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Customer Service Manager

Location:
Smyrna, GA
Salary:
40,000
Posted:
May 17, 2015

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Resume:

Priya Fisher

**** ********* ***** ***** *******, GA 30041, 404-***-****

acpp7b@r.postjobfree.com

Objective: To obtain a challenging position in the field of accounting where I will enhance a company’s

performance by utilizing my accounts payables and receivables, skills and knowledge while learning and

improving my skill sets with any additional necessary tasks.

Computer Skills:

Software: Microsoft Excel, Word, Outlook, Windows 7, Windows XP, Mac OS, Medisoft, Zirmed, Navinet,

UHC Online. Also proficient in standard CPT coding and ICD-9 coding

Medical Equipment Proficiencies:

Pulse Electro-Magnetic Field, Frequency Specific Micro-current, Hyperbaric Oxygen Therapy,

Interferential Muscle Stimulation, Laser Therapy

Education:

2007-2009

BS Psychology; Sociology Minor

Georgia State University / Atlanta, GA

2003-2006

General Studies

Georgia Perimeter College / Dunwoody, GA

Related Experience:

Sept 2011-Present

Office Manager

Synergy Release Sports

Employee Management: Train new hires, manage quality of duties performed by front and back

office employees, answer inquiries from front and back office employees on daily duties, notify

upper management of company compliance changes, implement and train staff on new policies

and procedures

Accounts Receivable/Payable: Respond to insurance requests, balance charts with Medisoft and

other documenting logs, enter patient visits and payments into Medisoft and excel

spreadsheets, balance entries at the end of the day, respond to patient billing questions and

requests, take credit card, cash and check payments, write out bills to patients and mail with

itemized receipts

Front Office Administration: Answer phone calls, check in patients, verify insurance policies,

provide new patients with facility information, online documentation assistance, and directions

to office, check mail and email, print out imaging results, verify and distribute doctors’ scripts to

X-Ray and MRI imaging facilities, respond to insurance requests, complete pre-authorizations for

United Healthcare, provide letters to patients which include absentee letters, letters of

eligibility, and referral responses, keep office clean and restock coffee for patients, manage

alarm system

Back Office Administration: assist doctors with chiropractic adjustments, perform back office

therapies utilizing equipment listed in proficiencies

Scheduling: Schedule patients and designating appointments with the appropriate doctor, make

reminder calls to patients about appointments, ensure doctors and massage therapists stay on

schedule, work around patients’ third party physical therapy schedules

Quality Assurance: Ensure all patient information is entered correctly in charts and Medisoft

cases and that new patients are diagnosed promptly, document patient complaints and apply

resolutions as necessary

Medical Chart Management: Document insurance payments in charts, create patient charts and

insurance charts

Database Management: Enter and update patient insurance, information, and payments in

Medisoft

May 2010 - Sep 2011

Front-of-House Team Lead

Shout / Midtown, GA

Train new hires

Provide superior guest service

Maintain restaurant cleanliness

Accurately prepare itemized checks

Receive and process payments for services and goods

Increase guest check averages by up-selling goods and services

Responsible for overseeing opening/closing duties

Conduct presentations demonstrating menu knowledge

Ability to work well under pressure

August 2003 - May 2010

Front-of-House Team Lead

Village Tavern / Alpharetta, GA

Train new hires

Describe menu items/daily specials in detail

Provide recommendations when requested

Accurately relay the various ingredients and cooking methods employed

Receive and process payments for services and goods

Upkeep front of house

Utilize Point-of-Sale system

Verify minimum age for consumption of alcoholic beverages

Provide excellent customer service

Develop repeat business by establishing close and lasting relationships with customers

Ensure that all expectations are met by following quality assurance standards

Ability to work well under pressure



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