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Customer Service Manager

Location:
Houston, TX
Salary:
Neg
Posted:
May 28, 2015

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Resume:

charles botkin

acps0a@r.postjobfree.com

*****, **** *********, *******, ***** 77084

281-***-****

PERSONAL STATEMENT

I am seeking an opportunity to maximize my potential within a forward

thinking and a progressive organization, and to exploit my present skills

and continually develop new ones.

SKILLS PROFILE AND ACHIEVEMENTS

With communication, time-management and problem-solving skills, I have been

able to establish a firm standing in the industry.

. Bring a team together with resourcefulness and leadership spirit.

. Strong interpersonal skills aid in client-company relationships

especially customer services.

. Initiate, coordinate and monitor timelines and deadlines.

. Well versed with Occupational Safety and Health Administration (OSHA)

guidelines and applications.

. Proactive in nature thriving on constant idea generation and adapting

to changing work environments.

. Proficiency in MS Office with extensive use of Spreadsheets.

EMPLOYMENT OVERVIEW

Downhole Technology, Houston, Texas January 2015 - March 2015

Working as a CNC Machinist

During my tenure I was able to:

- Operate Ganesh & Kia CNC turning centers to produce parts to print.

National Oilwell Varco, Houston, Texas 2009 - 2014

Worked as a Shift Lead

During my tenure I was able to:

- Manage employee production and bridge the concerned departments as the

Liaison.

- Prioritize & schedule jobs to ensure on time delivery

- Supervise the team members, train and certify for various machinery.

- Ensure OSHA guidelines are being followed

- Create and review JHA's for operations and processes

- Prepare daily production reports for management.

- Provide training to operators of Weingartner 5-axis screw machine for

milling rotors.

- Provide training to operators of Weingartner rotor polishing machine,

- Report equipment down time to management and schedule equipment

repairs using AIMS tracking system.

National Oilwell Varco, Houston, Texas 2006 - 2009

Worked as a CNC Machinist

During my tenure I was able to:

- Operate Weingartner 5-axis milling machine to produce rotors.

- Operate Weingartner 4-axis peeling machine to produce rotors.

- Operate Weingartner rotor polishing machine, Bridgeport milling

machine and others.

- Operate Mitutoyo CMM for measuring rotors.

- Operate & program Warner & Swasey lathes.

- Operate Mazak Slant-50 & Powermaster lathes.

- Operate Mazak Quick-turn for milling & threading operations.

- Operate Mori Seiki SL series lathes.

- Operate Mazak-Mate tool room manual lathe.

Standard Parking, Houston, Texas 2003 - 2009

Worked as a Facility Manager

During my tenure I was able to:

- Work with property management to ensure tenant lease obligations are

observed.

- Work with maintenance regarding repairs of parking structure.

- Maintain ticket machines and entry, exit gates, and simultaneously log

and deposit monthly coupon revenues.

- Prepare and submit monthly report to the clients.

- Ensure OSHA guidelines for handicapped parkers are being followed.

- Ensure OSHA general guidelines are being followed.

Texas Model Trends, Houston, Texas 2000 - 2003

Worked as a Sales and Service Manager

During my tenure I was able to:

- Repair and service radio controlled cars, boats, airplanes, and

helicopters.

- Operate various hand and power tools.

- Correspond with suppliers for new products and subsequently arrange

the merchandise and set prices.

- Maintain inventory and order new stock; maintain log for repairs.

- Preform demonstrations of products and respond to queries.

Houston Transformer, Houston, Texas January 1998 -December 1998

Worked as a Machinist

During my tenure I was able to:

- Set up and operate manual lathe, Bridgeport manual mill, surface

grinder, drill press and bench grinder.

- Operate air and electric hand grinders and cutters.

- Use Micrometers and Calipers to check parts for accuracy.

Texas Nautical Repair, Houston, Texas 1987 - 1997

Worked as a Sales and Service Representative

During my tenure I was able to:

- Check and organize stock and recommended orders whilst making certain

the equipment at-hand is clean, safe and ready for usage.

- Perform customer service for specialty telescope line "Takahashi".

- Help create instruction manuals and then test new products for

telescope line "Takahashi".

- Talk with written & televised news services about astronomical events.

Diversified Management Inc., Houston, Texas 1987 - 1997

Worked as a Grounds Keeper JSC (NASA)

During my tenure I was able to:

- Cut and trim the grounds, hedges and trees.

- Carry out night watering and maintain the grounds throughout the day.

- Design, plant and maintain flower displays.

EDUCATION OVERVIEW

. San Jacinto Jr. College, Houston, Texas, 1987

. Ross Sterling High School, Houston, Texas High School Diploma, 1985

INTERESTS

Astronomy, Rock & Meteor Hunting, Radio Controlled Helicopters, Boats,

Cars, and Airplanes.

REFERENCES

References will be presented upon request.



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