SHANNON M. TRACY

**** *. ****** **. ****, AZ **215

480-***-**** (m)

acpret@r.postjobfree.com 480-***-****

(h)

INFORMATION TECHNOLOGY

Delivering IT Visions for the Enterprise

PROFILE

Highly experienced Director/Program Manager with a record of developing and

supporting successful projects and solutions incorporating a diverse range

of applications, environments and technologies. Talented, results-driven

and versatile leader, with a record of success in programs/projects

requiring an in-depth knowledge and solid experience working with complex

cross-platforms, in both installation, implementation and integration, as

well as SDLC with administration in local and remote environments.

Recognized as an excellent resource to improve organizational effectiveness

and efficiency through a personal contribution to align the business

processes and infrastructure. Able to realize cost savings, accelerate

performance, and create a competitive advantage for the organization

through aligning business and technical expectations.

. Adept at quickly and successfully responding to ever changing

environments and situations, able to achieve goals within critical

project deadlines and leverage an eye for detail to ensure the quality

and accuracy of projects. Able to work with, mentor and manage cross-

functional, multi-geographical teams.

. A builder of high performance business teams and a natural Team Leader

and Collaborator who thrives in environments requiring a high level

strategist and a big picture thinker, capable of successfully working

independently or as part of a team in high pressure, delivery oriented

environments.

CORE COMPETENCIES

Program Management . Strategic Planning . Budget Development . Process

Improvement/Management

. Change Management Strategies . Team Leadership . Performance Optimization

. Cross-Functional Collaboration . Infrastructure Development . Proposal

Management . Cost Control . Governance Manager

Systems Integration . Gap Analysis . Internal/External Relationships . Six

Sigma

. SDLs/Methodologies ITIL . Regulatory Standards and Compliance

EXPERIENCE

Wipro Inc International

2014 - Current

Director/Program Manager

Lead project management team dedicated to data center migrations and IT

infrastructure enhancements. Focused on establishing and driving project

management, portfolio management, resource management and project tracking

and oversight across all projects and programs. Manage Portfolio account

relationships and develop new opportunities with the Client and maintain

current Customer Satisfaction.

. Guide cross-functional teams through implementation and support of

leading-edge technology and process solutions to deliver business

results.

. Design standard delivery process and artifacts to improve project

delivery including information flow, problem solving, process

improvements, reporting and direct management of Project Teams.

. Expert presenter, negotiator, and team builder able to forge solid

relationships with partners and champion new technologies.

Pomeroy Inc. Hebron, KY

2013 - 2013

Pomeroy Inc. /Blue Point Data Center SR. Project Manager, Hebron, KY

May 2013 - July 2013

Manage Hosted Data Center Migration Consolidation from Blue Point into

Pomeroy Inc. Responsible for conceptualizing, designing and prioritizing

the migration of 150 servers from a newly acquired company and

consolidation with the central Data Center of Pomeroy. Designs and

processes, information flow, problem solving, process improvements,

reporting and direct management of Migration Teams across four companies.

Vendor relationships and Bidding/Cost analysis.

. Manage other Project managers across cross functional teams, both within

and without Pomeroy

. Develop and maintain Project Plan/schedules and task, milestone and

reporting structure.

. Manage and develop the Pre-Migration staging tasks and Post-Migration set

up tasks.

. Coordinating all shipping and receiving.

TEK Systems/Contract Services Phoenix, AZ

2012 - 2013

Charles Schwab

TIS Senior Technical Project Manager Chandler, AZ

Sept. 2012 - Sept 2013

Project Manager in the TIS Currency efforts at Charles Schwab. Manage

multiple concurrent Currency projects migrating Red Hat, Windows and Oracle

servers and Data bases off of their current unsupported environments onto

new version of their environments .

. Manage Application teams and TIS technical teams across cross functional

teams during the course of the Projects by manager.

. Develop and maintain Project Plan/schedules and task, milestone and

reporting structure.

. Manage and develop the Pre-Migration staging tasks and Post-Migration set

up tasks.

. Manager GOLIVE process as well as GODEV and GODEAD.

. Environments include DEV, QA, Pre-PROD, PROD and DR.

. Insure QA and UAT Testing are developed and delivered.

. Ensure that all projects adhere to the TIS Project Management Governance

. Managed concurrent projects to delivery.

Pomeroy Inc. Hebron, KY

2011 - 2012

Pomeroy Inc. Data Center Project Manager Hebron, KY

Nov. 2011 - July 2012

Manage Hosted Data Center Migration. Responsible for conceptualizing,

designing and prioritizing the migration of 1004 servers from the old

provider to a new provider in another state. Designs and processes,

information flow, problem solving, process improvements, reporting and

direct management of Migration Teams across three companies.

