FRANK FAUSTINO

**** ***** ***., *** *****, NV ***46

+1-702-***-****

acpqu1@r.postjobfree.com

QUALIFICATIONS SUMMARY

Analytical, solutions-focused professional with experience providing client-focused technical support. Proven capacity to identify root causes and direct users to lasting resolutions. Able to articulate complex technical concepts to users of varying technical understanding. Well versed in a variety of operating systems, applications, and hardware with the ability to master new tools and technologies quickly. Outstanding interpersonal strengths developed through years as an independent graphic designer, photographer, server at restaurants, and barista at

Starbucks.

RELEVANT SKILLS

• Detail-oriented and thorough

• Self-starter; can be depended on to complete a task under minimal supervision

• Can contribute as part of a team and follow leadership directives

• Understands the theoretical importance of good customer service and team work

TECHNICAL PROFICIENCIES

Hardware and software installation, PC assembly, maintenance, upgrades and troubleshooting.

Platforms: Mac OS 10.10, Windows 7/8/XP/2000/2003 Server, Active Directory. AS/400, Linux.

Hardware: Windows-based PC, Apple iMac, MacBook Pro, iPad, Android phones and tablets, Printers, Scanners, Network Technology (premise cabling, Wi-Fi networking, TCP/IP, OSI)

Software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After Effects), Office Suite, HTML, CSS

EDUCATION

John F. Kennedy High School • La Palma, CA D iploma

EXPERIENCE

Independent Graphic Designer & Photographer 04/10 PRESENT

Print, Branding, Web Development

• Develop and present proposals for design work to small business owners and company

managerial staff for projects ranging from website design, product packaging and marketing collateral, to complete branding and identity overhauls.

• Attend meetings with clients to estimate costs and develop a budget.

• Capture and edit photographs for marketing collateral, ecommerce, weddings, events, and portraits.

• Responsibilities include conceptualization and execution of ideas, resolving projects to client’s satisfaction, accurate billing and payment collection, and assistance in the printing process.

Manbake LLC • Las Vegas, NV

10/13 04/14

Graphic Designer, Photographer, Social Media Manager

• Overhauled Manbake’s branding and packaging design.

• Developed and designed a highly successful online storefront.

• Designed marketing collateral, product labeling, booth signage and apparel.

• Created and photographed weekly content for social media marketing purposes to create brand awareness and to drive traffic to Manbake’s storefront.

• Helped grow Manbake’s Instagram presence to over 17,000+ followers.

Boyd Gaming Corporation • Las Vegas, NV

03/09 04/10

Support Center Analyst

First point of contact for internal user community of 23,000+ representing 21 of the nation’s leading casinos/hotels. Troubleshot hardware, software, network connectivity issues for AS/400, Windows XP/Vista/2003 Server environment. Challenged to provide timely resolutions without escalating to senior support specialists.

• Earned solid reputation for resolving complex issues and providing excellent customer service.

• Escalated issues as needed and maintained communication with clients and technical teams.

• Maintained thorough and accurate ticket reporting and shift turnover reports to continue communications for unresolved issues.

• Independently wrote how-to documents to empower peers and users.

• Coordinated with vendors (Agilysis, Micros, et al.) on resolving problems with proprietary systems.

• Performed nightly backups of AS/400 systems.

• A ssisted with AS/400 system outages and upgrades (tasks included bringing down interfaces and subsystems, monitoring network connectivity and data queues, coordinating with

specialists, notifying users of system availability).

FC Development & Investments Inc. • Las Vegas, NV

08/06 03/09

Computer Technician / Graphic Designer

Deployed computer systems, scanners, printers, plotters and network devices, provided

ongoing maintenance and support. Installed applications and coordinated all hardware

and software upgrades. Collaborated with creative team to design and produce materials for marketing and promotional use. Participated in production of architectural plans and renderings for clients under direction of head architect.

Client Logic • Las Vegas, NV

01/02 12/02

Technical Support Specialist

Assisted users in resolving diverse hardware and software issues through inbound telephone calls for the Dell and Micron PC campaigns. Ensured quick resolution of user concerns in a courteous and timely manner.

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