Stephanie Russell - **** Audobon Lane Rockwall, TX 75087

Phone 972-***-**** - acpqxa@r.postjobfree.com

I am interested in a position where I can utilize my skills to ensure clients/employers

are satisfied and business objectives are met. I took several years off of work to raise

my family and returned to the workplace in 2012. I am looking for a long-term, busy

work environment that will challenge me to learn new things. You will find me to be

very dependable, fast learning, hard working and a team player eager to help my

employer succeed in any way that I can.

Current Professional Experience:

January 2013-March 2015 CSR at Animal Hospital of Rowlett – Greet clients, schedule

appointments, enter client and patient information into computer, call and confirm

appointments, check in surgeries and drop-offs, advise clients of recommended

services for their pets, explain special programs offered by clinic, be familiar with

common parasites and preventions, generate and explain invoices, process

payments, ensure the comfort of the client and their pets during their wait and

explain delays, handle angry or grieving clients in a calm, reassuring manner,

dispense heartworm prevention to pets with a current exam and heartworm test,

answer multi-line phones, answer routine questions or refer callers to the appropriate

person, obtain records from the previous veterinarian for new clients, notify

management when inventory is low, receive deliveries and check contents against

invoices, be prepared to handle medical emergencies at all times, reorganize daily

appointments to accommodate emergency situations, follow isolation procedures

when greeting clients with potentially contagious patients, generate and send new

client welcome letters and condolence cards, prepare estimates and contracts for

boarders and grooming appointments, check in and prepare treatment plans for

boarders, input reminders and call backs, generate end-of -day reports, count and

record cash AM, mid-day and PM, prepare daily bank deposit, balance the end-of-day

report against cash, checks and credit card machines, process and help clients

complete Care Credit Applications.

August 2012-December 2012 Veterinary Technician Intern at Pet Doctor (Dr. Keith

Webb)- Assist doctor with outpatient appointments, check patients in and out, take

history and vitals, run lab tests, input data into patient medical record and fill

prescriptions; assist/perform treatments, give medications, draw blood, restrain

patients; prep patients for surgery, maintain surgical instruments and equipment;

provide patient dental care, ultrasonic cleaning and polishing, extractions; potion

patients for radiographs; prepare invoices, give discharge instructions and answer

client questions; assist front desk with phones and booking appointments.

August 2012 Graduate of Vet Tech University – Online veterinary technician program.

Also received AVImark veterinary management system online certification

Volunteer Experience:

2011-2013 Rockwall Animal Shelter and Rockwall Pets- Help with the socialization of the

shelter animals; kennel cleanup; help on adoption days to place homeless pets in

loving homes and fostering.

2011-2012 Throwaway Ponies (Rockwall, TX) - Help lead and organize Kids Horse Club,

groom and feed horses, goats and pigs, help with general maintenance and cleanup

on the farm.

2006-2011 Girl Scout Leader (Rockwall, TX) - Plan lessons and activities for girls in the

troop; organize field trips; maintain records and financial reports for Girl Scouts of

Northeast Texas council.

2009 Paws Patrol(Rockwall, TX)- Help place homeless pets in loving homes at

adoption days at local pet stores (Petsmart).

2007-2008 Meals on Wheels (Rockwall, TX) - Deliver hot meals to elderly and shut-in

people who are in need of assistance.

2003-2011 School Volunteer (Springer, Shannon and Hays Elementary Schools,

Rockwall, TX. Witchazel Elementary School and Trinity Preschool, Hillsboro, OR)-

Regularly worked in the library helping children find books and materials to check out,

re-shelving returned items, updating electronic information on books and resources in

library computers; lead story time for the kindergarten and pre-kindergarten classes;

volunteered during Scholastic Book Fair and Holiday shops; lead reading groups in the

classroom; organized week-long, school wide DARE campaign.

Past Professional Experience:

1998- 2000 Billing Clerk (Doctor’s Family Clinic and Emergi Center, Tigard OR) Duties

included insurance and patient billing, data entry, managing multi-line phones,

collections, making bank deposits, working with insurance companies for payment,

working directly with patients, and training new employees.

1997-1998 Billing Clerk (Beaverton Medical Clinic, Beaverton, OR) Duties included

insurance and patient billing, data entry, managing multi-line phones, collections,

making bank deposits, working with insurance companies for payment, working

directly with patients, and training new employees.

1992-1997 Billing Clerk (Professional Billing Service, Houston, TX) Duties included

insurance and patient billing, data entry, managing multi-line phones, collections,

making bank deposits, working with insurance companies for payment, working

directly with patients, and training new employees.

1991-1992 File Clerk (William Estrada, M.D., Houston, TX) Duties included patient

check-in, data entry, managing multi-line phones, collecting patient payment,

scheduling appointments, making bank deposits, managing patient records.

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