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SUMMARY

*.*+ Years of IT experience in Salesforce.com CRM Platform both as

Developer and Administrator,which includes business analysis, design,

development, testing and implementation of Business Applications.

. Experienced in all phases of Software Development Life Cycle (SDLC),

quality management systems and project life cycle processes.

. Extensive Apex, Visualforce, C#, Visual Basic, SQL programming

experience.

. Highly Experienced in Force.com Apex Classes, Apex Triggers, Integration,

Visualforce, Force.com API and Salesforce.com S-Controls.

. Experienced in Administration setup like manage Users, Security Controls

and Data Management.

. Highly experienced in writing SOQL, SOSL.

. Experienced in Integration using Salesforce APIs, External apps Web

services.

. Experienced in Integration using Salesforce APIs with .Net Application.

. Experienced in Designing and developing .Net Webservices.

. Experienced in Building Orchestrations Deploying Projects in Cast Iron.

. Experienced in Using Cast Iron for Integrations of Salesforce with

External apps

. Experienced in Portals setup & appExchange package deployment, Force.com

sites development, Salesforce chatter customizations.

. Experienced in configuration Implementation of apps in Salesforce.com.

. Flex Mashup with Force.com

. Experienced in Integration Google chart visualization with

Salesforce.com.

. Used Data loader for data management in force.com platform.

. Experienced in Designing and developing reports and dash boards.

. Experienced in Integrations Twitter, LinkedIn and PayPal API(s) with

SalesForce.

. Experienced on Notification services, setting up the Scheduled jobs and

alerts.

. Extensive Software Programming experience in C#, Visual Basic.

. Expert in integrating CRM Database with other applications.

. Extensive experience in working with SQL Server databases.

. Expert in SQL, SOQL, Stored Procedures, Functions, Packages and Triggers.

. Experienced in designing and programming using Java and web application

development using XML, HTML, Java Script, .Net, ASP etc.

. Hands on expertise on Salesforce.com CRM & Force.com Platform as a Techno-

Functional Consultant in terms of configurations using the Force.com

Builder, Apex and Visual Force as well as integration with external

applications

. Team player with strong written/oral communication and inter personal

skills

. Ability to learn quickly in a dynamic environment

. Good Team handling skills.

. Salesforce.com Certified Developer(401)

. Salesforce.com Certified Administrator(201)

. Cleared first stage of Advanced Developer (501) Certification Exam (WI14)

. Cleared first stage of Salesforce.com Certified Technical Architect -

Self -Evaluation (WI14)

SKILLS:

Operating System : Microsoft Windows 9x/NT/2000

RDBMS : SQL Server 2000/2005, MS-Access

CRM : SFDC

Salesforce : Force.com, SOQL, SOSL,

Ajax Toolkit, Flex Builder

Web Servers : IIS 6.0 Web Server.

Scripting Languages : Java Script, HTML, XML

Programming Languages : APEX, Visualforce, VB6, PL/SQL, SOQL, C, C#, C++.

PROFESSIONAL EXPERIENCE:

* Qualcomm, Hyderabad (March 2012 - till date)

Programmer Analyst, Lead

Responsibilities:

. Responsible for Gathering detailed requirements

. Responsible for Leading, Task assignment and Coordinating with

Offshore development team.

. Conduct Daily Stand up meeting with DEV and QA team

. Engage the team on daily basis to provide daily status report for the

allocated task.

. Ensuring Salesforce.com Best practices/Coding Standards followed the

team on daily basis to provide daily status report for the allocated

task.

. Responsible for all Production support Activities in Salesforce.

. Responsible for all deployments made or scheduled to Salesforce

production.

. Extensively involved in Designing and Development of their new system

MQDS,Software IR in SalesForce.com

. Responsible for troubleshooting, training and sharing knowledge.

. Responsible for Developing and reviewing Apex classes and Triggers as

per Business needs.

. Responsible for Developing and reviewing custom pages using Visual

force and custom Apex controllers for customized UI of application

workflow.

. Responsible for Developing and configuring Web Service/Component for

Software Issue Management Project

. Participated in many Qualcomm Technical forums.

Projects Delivered:

Working as a part of Customer Engineer Apps Team.

Created a new web application for Material & Quality Database System

(MQDS) that allows users to track Chip parts as they move through various

shop floor activities including Bake, Lead Scan/ICOS, QA Inspection,

Laser Etch, Wafer, etc. The application will insure that the proper

levels of quality control testing are performed, and provide tracking of

tested parts. In addition, the system will allow users in other

departments to better estimate when parts will become available

. Provided real-time dashboard visibility to devices as they progress

through the various backend shop floor activities

. Faster "Backend Turnaround Time", improving process efficiency and

significantly streamlining several processes

. Systematically captured all relevant Inspection Data, thus replacing

existing paper system and enhancing metric gathering for continuous

process improvement

Trigger Framework/Architecture and Code Refactoring: It started with Case

Object and slowly implemented in all of QUALCOMM's SFDC Orgs.

