NAME ● Email ● (123-***-**** ● Page *

TRESA HARDY

• Jacksonville, FL 32210 • acps4a@r.postjobfree.com •

**** ****** **. ******** ** Apt. 63

910-***-****

Experienced and service oriented professional with excellent communication, supervisory, and

computer skills seeking a full-time position in the human services industry

EXPERIENCE

ECOMMERCE FULFILLMENT MAY 17, 2014 –GOODWILL

OF NORTH FLORIDA

• PULL, PACK AND SHIP MERCHANDISE PURCHASED ON SHOPGOODWILL.COM

• PULL SOLD ITEMS FOR FULLFILLMENT

• SCAN BOOKS TO BE SOLD ON AMAZON, ALIBRIS AND HALF.COM

• PROVIDE CUSTOMER INFORMATION FOR ECOMMERCE CSR

SUPERVISOR - MEALS ON WHEELS November 2006 – April 2013

NEW HANOVER COUNTY SENIOR RESOURCE CENTER Wilmington, NC

• Supervised and coordinated daily activities for the preparation and delivery of Meals on Wheels for

over 300 homebound seniors in New Hanover County

• Performed all duties related to the daily supervision of volunteers and the preparation and

distribution of food for patients, staff, and visitors

• Maintained and enforced regulations, policies, and procedures to ensure sanitation, health

regulations, and state Elderly Nutrition Standards were met

• Ensured services were in accordance with established quality and customer service standards

• Maintained and monitored the accuracy of client files for documentation compliance and grant audits

• Assisted the Activities Manager in creating programs to educate clients on nutrition and exercise

• Served as a liaison to clinical staff, volunteers, clients, and social workers regarding nutrition and

wellness activities

• Collaborated with educators at local high schools to provide on the job training for students with

behavioral and mental disabilities

INCOME TAX PREPARER November 2006 – March

2007

JACKSON HEWETT INCOME TAX PREPARATION Wilmington, NC

• Conducted tax data interviews to secure client information for State and Federal tax returns

• Prepared and filed annual State and Federal Income taxes for clients

• Answered phones, routed calls to the appropriate person, and scheduled client appointments

CASHIER/RETURNS ASSOCIATE May 2002 – September 2004

HOME DEPOT Wilmington, NC

NAME ● Email ● (123-***-**** ● Page 2

• Utilized cash handling policies and procedures to process customer sales transactions

• Assisted receiving manager by unloading checking in received merchandise to verify order accuracy

• Helped customers locate merchandise and finalize purchases and processed customer returns and

exchanges, pulled special orders, and assisted in all aspects of customer service

CERTIFICATIONS

EDUCATION AND

BACHELOR OF ARTS - PSYCHOLOGY May 2013 - Present

Argosy University Phoenix, Arizona

GPA - 4.0 ● Minor in Business Management ● President’s List

SERVESAFE CERTIFICATION April 2012

Cape Fear Community College Wilmington, NC

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