JENNY SMITH

** ******** **** ● Toronto, ON M*G *V6

C: 647-***-**** ● H: 416-***-**** ● acpr4e@r.postjobfree.com

PROFILE

An enthusiastic and adaptable IT Professional with over 20 years’ experience identifying and implementing

change. Proven expertise in strategic and tactical planning. Recognized as an organized and creative

leader who can close the gap between the business stakeholders and IT. Ability to facilitate process and

technology solutions that increase efficiency and effectiveness. A logical and analytical team player with

demonstrative collaborative communication skills.

PROFESSIONAL EXPERIENCE

SHAWCOR – Contract Position 2012 – 2015

SharePoint Program Manager

Initiated and managed the global implementation of SharePoint and established a governance plan to

support the continued growth of the platform and to ensure the activities of the program aligned with the

business needs.

Assumed role of Project Manager on multiple concurrent projects while managing the overall program

portfolio which included Corporate Intranet, Collaboration, Extranet, Business Solutions and Reporting.

Responsible for building and managing a team of internal and external resources and vendor

relationships that supported the end-to-end delivery of key programs and projects.

Lead the migration of content databases and global business solutions from IBM Notes to SharePoint;

Reduced Notes footprint significantly through the movement of e-mail to 0365, content migration and

global application consolidation.

Worked closely with Global IT Managers to manage the network, help desk and administration of user

access through Active Directory and coordinated activities and resolved issues that spanned areas of

responsibility.

Evaluated SharePoint 2013 cloud and on premise hosting options to create a plan for migration from

SharePoint 2010 to a Hybrid SharePoint environment and initiated movement of some workloads from

SharePoint 2010 to Office365.

Created a plan for the global rollout of OneDrive for Business and coordinated global training efforts for

0365 training to educate end users on the productivity benefits of the 0365 toolset.

Represented Information Technology as a member of the Knowledge Management core team

responsible for the development of a strategy to align with the innovation targets of the business. Lead

investigation into technology options to compliment the people and process elements of KM, including

investigation into the benefits of social collaboration tools and a Yammer pilot to support the newly

formed Communities of Practice.

Collaborated with the Merger and Acquisition team to develop a plan to enable new employee access

to the corporate intranet and key business applications on day 1 of business.

Communicated program status and shared success stories at quarterly executive meetings, articles

published in corporate newsletters, and in IT quarterly and annual reports.

ONTARIO POWER AUTHORITY – Contract Position 2011 – 2012

Enterprise Content Management Program Manager

Collaborated with Business Leaders and Technology experts to define an ECM vision and identify and

prioritize SharePoint implementation activities based on business benefit and alignment with strategic

goals.

Worked with a SharePoint solutions vendor to manage and implement several business solutions

including a new Corporate Intranet, a Project Collaboration Site Service and a SharePoint composite

JENNY SMITH PAGE 2

solution to provide a secure collaborative document workspace and approval process for a major OPA

initiative.

Created a SharePoint Governance Plan which included the development of roles and responsibilities,

policies and necessary processes to deploy and sustain an effective ECM solution.

Led project initiation activities for an Enterprise Contract Lifecycle Management solution. Facilitated

information gathering workshops to define the current business process, identify impact areas and

develop the business case in support of a solution.

Worked with key stakeholders from the OPA Board of Directors to collect requirements and evaluate

and recommend a solution for an Electronic Board Binder. Successfully piloted an iPad solution which

was later adopted by all board members.

SUNCOR ENERGY 1991 – 2010

FUNCTIONAL LEAD MERGER INTEGRATION 2009 –

2010

Selected as a member of the Marketing and Distribution Merger Integration team utilizing extensive

business process and technology expertise. Collaborated and developed a strategic approach to

implement over $30 million in business synergies impacting the Marketing, Supply and Distribution

functions.

Planned a phased migration of sales processes to a single platform by successfully mitigating

operational risk to other integrated business functions. Led cross-functional Business Unit workshops

and identified, prioritized and resolved integration gaps.