The new trigger framework will apply the best practices set forth by

Salesforce.com on APEX triggers and provide a simple implementation model

for developing trigger code.( One Trigger per Object Concept)

. Full control of the order of execution for a particular object

. Less test code to manage

. Highly predictable results

. One and only one code pattern across all objects and org on how to

handle triggers.

Email - To - Any Object App

Created a Tool in salesforce, similar to Email To Case functionality. This

functionality allows users to respond to standard emails that arrive in

their email client and update a Custom/Standard Object Simply by replying

to the email. The email itself is then routed back to Salesforce where the

email message is placed on the Object.

Multi-Design Interface for any SObject App

A customize display screen and button that would let user select fields and

order (just like for a custom list view) in a separate popup window that

you could leave open so you could change things at any time. It would have

an "apply" button that would update the calling summary page with the

current selection and a "save" button that would update the display like

"apply" but also write the choices back to a table so the next time the

user came to this page they would see the display from their last saved

choices.

Environment: Salesforce.com, Force.com, S-control, Flex, Apex, XML,

JavaScript, Controllers, Visual force Pages, Sites, Workflows, Web Services

API.

* HCL Technologies Limited, Noida (October 2009 - February 2012)

Techno Functional Consultant

Projects Delivered:

> Sonus Networks -- Service Cloud Implementation and Ongoing Support &

Maintenance

Working as part of Service cloud and Sales cloud modules of Salesforce

Responsibilities:

. Responsible for Gathering detailed requirements from all Business users,

Converting Business requirements to IT requirements.

. Responsible for Leading, Task assignment and Coordinating with Offshore

development team.

. Responsible for all Production support Activities in Salesforce.

. Responsible for all deployments made or scheduled to Salesforce

production.

. Extensively involved in Designing and Development of their new system

(Case Management) in SalesForce.com

. Developed a SLA Timer component, that will take care of Response time

make to case, How much time spent on a case, provided provision of

Restore time i.e. ; Time adjustment and also calculate the time spent on

providing solution/feedback/resolution

. Validate a Customer account on the basis of Installed Equipment location,

whether the equipment location fall in the support program time frame or

not by calling a web service at real time and perform further operations

accordingly.

. Incorporated the Deep clone functionality to copy Master as well as slave

data with some preset values

. Creating Workflows, Time- based workflows, Email alert, Task, Field

update, Approval process, Validation rules, Assignment rules, formula

etc.

. Setting up and configuring customer portal including designing of portal

interface.

. Developed different surveys and host them at sites, also integrate it

with Google Analytics.

. Sending out Email Alerts as per their different case creation scenarios

i.e. either from Employee or Customer Portal using Single and Mass email

message functionality.

. Created Schedulers and Batch Apex functionality, that will run on

particular day and Mass email to all the contact with certain criteria

matched.

. Developed Batch Apex, which will look after orphan products in salesForce

and create an entry for them in price Book entry entity.

. Incorporated Google Visualizations charts in Visual force page .

. Developed Custom visual force reports in salesForce.

. Worked RMA (Return Merchandise Authorization) component which will take

care of shipping and Replenishments Depot processes.

. Currently working on Sales cloud implementation to replace existing sales

process application.

. Responsible for technical design and reviewing design by development

team.

. Responsible for Documentation Process.

Environment: Salesforce.com, Force.com, S, Apex, XML, JavaScript,

Controllers, Visualforce Pages, Sites, Workflows, Cast Iron, Web Services

API, Windows.

* Vsworx Information Systems, New Delhi (Apr 2009 - Oct 2009)

Salesforce Developer

Projects Delivered:

> Service Push (CRM Consulting Firm, US)

Worked as a CRM Developer Gathering detailed requirements from all

Business users. Service Push (http://www.service-push.com) is a global

CRM Consulting, and Business Solutions provider specializing in Customer

Relationship Management and I.T Service Management software

implementations for Small and Enterprise Business. The Social CRM

application will work with Salesforce.Com as an application. The

application should be in a managed and unmanaged format. The goal of the

application would be to integrate and synchronize Social Networking

information across social media channels with Salesforce.Com Lead,

Contact, Account, and Company information. The social networks in which

we are looking to synchronize information from are:

Linked In, Facebook, Twitter, Omgili for finding forum conversations.

After finding the relevant information, there should be a seamless way to

connect and integrate various information from these networks into

Salesforce.Com. In addition, the features will include support and lead

creation capability.

Responsibilities:

. Worked on Gathering detailed requirements from all executive management,

sales management, Support Management, client services,.

. Created detailed data mapping document for integrating various systems

with Salesforce.com.

. Created Apex classes and Triggers for customized business process within

Apex governor limits.

. Developed custom pages using Visualforce and custom Apex controllers for

customized UI of application workflow.

. Created workflows for creation task, outbound messaging, and email alert

and field updates.

. Responsible for all administrative tasks in Salesforce CRM. Administered

Salesforce.com applications and environments for users on day to day

basis.

. Supported users in creating custom reports for Sales and Support data

using PDF, Apex, Visualforce page and mail merge.

. Created data migration for import/export of data from Salesforce.com

environment.

. Integrated Twitter API Search with SalesForce and based on the search

results, the end user will have the ability to select a thread or

conversation and create a lead/Case from the search.

