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Support Technical

Location:
Miami, FL
Posted:
May 20, 2015

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Resume:

Jos W. Julien RN BSN

Clinical Analyst/EMR TRAINER

acpr3c@r.postjobfree.com

SUMMARY

. A Registered Nurse and Clinical Analyst with over 12 years of

experience in the Healthcare Industry

. Three (3) years of experience building and supporting Meditech

(version 5.65, 5.66, 6.0) POM, PCS, CPOE,,Order Sets Build and MIS

Dictionary Build

. Extensive experience developing curriculum and in class training for

Meditech ORM Scheduler, CPOE, EDM, BMV, PCS,Dr. First, Health, Epic,

Mobilab

. Extensive experience supporting Meditech applications, including

CPOE, learning hospital workflows and processes, providing direct, one-

on-one training and support to Physicians, Nurses,

Contractors/Consultants, Executive Directors of Nursing Departments

and other hospital staff

. Solid understanding and abilities providing and communicating

technical customer support, logging issues for troubleshooting and

providing timely solutions

. Extensive clinical workflow knowledge and experience with a strong

ability in communicating impacts and solutions relating to Meditech

EMR applications business language

. Extensive experience supporting, training, and troubleshooting Cerner

Millenium suite. First net, Power note, Power chart,ClinDoc, CPOE,

Path net, Radnet,

. Extensive experience configuration, training Mckesson Paragon:

Security, Clinical care Station, Reference Masters, WSP, Emergency

Department Management, Registration.

TECHNICAL SUMMARY

Meditech:-5.65 POM, PCS, ORM scheduler, EDM

Meditech BMV, Dr First, Health Epix, Mobilab, TAR

Order Sets Build - Meditech

Meditech MIS, Dictionary Build

Cerner Millennium: First Net, iView -ClinDoc, CPOE

Cerner Power Note, Power Chart, Build ED Power Form

EPIC Ambulatory, ASAP, Inpatient

Microsoft Office Suite

Captivate, Visio, Web

Dragon Medical Dictation System (Version 10.1)

Mckesson Paragon 12.1.1 configuration of all modules

MAK anesthesia

EDUCATION

BSN - New York Institute of Technology

BA- Psychology Hofstra University

LICENSURE

RN License - New York # 554764

RN License - Florida # 9237016

PROFESSIONAL EXPERIENCE

Support Analyst

Lehigh Valley Medical System

February 2015

. Elbow to elbow support provided to providers during Epic Ambulatory Go-

live support included, but not limited to Provider documentation, set

up desktop with epic wrench process, telephone encounters, and chart

abstraction.

. Elbow to elbow support given with scheduling patients, Phone

encounters, changing patient status, and encounter management.

Senior Clinical Analyst

August 2014 ---present

Indian River Medical Center

. Design, test, and implement various solutions to improve Mckesson

Paragon functionality as to meet meaningful use

. Configuration of various Paragon modules including Clinical Care

Station, WSP, Registration, ED tracker boards.

. Responsible for maintaining Paragon security profiles

. Responsible for the build, upgrade and maintenance of Physdoc

templates

. Third tier support for any issues not resolved by help desk.

Clinical Analyst / Trainer May 2014 - July 2014

Regional Care Health Partners

. Clinical analyst/trainer working for headquarters to develop training

material for Meditech Magic 5.66 BMV

. Responsible for onsite teaching of Meditech Magic BMV to nursing and

pharmacy staff

. PHA dictionary cleanup

. Order set built for Labor and Delivery (Meditech Magic and client

server)

. Technical support and troubleshooting

Principle Trainer-Meditech 5.66 PCS Module April 2014 - May

2014

Mission Regional Medical Center, Texas

. Responsible to design curriculum for Meditech 5.66 PCS module

. Class room instruction provided for nursing, unit clerks, PT, OT, and

RT

. Instruction given on Patient Portal initiative to meet stage 2

Meaningful Use

. Instruction given to nursing staff about setting up care plans,

medication reconciliation and discharge routine using Ameritech 5.66

upgrade package

. Technical support and troubleshooting

. PDOC template design

. Order set build using Zink

. Identify clinical workflow issues through interaction with clinicians

and end users

Clinical Analyst March 2014 - April 2014

Oklahoma State Medical Center

. Clinical Analyst providing build, design, and testing for Meditech 6.0

migration to 6.07 on CPOE, PCM, PCS modules

. Identify clinical workflow issues through interaction with clinicians

and end users

. PDOC template design

. Built interventions, assessments, and care plans in PCS

. Technical support and troubleshooting

. In class training for new hires on PCS module

Analyst February 2014 - March

2014

CHS Hospital Systems

. Analyst and Curriculum Developer for Medication reconciliation rollout

for HMA /CHS hospitals using Pt Keeper application, Medhost, and AS400

. Developed training materials highlighting multi-application approach

required to reconcile medication

. Educational material for training admits process from Emergency

department to the floor using Medhost and Patient keeper.

