Athena Ortiz

***** ******* **. ** *****, NE. ****8

402-***-****

acpp7o@r.postjobfree.com

Employment History:

PayPal, La Vista NE. Employed from 11-30-2009 to present.

Position: Regulatory Compliance Agent.

Supervisor: James Wycoff 402-***-**** acpp7o@r.postjobfree.com

Experience:

Writing reports in a timely manner effectively describing factual details of account and system reviews.

Ensuring the written articles are grammatically correct, understandable, and efficient.

Correcting/editing colleague narratives containing misinformation, omitted information, grammatical errors,

or inefficiencies.

Providing detailed notations regarding reviews, and the information contained within them, for auditing

purposes.

Using tools such as Microsoft Word, Excel, Outlook, government websites, third-party verification tools,

search engines, and internal resources to ensure reviews are accurate, detailed, organized, and completed

within the allotted time-frames.

Providing legible and concise feedback during quality reviews.

Specifying the locations of discrepancies or areas needing clarification within current standard operating

procedures.

Maintaining security when working with sensitive data by including information pertinent to reports.

Nebraska Furniture Mart, Omaha NE. Employed from 01-08-2005 to 01/01/2015.

Position: Post Delivery Customer Service Agent.

Supervisor: Scott Sedlacek 402-***-****.

Experience:

Using written and verbal communication with vendors, merchandisers, management and sales associates.

Providing feedback to vendors and merchandisers regarding customer questions, comments and concerns.

Effectively communicating relevant order and merchandise information (having the potential to impact

customer purchases) to management and sales associates on an as-needed basis.

Assisting customers with questions concerning account information, merchandise, invoices, requests for

parts, or special orders.

Entering clear notes on accounts and invoices in order to specify any customer or merchandise information

that may be needed for additional assistance or auditing purposes in the future.

Revitalift Aesthetic Center, Lincoln NE. Employed from 04-09-2007 to 10-08-2007.

Position: Head Receptionist.

Supervisor: Angela Hutchinson 402-***-****.

Experience:

Obtaining client information for appointments, preparing charts for medical staff, and ensuring chart updates

are made (if needed).

Assisting clients with insurance information for billing purposes.

Monitoring product and equipment inventory so that the appropriate orders may be completed as needed.

Maintaining office area and call logs while delegating duties to medical staff and assisting clients with

procedure information.

Monitoring patient progress with photographs and charts.

Providing clients with current product information, procedural protocols, and education regarding services.

Novel Hair, Omaha NE. Employed from 12-23-2006 to 04-09-2007.

Position: Receptionist.

Owner: Tamra Becker 402-***-****.

Experience:

Entering client data for appointments, assisting clients with billing information, and maintaining an organized

work space.

Providing product education for clients.

Blimpies, Bellevue NE. Employed from 09-20-2005 to 05-06-2006.

Position: Supervisor.

Owner: Saied 402-***-****.

Experience:

Monitoring employee productivity and ensuring work spaces are kept clean and orderly.

Verifying that received shipments correspond with placed orders.

Scheduling employee shifts and processing catering invoices.

American Title, Omaha NE. Employed from 10-04-2004 to 01-16-2005.

Position: Recording department agent.

Supervisor: Jill Stoner 402-***-****.

Experience:

Reviewing land titles to ensure accuracy.

Submitting completed titles to their prospective county for documentation and recording purposes.

Communicating effectively via email with fellow recording agents when completing reviews to maintain

accuracy and consistency within the department.

Von Maur, Omaha NE. Employed from 08-15-2001 to 09-29-2004.

Position: Sales Associate (08-15-2001 to 02-09-2004) and Assistant Sales Manager (02-10-2004 to 09-29-

2004).

Supervisor: Brenda Burke 402-***-****.

Experience:

As a Sales Associate - performing retail sales within the department, attending merchandise information

training, and sharing product information with customers.

Placing purchase orders and verifying shipment details upon arrival of merchandise.

As an assistant sales manager - monitoring the orders and schedules of sales associates within the department.

Utilizing spreadsheets for detailing sales associate productivity and sales percentages within the department.

Education:

Bellevue University

1000 Galvin Rd. South, Bellevue, NE. 68005 402-***-****

www.bellevue.edu

Primary courses: Creative writing and photography. GPA: 96.

Attendance: 100%. Enrollment: 09-03-2000 to 05-01-2001.

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