D ELORES D. CRAIGHEAD

*** **** ***** **** ***** PA 15235

412-***-****

acprd4@r.postjobfree.com

OBJECTIVE

To obtain a challenging and rewarding position that will enable me to utilize and expand

my skills while aiding in company growth and development

EXPERIENCE

Tops Services,

D ynamics/ September 2014 to April 2015

Production

• Work on Assembly Line.

• Meeting all deadline.

• Perform Quality Checks on Credit Cards using two computer.

• Perform Quality Checks on battery.

• U ploaded codes on New Cards

• P utting Label on correctly.

Learn how to use Hotbar.

• U sing L ight Peu Machine.

• U sing Pressing Machine and cleaning Shields.

ISL Lender Service Information / September 2011 to August 2013

Escrow Closing Specialist

• Worked with Dao computer

• U sed Wells Fargo Website, Closing Net

• M ade Ipac and revision on refinance, and mortgages

• Requested Finals and responding to e-mail

• M ade folder for all new Ipac, 100 daily, in a fast pace

• Sent the correct revise Ipac to co-worker folder in a t imely matter

• Requested final document form, from the Wells Fargo team

• Modified and correcting final contract for notary

• P laced Payoff (PO) and Insurance (HOI) in files full escrow folder

• E nd of Month Closing in a fast pace

• D ata in code and diagnostic for payment using PDM system

• C reated spreadsheet for internal disease

• Received award for data-entry 23,000 codes during the spring cycle

• Dedicated to the Risk Adjustment project

• A dministrative Assistant back up

CROWN SERVICES, Monroeville PA 15235

National Real Estate-NREIS / April 2011 to July 2011

Client Relations Department

• Performed Date Ent ry into Northeastern L LC inventory data base

• D ata entry General Loan’s number, PC information and QC information

• K ept t rack and count of boxes and files using Excel

• E mail using M icrosoft Outlook to supervisor report of daily productively

• E mail to Indiana to seek clarification on files

• Accurate and efficient in a t imely manner

• Completed with a team, 570,000,000 files in 3months

MEDICAL MANAGEMENT, SOUCE ONE, Pittsburgh Pa

L abcorp Department / August 2010 to November 2010

• D ata Ent ry Medical Codes for testing using number key pad

• D ata Ent ry Patient and Provider information using alphabet

• D ata Ent ry accurate and in a timely manner

• Fast pace, team work for all testing to be out on same day

• P repared boxes for special delivery

MEDIX STAFFING SOTUTIONS I NC., PITTSBURGH, PA 15235

Pharmacy Department / March 2010 - August 2010

• D ata Ent ry, putting in large order for prescription

• U sed multi-screen applications

• Met Quota

• A ttention detail to ensure that patient is receiving order in a timely matter.

• H ave knowledge of government and patient assistant programs.

• U sed skills in Excel, Word and Outlook

• Login on sheet in excel for productively

• Quality checks, on varies scripts

• U sed printer to receive scripts from outlook

• T r iage Prescriptions

CAREERNET.COM-COMPANY, ORLANDO FL

Data Ent ry Media - March, 2010

• C reated multiple accounts for Job Posting

• U sing application M icrosoft Excel for spreadsheet

• Responding to Email to job seekers

• P ut data entry into Computer for job seekers

• K eep t rack of all Email in file system

• A ttend Conferences calls daily

UPMC HEALTH PLAN, I NSURANCE DIV ISON, PITTSBURGH, PA 15232

Clerk I I I, Medical Management department (Job Promotion 1996-2009)

Data-Ent ry specialist

• H ierarchical Condition Category (HCC)

• Worked with 70 disease groups

Data-Ent ry specialist

• Received award for data-entry 23,000 codes during the spring cycle

• Dedicated to the Risk Adjustment project

• A dministrative Assistant back up

HAS SPECIAL IST, Medical Management department (2004-2005)

• Call member for survey, for important health information, making sure i t went to the

correct professional for follow up

• Work to make quota for monthly reports

• Work with accurately and speed

• Work with Care net system

Claim Department (2003-2004)

• C laim Clerk

• C reated spreadsheet to t rack claims using Excel

• C reated spreadsheet for Auditing claims

• C reated spreadsheet for Calculation of claims

Special Projects (2002-2003)

• P HC claims pricing on internet

• Look up claim in using application MC-400 verifying if claim is par or non-par

• U tilizing my computer skills in access by login provider issue

D istribution Service Center, Coordinator (Job Promotion 2000 - 2002)

• P rocess and prepare checks, interest letters, and payment explanations to health

care providers for proper payment assurance

• Perform qualify checks

• P repare weekly checks report using M icrosoft Excel

• Oversee existing checks run report for errors

• Login returns and refund checks into departmental log for

• assurance

• H andle phone inquiries

• P rocess company JD cards

• P repare benefit explanations to members for payment of service.

• H andle welcome and enrollment ki ts for new employees along with

• special projects as needed.

• P roficient in M icrosoft Word, Excel, and Power Point.

M ail Room, Head Assistant (Job Promotion 1998 - 2000)

• Sorted and delivered mail

• H andled phone inquiries

• P repared UPMC Claims and Best Claims for payment

• O rdered departmental office supplies and stationary

• Performed secretarial functions, (i.e. typing, filing, and duplicating mail and fax)

• Consistently exceeded departmental expectations

Information Services, Receptionist (1997 - 1998)

• H andled phone inquiries

• P repared mail correspondence

• Received all mail deliveries and preformed all mail distribution

• P repared and distributed biweekly checks for company employees

• P reformed general office duties

Presbyterian Medical Staff, Temporary Services, (1997-1997)

• Medical Staff, Equifax, Scanning Applications.

• General office duties

EDUCATION

Sawyer School of Business, Pittsburgh, PA 15222

Associate Degree: Communications System Management (1996)

U PMC Temporary Services, Pittsburgh, PA 15232

Internship: Human Resources.

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