Brenda D. Taylor

**** ******** ****, *********, ** 44110 216-***-**** acpqr5@r.postjobfree.com

Skills Summary:

• Extensive customer service experience.

• Capable of multitasking projects and establishing priorities.

• Skilled in utilizing multiple computer programs.

• Proficient in the use of Microsoft Windows.

• Kronos

CSP-Client Service Professional (Receptionist) 01-2015 to 03-2015

H&R Block Tax Services Seasonal/Part Time

• Greet all clients in a friendly and inviting manner.

• Match clients with the best suited tax professional.

• Maintain client based computerized calendar.

Correctional Officer and Office Support 10-1995 to 03-2014

CITY OF CLEVELAND

• Receive/Book arrested individuals via computer systems.

• Maintain jail logs and generate significant incident reports.

• Responsible for all care and movement of detainees.

• Front desk reception, building & parking garage security.

• Data entry of payroll hours. Monitor staff PTO. Office & jail supply procurement.

Utilization Review Processor (Call Center) 01-1994 to 10-1995

OHIO HEALTH CHOICE

• Call Center for medical intake of impending medical/surgical procedures.

• Educate and review with clients the program participation policies & requirements.

• Route completed demographic information for licensed nursing certification.

Employee Benefits Secretary and Contract Clerk 03-1990 to 01-1994

APPLIED TECHNOLOGIES (BEARINGS, INC.,)

• Administer insurance and payroll benefits/deductions for new hires.

• Data entry of completed W-4 and any additional deductions requested.

• General office duties (typing, telephone, filing and receptionist relief.

Education/Training:

Vocational Services Unlimited Microsoft Skills Update

City of Cleveland Police Academy State Certified Jailer, Corrections Officer

Cleveland Dental & Medical Assistants, Inc. Certified Medical Receptionist/Secretary

Alcorn State University General Studies (No Degree)