SAMSHER CHAHAL

#**** -*** ****** ** ***** Dr.

Mississauga. 647-***-****

acpriv@r.postjobfree.com

PROFILE

Accomplished Customer Service & Administration Professional; keen to excel

in a dynamic organization to compliment comprehensive marketing, business

support, leadership, documentation, database maintenance, front line staff

training and communications expertise

Dynamic, performance-driven professional with outstanding credentials in

marketing, finance, business support and administration; known as a highly

productive professional with demonstrated ability to significantly optimize

processes, and improve operational efficiency. Multi-faceted business

expert who is adept at building relationships, gaining credibility and

developing strong ties with internal and external stakeholders; regarded as

an excellent time manager, yielding impressive results in accuracy across

all engagements. Seeking a rewarding and long term position in a

professional environment.

SKILLS

* Strategic thinker with extensive client-facing experience using

different forms of communication including, but not limited to, the

telephone, in-person and via e-mail

* Goal oriented & Excellent Multi-tasker with positive and respectful

outlook towards others.

* Well-versed in all aspects of marketing including marketing research,

planning and branding.

* Helped maintain sales rapport and interaction that grow sales, and

maximizes customer loyalty.

* Team Player who is detailed, goal and results oriented with

exceptional interpersonal, customer service, communication and follow-

through skills.

* Strong Leadership and creative Communication skills with ability to

learn new concepts and improve the existing ones.

* Proficient skills in Microsoft Office (Word, Excel, Power Point,

Outlook, CRM), Windows & Mac OS, Online & Social Media Applications.

EXPERIENCE

April 2014-October 2014

(contract) Trailer Wizards Mississauga, On

Operations and Licensing Coordinator (Contract)

. Maintaining/managing entire Ontario fleet's licensing permit database

electronically in addition to hard copies.

. Working with customers- internal & external- on any plating

requirements needing to be met by the Ministry of Transportation.

. Working with the Peel Regional Police on any missing, stolen or lost

units.

. Manage tasks and information through Microsoft CRM

. Monthly cost reports for licensing charges submitted to company's

Controller

. Website login/permissions administrator for Trailer Wizards' GPS

tracking system for entire organization's internal and external

customer base; in addition to being main point of contact for any

requests or troubleshooting.

. Ensuring GPS website is always up to date and accurate for customers

to be able to track their rented units in addition to personally

tracking units as requested.

. Maintaining inventory spreadsheets and monthly cost reports for all

branches in Canada submitted directly to the CFO

. Engaging with multiple departments to streamline any additional

requests.

July 2012-October 2013

TFI Food Equipment Brampton, On

Accounts Receivables/Credit Analyst

. Responsible for collections efforts on company's high profile

customers

. Initiating collection calls on items 30+ days past-due & identifying

delinquent accounts

. Dispute resolution: working with Service Manager and various

customers' head offices on Service disputes while maintaining positive

customer relationships.

. Creating aging reports for customers as required to bring items to

their attention

Standard daily reconciliation (Deductions, rate discrepancies,

misapplications, service negotiations)

. Assisting the Collections Supervisor in credit evaluation: Reviewing

customer credit report and customer payment history research to deem

credit worthiness

. Primary point of contact for order/service call releases

. Customer Master Account setup/modification primary point of contact

(through customer telephone requests or walk-ins, additionally by

internal requests)

Apr2012-Jun2012 (contract) Polaris

Transportation- Mississauga, On

Credit & Collections Specialist (contract)

. Responsible for 50% of the organization's receivables

. Initiating collection calls on items 30+ days past-due & identifying

delinquent accounts

. Identifying reasons for delinquency for future prevention

. Creating aging reports for customers as required to bring items to

their attention

Standard daily reconciliation (Deductions, rate discrepancies,

misapplications)

. Assisting in ongoing cleanup of previous year's outstanding

receivables including investigation of misapplications and identifying

reasons for deductions.

. Assisting the Credit Manager in credit evaluation and customer payment

history research to deem credit worthiness

Mar2011-Nov2011

(contract) GE Capital- Mississauga, On

Credit & Collections Specialist (contract)- Working Capital Solutions-

Electrical Distribution.

. Ensuring timely payment of monthly invoices for a high dollar

portfolio of customers through courteous, professional and ethical

business practice.

. Account reconciliation on aged items, disputed invoices, and

unidentified deductions.

. Identifying reasons for delinquency, engaging sales, finance, or cash

applications teams for resolution on unpaid items.

. Assisting in reconciliation/cleanup of aged, unapplied cash and

unresolved deductions for entire Electrical Distribution portfolio.

. Weekly cash calls with Credit Manager & VP of Finance on high dollar

items.

Jan2010-Aug2010

D&A Collection Corp. Mississauga, On

Collections Officer

. Out-bound/inbound 3rd party collections for Bell Mobility portfolio

. Respectful, non-intimidating collections practices with the goal of

arranging payments in full rather than payment plans.

. Sourcing for funds through various different resources

. Identifying reasons for delinquency in order to find permanent

solutions.

Nov2008-Jun2009

Wells Fargo Financial Mississauga, On

Collections Specialist (Contract)

. Out-bound/inbound collections specialist in 30-90 day delinquency

status on unsecured loan accounts.

. Creating payment arrangements in order to bring accounts up to date.

. Establishing reasons for delinquency and utilizing problem solving

techniques in order to ensure that future delinquency in accounts do

not happen.

. Working towards and achieving monthly collections targets as well as

other company efficiency targets.

Feb-Sept 2008

Metropolitan Credit Adjusters Mississauga, On

Collections Agent (Contract)

. Out-bound/inbound 3rd party collections for Rogers Wireless portfolio

. Respectful, non-intimidating collections practices with the goal of

arranging payments in full rather than payment plans.

. Sourcing for funds through various different resources

. Developed a report on outstanding and aged accounts and submitted to

Senior Manager for collection.

. Achieved 100 % reviews while attending to customers in professional

and courteous manner.

ACADEMIC CREDENTIALS

. 2005-2006: Humber College Toronto, Ontario.

. 2013-Ongoing: Sheridan College Business Marketing Program (part-time,

evenings)

References Available upon

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