. Responsible to help maintain system and application access parameters

. Provide technical support and troubleshooting

Meditech Analyst February 2014

Austin Medical Center (HCA)

. Meditech 5.66 Magic EDM upgrade

. Provided support to physician in ED using PDOC

. Support to physicians in ED using Discharge 123 software used in

conjunction with Meditech Magic for discharge documentation, discharge

instruction, and prescription writing

. Support given to nursing staff in ED

. Support given to Physicians in ED with CPOE

Meditech 5.66 Trainer July 2013 - January 2014

Covenant Health Systems

. Meditech 5.66 trainer for modules including PCS,POM,

ADMIN,REGISTRATION,PT,OT, PHA, EDM,BMV,TAR, ORM

. Curriculum design for Meditech 5.66 module for PT and OT

. Workflow Analysis for Rehab units (PT,OT)

. One on one as well as classroom training for healthcare providers

. Point of care testing for PCS module

. Provide support and training to ED, MED/SURG, NICU, PT, OT, ICU during

Go-Live phases

Kaleida Health Systems June 2013 - July 2013

Cerner Millennium CPOE Support/Consultant

. One on one support for Physicians entering Orders

. One on one support for Nursing with Power Chart Order Entry

. One on one support for Residents in using customizing Power Plans and

Order Sets

. Formatting single sign on access for providers

. Staffed command center, logged in issues troubleshooting

. Support provided to ED staff using First net

Cerner Millennium Analyst April 2013 - May 2013

Kaleida Health Women and Children's

. Cerner Millennium elbow to elbow application support for providers and

non -providers

. Support on NICU, MED/SURG and PCU Units

. Provide support in ED with First Net application

. Provide support for E-prescribe process

. Provide technical support and troubleshooting

Lead Trainer - Meditech 5.65 February 2013 -

March 2013

Hospital Sisters Health System at St. Anthony Hospital

. Workflow analysis and floor assignments to consulting team

. Elbow to elbow support for Physicians on Meditech 5.65 PCM, Order

Entry (CPOE), Admit, Transfer and Discharge Routines including

Medicine Reconciliation

. Provided support to nursing staff on PCS modules on Transfer and

Discharge Routines including Medicine Reconciliation

. Provided in class training to Providers and Nurses on OE, Medication

Reconciliation, Transfer Process, and Discharge Routine

Contract Floor Registered Nurse January 2013

Heart of Florida Regional

. Contract Floor RN on PCU and Medical and Surgical units

. Charge nurse

. Super User Patient Seeker Application

Meditech Activation Analyst - Meditech 6.0 December 2012

Dignity Healthcare System - St. Joseph's Hospital

. Provided support for Meditech 6.0 activation on various units

. Provided CPOE support for Meditech 6.0 using order sets or single

order entry

. Provide technical support and troubleshooting

. Support provided for PCS and POM modules provided support to nursing

staff on PCS modules on transfer and discharge routines including

medicine reconciliation

. Support also provided for OR on ORM module; Procedure registration

including ad -on and cancellations

. Provided support for OR on Intra operative documentation, as well as

capture of materials for billing

Lead Trainer - Meditech 5.65 October 2012 - November

2012

Hospitals Sisters Health System - St. Mary Hospital

. Developed training material for trainers for webinar session, modules

are; PCS med rec, POM, single order entry and order sets

. DC Process, Script Printing, PHA Order Set Build

. Support Pharmacy using PHA modules assist with RXM dictionary

. Elbow to elbow support for GO-Live on MED/SURG Unit, OR and Ambulatory

Units

. Support ED and ED Tracker

. Provided one-on-one training for Executive Director of Nursing

Department

. Optimization of various sub-routines in modules such as PCS and POM

. Provided ATE support in OR

. Provide technical support and troubleshooting

Cerner Millennium Activation Analyst October 2012

Mission Health System North Carolina

. Elbow to elbow support provided to physicians for Cerner Millennium

Power Note activation with Dragon assisted dictation

. Provided support to physicians for training of DRAGON dictation

software

. Provided support for physician with CPOE

. Provided support for providers using First Net

. Provided support to RN staff using Power Chart for Admit Med Rec,

Transfer Med Rec and Discharge Med Rec, Daily Documentation

Lead Trainer - Meditech 5.65 August 2012 - October

2012

Hospitals Sisters Health System: St. Elizabeth Hospital

. Assistant Project Lead for 30+ consultants

. Command Center and Help Desk operator providing technical support and

troubleshooting

. Developed training material for trainers for webinar session, modules

are; PCS med rec, POM, single order entry and order sets

. DC Process, Script Printing, and PDOC

. PHA order set build

. Support Pharmacy using PHA modules assist with RXM dictionary

. Elbow to elbow support for GO-Live on MED/SURG Unit, OR and ambulatory

units

. Provided one-on-one training for Executive director of nursing

department

. Optimization of various subroutines in modules such as PCS and POM

Lead Trainer - Meditech 5.65 July 2012 - August 2012

Hospitals Sisters Health System: St. Johns Women's and Children

. Command Center and Help Desk operator providing technical support and

troubleshooting

. Developed training material for trainers for webinar session, modules

