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Nursing Home Customer Service

Location:
San Francisco, CA
Posted:
May 16, 2015

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Resume:

John R. (Randy) Lewis

**** ********* **** ***. *** Phone: 229-***-****

Warner Robins, GA 31088 Email: acpps9@r.postjobfree.com

N U R S I N G H O M E A D M I N I S T R AT O R

A top-performing Nursing Home Administrator with a history of driving revenue, increasing census and creating a culture of

high-performance. Highly effective leader known for building teams from new and existing personnel, improving training,

morale and results. Skilled at turning around underachieving facilities quickly through effective marketing, strict regulatory

compliance and budget discipline. Diligent focus on preparing for surveys, resulting in a string of deficiency-free inspections.

Growing reputation for consistently meeting and beating revenue and census goals.

AREAS OF EXPERTISE

Resident Care Financial Management Comprehensive Leadership

Quality/Safety Initiatives Marketing & Census Growth Training

Customer Focus/Satisfaction Revenue Generation Regulatory Compliance

Team Building Budgeting Survey Preparedness

KEY SKILLS ASSESSMENT

Nursing Home Administrator – Dedicated to providing high quality care, and maintaining a deficiency-free and profitable

facility.

Comprehensive Leader – Committed to building/maintaining a seasoned and well-trained customer focused staff.

PROFESSIONAL EXPERIENCE

PRUITT HEALTH – THE OAKS AT PEAKE ASL, Macon, GA 2014 – Present

Nursing Home Administrator

Direct 45-bed facility that consists of independent and assisted living residents.

Lead high performing staff to regularly achieve deficiency-free inspections.

Successfully drive business performance through effective community marketing, routinely meeting and beating

census and revenue goals.

Improved customer service and created and award-winning culture throughout the organization by effectively

recruiting and training high-caliber personnel at all levels.

Insist on budget discipline in all departments, securing profitability for the business.

Meticulously follow policies and procedures to ensure regulatory compliance.

PELHAM PARKWAY NURSING HOME, PELHAM, GA 2013 – 2014

Nursing Home Administrator

Successfully directed a 108-bed facility in the Archbold Medical Center system.

Oversaw $8 million dollar annual budget.

Recruited, hired, trained, and evaluated a top performing nursing home staff.

Ensured full adherence to all company policies and state and federal regulations.

Managed all aspects of state and federal government survey processes.

Randy Lewis Resume, Page 2

Planned, implemented, evaluated, and directed all of the facilities programs and operations.

Randy Lewis Resume, Page 3

GLENN-MOR NURSING HOME, THOMASVILLE, GA 2011 – 2013

Administrator-in-Training/Nursing Home Administrator

Experienced every aspect of training while working in the 64 bed Nursing facility.

Immediately promoted to Administrator after passing state exam.

Drove cultural change by instilling a sense of teamwork in the staff and by upgrading and improving the physical

appearance of the home, increasing staff morale, customer satisfaction, census and revenue.

First survey as new administrator was a deficiency free survey, which was the first in 14 years for the facility.

Lewis Farm Service, THOMASVILLE, GA 1996 – 2009

Co-Founder & Vice President of Operations

Led financial and business operations for agricultural commodities company, including a staff of 50 teammates.

Quadruples sales and drove top-line revenue & bottom-line profitability.

Developed and cultivated a community-wide reputation for honesty and great customer service.

EDUCATION & TRAINING

Bachelor of Business Administration, Business Administration, Valdosta State University, Valdosta, GA

AIT Program, Licensed Nursing Home Administrator

AWARDS & DISTINCTIONS

Council of Honor – Southern Gentleman Award Who’s Who among College Students



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