Jamie A. Senn

Phone: (C) 502-***-**** Email: acppth@r.postjobfree.com

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SUMMARY OF EXPERIENCE

A current Healthcare IT professional with 12 years’ experience from Healthcare Billing to Healthcare IT Project

Management. A proven track record of helping companies exceed goals, from increasing sales revenue to bringing

projects in on time and within budget. An expert at developing strong business relationships and managing high priority

clients from executive staff to physicians.

PROFESSIONAL EXPERIENCE

Catholic Health Initiatives, Louisville, KY (2012– 2015)

A nonprofit, faith-based health system spread across 19 states.

Electronic Medical Record Trainer / Support / Implementation

• Successfully implemented 12 specialty physician offices resulting in passing Meaningful use scores.

• Created confident electronic medical records (EHR) users by encouragement, at the elbow training and reiteration on

workflow processes.

• Established efficient EHR workflow to allow Clinicians more time with patients and increase volume of patients seen

by physicians.

• Created fast and efficient note templates for physician order entry, allowing more time with patients.

• Educate Physicians on Meaningful Use (MU) Targets, Computerized Physician Order Entry (CPOE) and Note

Authorizing Workspace (NAW) resulting in quick access to required documentation.

• Identify areas of Risk and report findings to executive management when needed eliminating project constraints.

• Report high level ticket items via remedy ticket operating system and liaise accordingly to eliminate bugs or

operating errors.

• Reiterate “Software Development Lifecycle” (SDLC) principles enterprise wide to ensure project plan is followed

and project goals are met.

• Created customizable screens based upon physician recommendations utilizing Change Control Process to enhance

physician satisfaction.

Passport Health Plan, Louisville, KY (2012 – 2012)

A Kentucky-based health plan serving the community by administering Medicaid benefits.

Project Manager

● Effectively implemented C360 enterprise wide while meeting the goals of the stakeholders by keeping the Project

Plan, and Budget.

● Created strong user adaption by conducting one-on-one trainings and classroom training with all Passport Health Plan

departments on Compliance 360 software.

● Effectively set Security Permissions enterprise wide to meet State Compliance policies.

● Set Project Charter to outline Resources, Stakeholders, Deliverables and measureable outcomes to bring project in on

time and under budget.

● Implemented and managed change control process with Compliance 360 and communicated changes enterprise wide

by increasing knowledge and buy in of all project stack holders.

● Provided best case scenario to project stakeholders by providing best alternatives based on system capabilities.

● Created and presented metrics data to project stakeholders utilizing Histograms, flowcharts presentations to show

positive project performance.

Jamie A. Senn

Phone: (C) 502-***-**** Email: acppth@r.postjobfree.com

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ZirMed Revenue Cycle Solutions INC., Louisville, KY (2007– 2012)

Privately owned Healthcare Technology Company providing web based solutions to all Healthcare professionals.

ZirMed software interfaces with all Healthcare software to create a Seamless Revenue Cycle.

Payer Relationship Manager (Promoted from prior position)

● Implemented and provided Web-Based “Software as a Service” (SaaS) and On-site training for Ambulatory

Providers, Medical Doctors, Chiropractors, Nurses and Pharmacists, and Executives on how to best utilize ZirMed

Software.

● Educated Centricity, Meditech 5.0/5.5, Medisoft, Allscripts users how to integrate software with ZirMed system

● Supported multiple Million dollar accounts including Aetna, Humana, Ingenix, United Health Group (UHG) and

CBIZ.

● Researched and negotiated contracts which resulted in 60% increase in Revenue.

● Completed Competitive Analysis Reporting and Reviewed Request for Proposal (RFP) for Sales and Executive Staff

to ensure compliant with software.

● Educated and coached internal sales staff and employees on how application is best utilized for insurance companies

and Healthcare providers via presentation and documentation.

● Established Process Documentation for new employees

● Developed email marketing which resulted in new business and improved communication

ZirMed Revenue Cycle Solutions INC. Louisville, KY (2005– 2007)

Privately owned Healthcare Technology Company providing web based solutions to all Healthcare professionals.

ZirMed software interfaces with all Healthcare software to create a Seamless Revenue Cycle

Implementation Specialist

● Increased Revenue by 40% via suggested selling to current customers while providing a solution.

● Ensured systems compatibility with new clients by working with software vendors: Meditech, Medisoft, Centricity,

Allscripts and other Practice Management Systems and Software based systems also including Proprietary systems.

● Wrote technical course material and conducted formal classroom instruction for new customers.

● Conducted national web-training classes utilizing; Go to Meeting, Bomgar and PC Anywhere.

● Regularly provided executive feed-back on high priority clients, including timelines and risks.

● Worked closely with clients to receive a Clean Format for 837 conversions.

● Collaborate as needed with software vendors and data analysis to translate format into the 837/x12 standard.

Perot Systems Healthcare, Manassas, VA and Alexandria, VA (2004 - 2005)

Consulting company that contracts with bankrupt healthcare systems (chapter 11 bankruptcy) to increase

revenue and accounts receivable days.

Medical Billing Consultant (Promoted from below)

Project based in Responsible for Tricare and Anthem Cash Flow while working onsite at Prince William Hospital,

Southeast DC Hospital.

● Troubleshot outdated Meditech software to determine how to best access and submit account data to insurance

companies.

● Maintain records of all processes and cash flow to report to Project Lead and Hospital Staff.

Jamie A. Senn

Phone: (C) 502-***-**** Email: acppth@r.postjobfree.com

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● Collaborate and help oversee the supervision of temporary onsite employees.

● Host regular conference calls with all necessary staff to keep abreast on cash flow.

● Developed reference guides for Federal and States regulations for team reference.

● Provided recommendations on process for ways to improve using Strengths, Weakness and Threats (SWAT) reporting

methods.

Perot Systems Healthcare, Bowling Green, KY (2003 – 2004)

Consulting company that contracts with bankrupt healthcare systems (chapter 11 bankruptcy) to increase

revenue and accounts receivable days.

International Team Liaison

● Onsite Meditech Subject Matter Expect (SME) for various hospital national wide.

● India Team Employees to utilize the Meditech software application.

● Provide continuous training seminars to International team members on Billing Cycle Methods.

● Established procedures for internal and International staff on the Basic Principles of Billing

● Provided onsite Meditech training and support for Prince William Hospital project.

● Completed Efficient Revenue cycle solutions for government payers/including Medicare, Medicaid and Tricare to

prevent hospital bankruptcy filing.

Education and Professional Development

BS, Healthcare Administration, Western Kentucky University, Bowling Green, KY

Currently pursuing Project Management Professional (PMP)

Contact this candidate