PCS Med Rec, POM, Single Order Entry and Order Sets

. DC Process, Script Printing, PHA Order Set Build

. PDOC template design

. Support Pharmacy using PHA modules assist with RXM dictionary

. Elbow to elbow support for GO-Live on NICU unit, and OR units

. Optimization of various subroutines in modules such as PCS and POM

Lead Trainer - Meditech 5.65 May 2012 - July 2012

Hospitals Sisters Health System - St. Joseph Highland Hospital

. Assistant project lead 30+ consultants

. Command Center and Help Desk operator providing technical support and

troubleshooting

. Developed training material for trainers for webinar session, modules

PCS Med Rec, POM, Single Order Entry and Order Sets

. DC Process, Script Printing, PHA Order Set Build

. PDOC template design

. Support Pharmacy using PHA modules assist with RXM dictionary

. Elbow to elbow support for Go-Live on MED/SURG Unit, OR and Ambulatory

Units

. Support ED and ED Tracker

. Provided one-on-one training for Executive Director of Nursing

Department

. Optimization of various subroutines in modules such as PCS and POM

Catholic Health East Health System January 2012 - May

2012

Meditech Trainer

. Curriculum development Meditech 5.64 for PCM/POM including ADT,

Medication Reconciliation, Discharge Process, and Registration

. Transfer patient data from Next-Gen database to Meditech platform in

preparation for Go-live

. Workflow analysis and adaptation to curriculum

. In class training of CMIO and other C-level executives

. In class training of Physicians on order entry, admit, transfer and

discharge routines

. In class training of Resident doctors on order entry, admit, transfer

and discharge routines

. In class training of support consultants for Go-live support

Elbow-to-

elbow support for physicians on Med /SURG, ICU, Mental Health, ED,

PCU, and OR units

. Post Go-Live Support

Shady Grove Adventist Hospital

December 2011

Cerner Analyst

. Provided workflow analysis

. Provided technical support and troubleshooting from Command Center

. End user support to clinical staff for Cerner Millennium application

on MED/SURG, PCU,

. Batch Order Entry

. Initiation of SSO prior to Go-Live

. In class training for physician for Cerner First Net, Single Order

Entry, Building Favorites, AMR

. Trained & supported Physician's in the transition to Power Chart,

Power Plans, Power Notes, Single Orders, Flow Sheets, AMR, TMR, DMR &

Depart Process

Florida Hospital, Orlando September

2011 - November 2011

Cerner Analyst/Trainer

. Responsible for teaching clinical staff Cerner CPOE for Millennium

application

. Participated in class sessions to train trainers on Cerner CPOE

functionality

. Provided end user support for physician and nurses AMR, TMR, DMR,

Power Notes, Power Plan customizing, care sets, flowcharts, and depart

process

. Provided elbow to elbow support for clinical staff during activation

on MED/SURG, Cardiac Cath, PCU, ICU, Command Center

. Point of care analysis on MED/SURG and ED units for Cerner ClinDoc

processes

Lake Wales Medical Center, FL February

2011 - December 2011

. Worked on Med/SURG floor evaluating implementation Care Plans

. PRN Staff worked on various units including ED

. Resource and troubleshoot Medhost software while in ED

Meditech Analyst January 2010

Largo Medical

. Elbow to elbow support for Go-Live on MED/SURG and PCU Unit for

Meditech Magic application

. Communicated between the medical staff and the Information Technology

Department

. Support Pharmacy using PHA modules assist with RXM dictionary

. In class training of support consultants for go-live support

. Post Go-Live Support

Director of Nursing Services, Consulate Health Care, FL January 2010

- March 2011

RN Shift Supervisor, Auburndale Oaks Rehab January 2009 -

December 2009

Registered Nurse, Polk County Correctional Institute, FL July 2008 - June

2009

Clinical Practice Coordinator, North Shore Long Island Jewish October 2007

- July 2008

. Supervise the day to day activities of 35 bed medical/surgical unit

. Coordinate with physicians, social services and utilization to ensure

timely and safe discharge of patients according to clinical pathway

and hospital protocol

. Organize implement and analyze strategies to ensure JACHO readiness

. Development of in-service for staff development and training

Registered Nurse (Contract)

March 2007 - June 2007

. RN/clinical experience in various units such as ICU, PCU, MED SURG and

ED

. EMR Applications: Meditech, Cerner, McKesson and Soarian

Cerner Implementation January 2006 - February

2007

Florida Hospital-Zephyrhills

. Floor RN Super User - Cerner Implementation: Cerner Millennium Power

Chart

. Provided support to physicians for general navigation through software

. Participated in Point of Care Testing

Cerner Implementation June 2005 - January 2006

Florida Hospital-Sebring

. Cerner Implementation Super User

. Floor RN Super User for Cerner Millennium Power Chart

. Provided support to physicians for general navigation through software

. Participated in Point of Care Testing

Staff RN, South Nassau Communities Hospital October 2004 - May

2005

Staff Nurse/Shift Supervisor, Glen Cove Nursing & Rehab May 2003 - October

2004

Staff Nurse/Clinic Co-Manager March 2002 - April

2003

Central Care Clinic

. Performed various duties including staffing and education

. Trained new employees on EMR software ECLINICS



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