF HUMAN RESOURCES MANAGEMENT (SHRM)

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