TECHNICAL EXPERIENCE: Rally, Agile, Excel, PowerPoint, Microsoft Office,

Microsoft Project, Quark, Internet Explorer, Paintshop

Pro

PROFESSIONAL EXPERIENCE:

IntePros (Comcast)

Project Manager 2014 to

Present

. Create, plan, and coordinate projects, portfolio items, user stories,

and tasks in Rally for the National Video IP Engineering (NVIE) team.

. Responsible for managing projects for all services (TEAK, CCDN, IPCDN,

CNF, and cDVR) and markets (Northeast, Central, and West).

. Host weekly iteration meetings for NVIE on progress of sprints and

user stories.

. Follow up on user stories that are blocked with the appropriate

divisions/teams.

. Send out email correspondence when tasks are completed.

. Attend weekly calls and provide status/updates on the five services of

NVIE.

. Manage the assigning and completion of Service Catalog tickets.

Paragon Solutions, Inc. (AT&T)

Change Request Process Manager/Program Manager/Project Manager

2011 to 2014

. Host weekly conference call to introduce new Change Requests (CRs) and

review existing requests.

. Maintain Excel Spreadsheet documenting statuses and comments.

. Create new CRs as needed and close ones when completed.

. Follow up with Development and Project Managers for updates of open

CRs.

. Documented the CR Process (Versions 7, 8 and 9).

. Created and maintain Cloud Realization Year-to-Date Accomplishments

which tracks features, CRs, expansions and services.

. Updated Cloud Program Weekly Status package (Cloud Deliverables in 1Q,

2Q, 3Q, and 4Q, updated speaker notes, and charts and graphs).

. Conduct weekly conference calls for Mobility (MDM) Phase 2 status

updates.

. Created and maintain MDM Phase 2 project plan in Microsoft Project.

. Update MDM Phase 2 project in CRSMS and PRISM.

. Follow Cloud Toll Gate Framework for MDM Phase 2 project.

Systems Technical Support/Technical Writer

2009 to 2011

. Created training documents, materials, and PowerPoint presentations

for VizGEMS 8.0 (Network Manager Tool).

. Updated and created/wrote VizGEMS 8.02 and 8.03 documentation.

. Took ownership and edited VizGEMS 8.02 and 8.03 documentation.

. Posted new/updated documentation to WIKI and SharePoint Documentation

Repository.

. Helped developed a process for reorganizing/restructuring the

documents on the SharePoint Documentation Repository.

. Member of the Change Control Board and Release Management Team.

. Created new documents for the Change Control Board and Release

Management Team (Production/Development Inventory, Calendar of

Releases).

. Reporter for the Change Control Board and Release Management Team

(recorded minutes of meetings).

. Created and maintained Caas (Cloud) Alarms Guide, featuring alarms and

resolutions for devices.

. Created and published Engineering Bulletins.

. Tested Cisco devices for Synaptic R2.

. Created test plans for tested devices (description of tests, results,

actual results, support documentation).

. Kept inventory of devices for Labs.

New Century Education Corporation 2005 to 2009

Editor

. Coordinated and created new graphics for educational computer programs

for grades K-12.

. Wrote and produced lessons and revisions to reflect updated software.

. Reviewed and edited scripts written by outside.

. Provided software-testing support for various software releases.

. Prepared, proofread, edited, verified and simulated test preps test

and products for other editors.

Caliper 2000 to 2005

Copy Editor

. Wrote, proofread and edited sales, management, service, technical and

personality profile reports and graphs.

. Interacted with Account Executives in order to clarify or improve

reports.

. Interviewed candidates for possible employment and trained new

employees.

Peterson's Guides 2/00 to

4/00

Data Editor

. Edited surveys that were published in Graduate, Nursing, and

Internship Guides.

. Conducted interviews over the telephone with officials at

universities, colleges, and corporations.

OTHER EXPERIENCE

Sunnybrae Little League

2014 to Present

Financial Secretary (Volunteer)

. Supports the Treasurer by recording all monies received, check amounts

for accuracy and prepares a financial report for deposits.

. Enters registration data on spreadsheet including personal

information, division, fundraising option, and uniform size.

. Participates in monthly board meetings to discuss items and issues on

agenda.

. On game days, when assigned as the "Officer on Duty", maintains

facility operations and solves problems that arise.

. Coordinates the use of the baseball fields for team practices and

scrimmages.

EDUCATION:

. William Paterson University - B.A. Degree in English/Literature

. Mercer County Community College - A.A. Degree in Communications

. Mercer County Community College - Medical Terminology, Quark

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