Marcell Hardon

***** **** **

Detroit, Michigan 48205

Phone: 248-***-****

Cell: 248-***-****

E-Mail: acpr4n@r.postjobfree.com

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possesses a clean driving record and automobile insurance. Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Service-oriented Housekeeper experienced in hotel room detailing and upkeep. Well-trained in asbestos and bloodborne pathogens.

Skills

Trusted key holder

Quick learner

Creative problem solver

Multi-line phone talent

Medical terminology knowledge

Local/state health laws knowledge

Detail-oriented

Conscientious

Building maintenance

Results-oriented

Problem solving

Takes direction well

Work History

October 2014 to April 2015

Allegra Direct Rochester Hills, MI

customer service representative

Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Provided an elevated customer experience to generate a loyal clientèle.

Developed reputation as an efficient service provider with high levels of accuracy.

Processed [number] daily invoices and billed renewed invoices to clients.

Directed calls to appropriate individuals and departments.

Asked open-ended questions to assess customer needs.

Set up and explained new membership contracts.

February 2012 to April 2014

Workforce Network Canton, MI

Housekeeping

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Polished glass surfaces and windows.

Washed, cleaned and disinfected water coolers.

Dusted picture frames and wall hangings with a cloth.

Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area.

Accepted accountability for all assigned building keys, master keys and access cards.

Changed bed linens and collected soiled linens for cleaning.

Disinfected and mopped bathrooms to keep them sanitary and clean.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Swept and washed all hard surface floors.

Transported cleaning products and equipment to and from the utility rooms.

Education

2007 Edwin Denby High school East Detroit, MI

High School Diploma

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