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Customer Service Manager

Location:
Minneapolis, MN
Posted:
May 14, 2015

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Resume:

STEPHAN THOMAS

**** ****** *** *****

Minneapolis, MN 55412

612-***-****

acpowe@r.postjobfree.com

COMPETENCIES

. Managed large number of construction projects

. Responsible for coordinating and following projects beginning through

to completion

. Budgeting Support and Cost Management

. Worked closely with vendors to negotiate favorable terms

. Monitoring projects for time and budget restraints

. Strong Customer Service Skills

. Excellent computer and communication skills

. Able to effectively prioritize tasks and manage time

. Mentoring of staff in estimating, building practices and green

building techniques

WORK HISTORY

Project Coordinator, Superior Construction Services, Maple Grove, MN.

Oversee the day to day operations in a Construction Management position,

including the scheduling of staff and subcontractors to complete projects

of homes / businesses damaged from insurance losses. Responsibilities

include holding meetings with clients in assisting with making selections

and ordering from local and national vendors, completing field inspections

and maintaining quality control, having knowledge of state and local

building codes. Constant use of problem solving skills / time management

skills overseeing the production of projects managing subcontractors and

employees to assist with emergency services for Service Master / Superior

Construction. I was company top performer for 2013 year end performance

and profitability. February 2013- Present

Construction Consultant and Construction Manager, Center for Energy and the

Environment, Minneapolis, MN. Oversee and direct the activities of

contractors carrying out sound mitigation projects for Metropolitan Airport

Commission. Monitor the timely installation of approved products to homes

surrounding the airport, according to engineered specifications, codes of

local municipalities and verifying quality control at site inspections.

Facilitated meetings with clients at both preconstruction and post

construction meetings and managing contracts and documentation throughout

the construction process, overseeing any changes to scope of work and

creating change orders, and approval of payments. Completed the program

with a 93 percent customer satisfaction and completed the phase of the

program 2B-4, 5 months ahead of schedule. July 2009- August 2012

Project and Production Manager, Morr Construction Services, Shoreview, MN.

Ran multiple residential projects in remodeling and new home construction.

Managed production staff, assisting sales team with meeting sales goals,

solved complex structural problems with the resources at hand.

Facilitated weekly customer meetings to discuss scheduling, budgets and

troubleshooting. 2006-2009

Project Manager and Lead Carpenter, Houselift Remodelers, Minneapolis, MN.

Ran multiple projects and oversaw employees. Performed quality control

inspections, held weekly meetings with clients. 2004-2006



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