Experienced Learning And Development Professional
Resume:
Amanda A. Patton
Springfield, VA 22153
703-***-**** ( acpqq1@r.postjobfree.com )
www.linkedin.com/in/amandapatton1028
EXPERIENCED LEARNING AND DEVELOPMENT PROFESSIONAL
Process-oriented Learning and Development Professional with proven success
leading teams to exceed learning and performance management goals.
Expertise in Skillsoft's Learning Management System (Skillport LMS) and
SuccessFactors Performance & Goals modules. Strong background in adult
learning methodologies as well as trends in adult education, Adobe
products, Java, HTML, Section 508 compliance, SCORM standards and IBM
Blueworks Live. Pursuing the Certified Professional in Learning and
Performance (CPLP) certification through the Association for Talent
Development (ATD), formerly ASTD.
AREAS OF EXPERTISE
• Learning Management Systems (LMS) • Performance Management Systems
• E-Learning Systems, Tools & Processes • Business Process Improvement
• Project/Program Management
• Talent Development • Vendor Management
• Ethics and Compliance Training
PROFESSIONAL EXPERIENCE
COMPUTER SCIENCES CORPORATION, Falls Church, Virginia 1999 - 2014
HRIS Business Analyst 2010 - 2014
Delivered new performance appraisal system to 3,000 executives and sales
representatives. Led team to develop and implement 360 degree feedback for
remediation purposes. Led team during Skillport 7.0 and 7.2 learning
management system (LMS) upgrades for over 75,000 global employees and
subcontractors.
. As project lead, created business process models using IBM Blueworks
Live to prepare data migration from CSC systems to SuccessFactors
Performance & Goals modules. Consulted with learning and development
managers as well as HR Business Partners (HRBPs) to create
requirements documents using Catalyst project management methodology.
Led user acceptance testing for annual performance appraisal form, new
user interface and Tone at the Top (T3) 360 degree feedback projects.
. Program lead for annual Global Ethics and Compliance course developed
in 12 languages for over 75,000 employees. Completion rate for the
2013 course was 99.99%, highest since the course was developed in
2005.
. Participated on review team that performed Human Capital Management
(HCM) capability assessments to determine optimal system for the
organization. Vendor systems analyzed included Oracle Fusion,
SAP/SuccessFactors and Workday.
. As team lead for CSC University (Skillsoft's LMS), upgraded
organizational structure in one day so employees could access the LMS
faster and training administrators would have accurate reports.
. Decoupled LMS from Global Performance Appraisal System (GPARS) to
reduce LMS down time and enable quicker access.
. Team contributor resolving GPARS technical issues, participating in
UAT for accessing GPARS from mobile devices, running reports and
improving annual appraisal processes.
. Technical lead for Talent Track (Succession Planning) and Experience
Map Lotus Notes databases for CSC executives.
Learning Management Business Analyst 2008 - 2010
Project lead for designing and implementing employee data feeds to CSC
University in order to improve reporting accuracy. Integrated Taleo's
Talent Center into LMS that focused on goals and development planning
activities. Determined training requirements, developed course materials,
improved reports and served as Corporate leader for two custom compliance
courses within CSC University.
. Primary technical contributor on team that developed and completed
user acceptance testing scripts for new employees' onboarding and
orientation experiences using gamification learning techniques.
. Assisted in creation of new curriculum for the Organizational
Capability Center of Excellence (CoE) which was the top
leadership/management development program in CSC at the time.
. Program lead for annual Global Ethics and Compliance course.
Diagnosed and resolved technical issues including Java, translation
and firewall issues. Calculated non-completion rate for senior
leadership in preparation of Ethics Committee meetings. Course
completion rate improved to 98%.
. Participated on team that performed Talent Management System
Capability Assessments to determine which would meet CSC's high
standards. Vendors included in these assessments were Cornerstone,
GeoLearning, PeopleClick, SAP, Skillsoft, and SuccessFactors.
. As project lead, developed requirements to upload employee personnel
data to CSC University. Data included personnel and organizational
structure that needed to be approved by senior management and European
works councils.
Employee Development Specialist 1999 - 2008
LMS advisor to the Organizational Capability Center of Excellence (CoE).
Primary contributor on the team that migrated from numerous LMS's and
integrated Skillport into CSC's internal web portal. Created operational
guidelines for enterprise learning and development metrics as well as
department budget.
. Developed toolkit for training administrators to tailor based on their
specific needs that contained change management and communication
plans associated with implementing Skillport. Worked with Skillsoft
and HRBPs to evaluate the success of the new LMS and improve modules
based on the company's learning and development needs.
. Determined training requirements, developed course materials using
Articulate and Captivate, and served as Corporate leader for six
mandatory compliance courses including e-TES Timekeeping, Ethics,
Export Compliance, Foreign Corrupt Practices Act, Security, and Sexual
Harassment.
. Supported the Organizational Capability CoE's project management needs
by leveraging content within the LMS including training courses and
job aids. Deployed the Project Management Global Curriculum and
Knowledge Center.
. Created LMS and Global Individual Development Plan (GIDP) standards
and custom reports for operating group initiatives to meet service
level agreement requirements.
. Evaluated new LMS capabilities such as beta testing Skillport Portlets
and accessing the LMS from mobile devices. Validated the
administrator functions and data between all systems.
EDUCATION
George Mason University, Fairfax, Virginia - B.S., Decision Sciences and
Management Information Systems
North Hennepin Community College, Brooklyn Park, Minnesota - A.A.,
Associate in Arts
North Hennepin Community College, Brooklyn Park, Minnesota - A.A.S.,
Business Computer Systems and Management
AWARDS
Member, Enterprise Learning & Talent Development team winning multiple
Association for Talent Development (ATD) BEST Awards.
Member, Enterprise Learning & Talent Development team who won two Corporate
University Xchange (CorpU) Awards for Excellence and Innovation in
Corporate Learning in 2008.
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