Yvette Hawkins

**** **** **** ***** ********, GA

Lithonia, Georgia 30058

acpqw8@r.postjobfree.com

Cell: 918-***-****

Home: 918-***-****

OBJECTIVE:

To secure a challenging entry-level position with a dynamic organization which will enable me to apply my

experience and creative skills to the benefit of the organization.

EXPERIENCE:

Hyundai Capital America, Marietta, GA

Collector II: August 2012-November 2013

Performed collections on past due automotive loans 60-90 days past due

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Maintained accounts pending repossession to prevent company losses

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Processed extensions to cure delinquencies

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Performed skip tracing to locate customers to assist with resolving accounts

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Greentree Servicing, Regional Office, Kennesaw, GA

Senior Collector/Loss Mitigation: Oct 2009- August 2012

Collected on past due accounts 30-90 days delinquent.

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Assisted customers to bring account current via extensions and payment plans.

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Home Saver Program Assistant

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Prepped accounts for legal actions and possible repossessions.

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Daily contact with attorneys in various states.

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Execute writs of possession.

Volt Services Group, Marietta, Georgia

Senior Collector, Hyundai Motor Finance: May 2008- April 2009

Responsible for managing a queue consisting of past due accounts 60-89 days past due.

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Maintained an account file of 125- 175 rotating accounts and ensuring that each account is completed to its

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fullest prior to being assigned for repossession.

Achieved & exceeded the daily goal of 20 calls & 10 accounts worked per hour.

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Proactively worked all accounts to best assist the customer in getting current

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Offering deferments; Setting up Post Dated Checks; Suggesting payment alternatives: Western Union,

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Money Gram, Auto Draft

Established excellent business relationships with repossession, & field assignment vendors.

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Provided senior collector assistance via second voice talk offs & peer training.

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Friedmans Inc., Smyrna, Ga.

RCC Collector II: July 2006- July 2008

Contacted customers regarding past due jewelry accounts, 15-120 days past due.

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Securing promises to pay.

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Processed extensions to cure delinquencies.

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Skip Tracing: Accurint

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Exceeded company standards for accounts handled/dollars collected.

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Greentree Servicing, Smyrna, GA

Senior Collector/Legal Processor: June 2001- July 2006

Collected on past due accounts 30-90 days delinquent.

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Assisted customers to bring account current via extensions and payment plans.

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Prepped accounts for legal actions and possible repossessions.

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Daily contact with attorneys in various states.

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Executed writs of possession.

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Nations Recovery Center, Atlanta, GA

Collector: July 2000-November 2001

Collected on charged off credit cards, automobile loans and lines of credit.

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Specialized in settlement offers to resolve accounts and cure delinquency.

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Law Offices of Frederick J. Hanna, Marietta, GA

Recovery Collections Specialist: May 1997 - July 2000

Collected pre-charged off accounts for Bank of America (Visa/MasterCard)

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Skip-traced

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Prepared accounts for litigation.

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Credit Analyst.

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EDUCATION:

NorthsideHighSchool,Atlanta

May1988

SKILLS:

Typing:85 wpm

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Windows XP, Windows Professional

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Excel; Powerpoint

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Davox Autodialer; Melita Autodialer

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TLO

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Accurint

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-REFERENCES FURNISHED UPON REQUEST-

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