. Manage other Project managers across cross functional teams, both within

and without Pomeroy

. Develop and maintain Project Plan/schedules and task, milestone and

reporting structure.

. Manage and develop the Pre-Migration staging tasks and Post-Migration set

up tasks.

. Coordinating all shipping and receiving.

Humana Inc. Program Manager Louisville, KY

June 2011 - Nov 2011

Managed Development resources locally and offshore across multiple

concurrent projects and the application development and integration into

Humana and Humana Vitality. Responsible for conceptualizing, designing and

prioritizing new integration application designs and processes, information

flow, problem solving, process improvements, reporting and direct

management of Development Teams.

. Managed other Project managers across cross functional teams, both within

Humana and partners with co-integration.

. Mentored/trained project managers to be successful in their roles.

. Managed concurrent projects to delivery.

General Electric Aviation Cincinnati, OH

2008 - 2010

Program Manager

Manage Development resources locally and offshore across multiple

concurrent projects and the application integration into GE IdM(Identity

Manager). Responsible for conceptualizing, designing and prioritizing new

integration application designs and processes, information flow, problem

solving, process improvements, reporting and direct management of

Development Teams. Act as principal GE-Aviation Integrity Concern

Investigator and SOX Compliance and Governance Manager.

. Developed Weekly Reconciliation process for all resources (applications

and Domains) within GE Aviation IdM for compliance tracking and

leadership review.

. Refined and developed Product Push Process/Scorecards for seamless and

timely push into production.

. Developed GE centered training content for Sun IdM.

The Tracy Group - IT Consulting Services Phoenix, AZ

2003 - 2008

President/CEO

Counseled clients at C level management, developed technology and

management strategies, analyzed and resolved complex business problems,

articulated impact of potential solutions, how to attain vision, goals, and

business needs by driving the development of Technology across their

Enterprise. Designed and managed large server migration, message

development, desktop migration and standardization projects across National

and Global Companies.

. Redefined IT from a Cost Center to a Value Center, aligning technology

closer to business expectations in order to effectively lower operating

costs.

. Educated business units and managers on state of the art IT functions and

technologies to improve efficiencies and expanded communication between

IT and business leadership.

Siemens Business Services Phoenix, AZ

2001 - 2003

West Region Solutions Director of Consulting Services

Directed Western Region IT Consulting Practices, responsible for attaining

$34,000,000 P&L goal. Oversaw project staffing, recruiting, hiring, revenue

forecasting, proposal generation, negotiation and sales of large-scale,

comprehensive, professional IT services, and management resources to C

level clientele, nationwide and globally.

. Developed comprehensive technology strategies for clients and assisted

them in managing those strategies in order to maximize use of advanced

technology and gain a better ROI.

. Designed, developed and directed nation-wide upgrade of desktops and

servers at more than 100 Washington Mutual locations, effecting 60,000

work stations.

Microsoft Corporation Detroit, MI, Cincinnati, OH

1999 - 2001

Managing Consultant (Local Senior Manager of Consulting Services)

Responsible for Counseling C level management clientele to understand their

vision, goals and business needs. Facilitated effective communication

between Microsoft technology groups, senior technologists and management.

Oversaw project staffing, performance and reviews, revenue forecasting,

proposal generation and sales of professional services and practice

management to Dow Chemical, Dow Corning, Mead, Ashland, Convergys, and

Kmart.

Analyzed business opportunities, developed effective marketing and sales

strategies to maximize staff performance.

. Conducted in-depth analysis of Dow Worldwide SMS Network and provided

comprehensive Microsoft systems upgrade to prevent catastrophic

operational failure.

ENTEX Mason, OH

1998 - 1999

Central Region Director/Services Practice Manager

Managed Microsoft, Novell, and thin client practice resources and

departments, established long-term strategies for the Practice/Region,

provided pre-sales qualification and project scope defining sessions,

effectively allocated and redirected numerous resources to meet or exceed

project load base capacity.

. Coordinated work projects for consulting resources, attaining goals of

85% total resource billable time and a 400% increase in revenue.

EDUCATION

UNIVERSITY OF NORTH DAKOTA LARAMIE COMMUNITY COLLEGE COLLEGE OF

THE AIR FORCE

Degree in Electronics Covey Leadership Training Lean Six Sigma

COMPUTER SKILLS

Visio 2007, Microsoft Office 2010, Windows OS's, Networking Connectivity,

Visual Basic, Adobe Master, Suite CS3, Remedy, Clarity, FrontPage, Folio

Views

Managing Developers on Microsoft .Net Enterprise Servers, Sun IdM, SQL,

HTML, JAVA

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