. Based on the selection made above, an import button would import the

information into SalesForce if available via the Twitter API

. Responsible for troubleshooting, training and all day-to-day user

requests.

Environment: Force.com IDE, Salesforce.com, Force.com, S-Controls, Apex,

XML, JavaScript, Controllers, Visualforce Pages, Workflows, Web Services

API.

* Planman Technologies, New Delhi (Aug 07 - Apr 09)

CRM Developer - Salesforce.com

Projects Delivered

> KYCnet Systems (KYC-as-a-Service to AML Institutions, US)

KYCnet (http://www.kycnet.com) provides our clients with a unique mix of

KYC-as-a-Service and KYC Software-as-a-Service solutions.KYCnet provides

complete KYC analysis services to serve the business needs of many AML

(Anti Money Laundering)-regulated financial institutions

The basic requirement is the functionality to provide the users of KYCnet

platform to synchronize the contact information available with the

SalesForce instance with Orchestra.

KYCnet wants to extend the service provided to clients of the KYCnet

Platform and allow them to synchronize the Contact(s) which are of interest

with the Sales Force.com organization if the client(s) of the KYCnet

Platform has Sales Force.com organization linked in KYCnet platform. To

achieve this, a Trigger, WebSerivce, addition to XML nodes will be

developed which will expose methods to synchronize Contact information

between SalesForce.com and KYCnet

Responsibilities:

. Involved in Requirement Gathering and converted Business requirements to

Technical Specs.

. Worked on Designing of Objects and relationship mapping in SalesForce.

. Created Visualforce pages using Apex, Visualforce language and Flex

tools.

. Developed Salesforce.com S-controls using flex builder and Action Script

for new account provisioning custom workflow.

. Created Workflows rules, Approval process, Validation rules, --Email

services.

. Developed classes and triggers in a controlled testing environment before

deploying to production.

. Developed Webservices and integrated and handled bidirectional data flow

to application Eloqua.

. Involved in integrating Salesforce to Customer Portal.

. Development of a Web Service which will expose methods for creation of

Contact(s), Updation of KYCnet record status and Perform synch Operation

with Orchestra

. Development of a Trigger which will validate the Contact entry.

. Development of a Apex Code which will generate a XML containing all the

required information of KYCnet Record, KYCnet Contact(s) and Notes and

mail it to the Concern Person with Attachments(if present) like Passport,

Driving License etc.

. Created a Home Page component to show different messages to different

logged in customer portal Users

. Created a Visual Force page, which will show all the Activities

associated to the logged in customer portal user (contacts) and its

Account.

. Implemented workflows, Field Level security and Validation rules.

. Creation of Managed Package.

. Wrote Apex Test Classes.

Environment: Eclipse IDE, Salesforce.com, S-Controls, Import Wizard, Apex,

XML, JavaScript, Visualforce Pages, Workflows, Email Updates, Web Services

API.

> Give India (NGO, Mumbai India)

Worked as a CRM Developer for implementation and maintenance of

Salesforce.com CRM application.

Give is a donation platform. This contains two modules. Internet module and

Back office module.

Internet module is for donor and Back office module is for internal

processing. Internet module have different pages like Internet give,

Payroll gives,

I give, Gift donation, buy donation through shopping cart, login .All pages

are developed on ASP.NET and Sql Server 2005.

Back office module contains pages like Mop statement, Bank statement,

Reconciliation, Contribution statement, Receipt, Remittance, Disbursement

process, back office transactions, Lead import. All are developed using

SALESFORCE API and ASP.NET

Responsibilities:

. Working on integrating Windows and Web based application with

Salesforce.com crm etc.

. Completely involved in Back office module. Creating Bank statement,

Mop statement, Remittance reports, Cron jobs, XMLs for Tally Vouchers

and generate receipts for it. Also involved in Data synchronization

between Sales Force and Sql server 2005.

. Development of front end and backend.

. Involve in Designing the database and module coding.

. Generate XML as per the Module requirement.

. Involve in creating the Web services.

. Creation of Custom Objects and Fields.

. Creation of Validation Rules, Workflows and Outbound Messages.

. Creation of Apex Classes, Trigger as per the Module Requirements.

. Working on Providing Support on the Defects raised by understanding

the flow of the application along with the code.

. Worked on Code Fixes for the Defects raised during the CRM flow.

Environment: C#, VB.Net, Php, XML, HTML, SQL 2000/2005, IIS 6.0 and

Salesforce.com.

* Vcustomer Pvt Ltd. (Mar 04 - Sep 04)

Technical Support Engineer (Salesforce.com)

Manhattan Associates has concentrated provides supply chains management

system. They help their customers the best possible solutions for their

needs. This project is completely base on manage of customer's case.

Responsibilities

. Overall quality management of the support team, including training &

knowledge enhancement workshops.

. Key Admin user on Salesforce.com, used by the Account Management &

Lead generation teams.

. Technical support to the existing customer's as part of the Account

management team.

. Training and developmental activities of the sales executives.

. Custom demo's/POC's for existing/prospective customer's as part of the

pre-sales process.

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