Evaluated and designed end-state processes representing both the United States and Canadian

operations through ongoing collaboration with internal subject matter experts and external consultants.

Capitalized on opportunities to transform and improve within timing constraints and achieved milestone

completion of a unified process and SAP functional design.

SENIOR ANALYST RETAIL TECHNOLOGY 2007-

2009

Managed business critical technology and Vendor relationships to support 300 Retail Outlets. Portfolio

included Help Desk, Communications Network, Point of Sale and related Payment Interfaces, Loyalty and

Gift Cards, Back Office Systems and Head Office Integration.

Integrated business strategy support and industry credit card compliance requirements into a three to

five year Retail Technology Roadmap. Met long-term business objectives by conducting a thorough

analysis of existing and new technologies and delivering a plan that matched short-term and long-term

goals with specific technology solutions.

Directed corrective measures to tighten change management processes and initiated new

communication strategies. Reduced the overall cost of software delivery and incoming help desk calls

while improving both internal and external business relationships.

IT BUSINESS ADVISOR 1998 –

2007

Collaborated with business Directors and Managers to understand, analyze and initiate various projects

related to Marketing, Distribution and Corporate IT services. Enhanced existing or developed new

processes and technology solutions to meet the business need and provide solid cost-effective building

blocks to the future.

Applied combined business knowledge and technical expertise serving as the main point-of-contact for

the Retail Business Unit for a corporate process integration initiative and re-implementation of SAP.

Reduced technology and operational support costs, maximized the value of the ERP investment and

achieved overall business effectiveness.

Optimized and reduced Print and Telecom services estimated at $700K annually. Led the corporate

wide IT Cost Transparency project by working with IT Managers to develop and pilot a customer

awareness program and direct chargeback process.

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Partnered with external vendors and internal IT services to produce leading edge retail pricing

solutions. Improved Retail Fuel sales volumes and margins as a result of extending flexible and

auditable web solutions to a wireless device.

Conducted an ERP post-implementation review to steer improvement projects and document key

learning’s related to project execution. Identified and communicated critical areas for improvement by

facilitating information gathering sessions and performing root cause analysis of problem areas.

Manager Systems Supply and Distribution

1997-1998

Managed the implementation and support of information technology systems and services for Sales and

Supply while directing the work of IT staff.

Improved inventory management processes by designing and implementing real-time transactional

feeds to SAP. Delivered user friendly, effective solutions within budget and on schedule to eliminate

inventory reconciliation issues, reduce the month-end financial closure and provide timely and accurate

data for supply planning.

Addressed operational business need to automate delivery processes through partnering with end-

users. Lowered the distribution operational costs and improved return on assets and customer service

by implementing a delivery optimization tool in conjunction with the Software vendor.

Technical Lead/Project Manager 1995-1997

Selected by Business Leaders as Technical Representative for Retail on large process re-engineering

initiative and ERP implementation.

Shared in the development and successful implementation of the first SAP Downstream Oil and Gas

solution. Communicated the outcomes on behalf of Suncor at SAP conferences in Europe and the

United States. Managed functional design, development and implementation support for Retail master

data and transactional business processes.

Prior Senior Systems Analyst: Contract and Full-time

1984-1995

Suncor Energy, Trans Canada Pipelines, Insurance Bureau of Canada

TECHNICAL SKILLS

Microsoft Office Proficient: Outlook, Word, Excel, PowerPoint, Visio, Project, OneNote

Lync, Yammer

OneDrive for Business

Microsoft SharePoint 2010, 2013, Online

Mind Mapping Software

SAP: functional knowledge

PROFESSIONAL DEVELOPMENT & EDUCATION

Yammer Power User Certification

PMP Boot Camp

Suncor In-house Training: Accountability-Getting a Grip on Results, 7 Habits of Highly Effective People

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Schulich Executive Development Program: Facilitation Techniques for Project and Team Base

Environments

Dale Carnegie: High Impact Presentations

Computer Programming and Analysis Diploma, Seneca College

Programmer/Co-op Placement, Insurance Bureau of Canada

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