Soheila Dehghan

Mob: +1-650-***-****

E-mail: acporc@r.postjobfree.com

OBJECTIVE:

To work on projects of challenging nature in an organization where a growth-oriented

environment provides unlimited scope for learning new skills and becoming a quality

professional.

PROFESSIONAL SUMMARY:

Over 2 years of IT experience as a Business Analyst in Commerce and

Telecommunication domains providing a well-balanced understanding of business

relationships at all levels until final solution release.

Experience in all phases of Software Development Lifecycle (SDLC): Systems

Requirement Analysis, Design, Development, Implementation, Testing, and Deployment.

Proficient in a wide range of Software Development Methodologies including: Waterfall,

Agile/Scrum, RUP (Rational Unified Process), and Spiral.

Proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow

Diagrams, and Sequence Diagrams etc.

Excellent understanding of Business Requirements Gathering, Translating Requirements

into Specifications and Application Design.

Proficient in requirements gathering through research, formal-informal sessions, JRP

(Joint requirements planning) sessions and JAD (joint application Design) sessions with

SMEs (subject matter experts), Teams, Stakeholders and end users.

Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and

relate with a wide range of personalities from diverse socio-economic and cultural

backgrounds. Strong business acumen, analytical, problem solving, and presentation

skills.

Proven record of Team Management and Leadership skills. Excellent Presentation skills

in regards to communicating with both business and technical teams.

Excellent verbal communication skills, and Proficient in Technical and Business writing,

Business Process Flow, Business Process Modeling and Testing.

Experience in performing gap analysis of the business requirements.

Experience conducting trainings for business users before UAT's.

Certified Salesforce.com force.com developer.

Proficient in Salesforce platform tools: creating business models, Workflow Rules and

actions, Approval Processes, Setting Advanced Security Model, Security Settings and

controls, Creating Profiles, Roles, designing and creating complex relationships, Page

Layouts.

Proficient in generating customized reports, dashboards and analytic snapshots, and

advanced data analysis in Salesforce.

Proficient in querying Force.com database using SOQL & SOSL queries.

Hands on Experience and In-depth understanding of CRM business processes like

Forecasting, Campaign management, Lead Management, Order Management, Account

Management, Case Management and merging management.

Good exposure to AppExchange applications. Able to find appropriate applications,

install and customize.

Proficient in Sales Cloud, Service Cloud, and Marketing cloud.

Proficient in Configuration and customization on Sales, Service and Marketing Cloud:

workflow rules, custom profiles, roles, sharing rules, and permission sets, etc.

Experience in setting up test environment and troubleshooting.

Good Knowledge of different testing methodologies such as Requirement Analysis, BVT,

Deployment, Integration Testing, System Testing, Security Testing, Compatibility

Testing, Performance Testing, Accessibility Testing, User Acceptance Testing. With hands

on experience on system testing, integration testing and user acceptance testing.

Hands on experience in the areas of test development, test planning, test execution, defect

management, test efficiency, and Code Coverage.

EDUCATION

• MBA (Masters in Business Administration), Texas A&M International University

(Laredo, Texas) Expected date of graduation: May 2015

GPA: 4.0.

Certifications

Salesforce.com Force.com developer Certification (DEV401), Feb 2015

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Workflow & Approvals, Reports, Dashboards,

Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.

Web Tools: HTML, Photoshop, PageMaker.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams, Class/

State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall

methodology, V model.

Operating Systems: Windows XP, Vista, 7 and 8.

Documentation Tools: MS Office, MS Visio Pro.

Database: Oracle 9i/10g, and MySQL.

WORK EXPERIENCE:

Teacher Assistant

School of Business, Tamiu, Laredo, Texas Aug 2013-May 2014

Responsibilities:

Conducting the Management and Marketing classes in the absence of professors.

Reviewing and grading student’s Marketing and Management reports, researches, and

assignments.

Proctoring the Marketing and management Exams.

Acting as a research Assistant in Marketing and Management researches and helping

Professors with data gathering.

Business Analyst

TCI – NeGen- Tehran, Iran Nov 2009 to Sep 2010

Data Communications of Iran (DCI) has been awarded a project NeGen (Next Generation

Provisioning) by Telecommunication company of Iran (TCI). TCI is the largest telecom provider

in Iran. TCI has a legacy AutoCAD and DB2/Mainframe based system to document their copper

infrastructure. All the field users checkout a network on AutoCAD and work on the field for

months modifying the copper infrastructure, Once the necessary modifications are done they

handover the details to mainframe users. Data from mainframe systems determine the

availability and the capability to provision the services. With rapid changes to copper

infrastructure and the introduction of fiber optics this working methodology is no longer

accepted. Genesys is a web-based online UI which enables field users to document the changes

online, Genesys interacts with mainframe systems via screen scrapping software to store and

retrieve the data.

Responsibilities:

Responsible for gathering requirements from business users.

Involved in design reviews

Involved in preparation of functional and design documents.

Responsible for performing system testing.

Involved in production support.

Performed gap analysis to understand the improvements that can be placed in the process.

Prepared as-is process documentation and to-be process documentation.

Creation and delivery of requirements, planning documentation, features and functional

specifications, business process flow design, and recommendations on scope.

Manage ongoing support requests and administrative needs.

Responsible for preparing training manuals

Provided training to end users before deployment of the project.

Responsible for creating Visio diagrams for UI flows.

Responsible for creating test cases.

Responsible for coordinating system testing.

Business Analyst

Pars-Hakhamanesh (ParsH) – Shiraz, Iran Feb 2009 to Nov 2009

Project Title: Inventory and sales system

Iran Software and Hardware Co. (NOSA) has been awarded a project titled Inventory and sales

system by ParsH. ParsH is one of the largest agro products importers in Iran. ParsH has wear-

houses at 150+ locations in Iran and they import agro products from different vendors all over

the world. Inventory and sales system is used to document inventory in all the wear-houses.

System is used to store vendor’s information and the SPANCO analysis related to the vendor.

Inventory system is also used to track the shipment related information of the imports.

Responsibilities:

Responsible for requirement Elicitation.

Responsible for creating wireframes using MS Visio and presenting them to the client’s

SME.

Identified use-cases from the requirements and write use-case specifications.

Prepared as-is process documentation and to-be process documentation.

Interacted with various business team members to gather and document the requirements

for Salesforce Interface development and documented them

Responsible for preparing test cases as per business requirements specification.

Responsible for performing system testing.

Assisted business users during UAT testing.

Involved in production support.

Involved in preparing training manuals.

Manual Tester/Business Analyst

Pars-Hakhamanesh (ParsH) – Shiraz, Iran June 2008 to Feb 2009

Project Title: Inventory and sales system

Iran Software and Hardware Co. (NOSA) has been awarded a project titled Inventory and sales

system by ParsH. ParsH is one of the largest agro products importers in Iran. ParsH has wear-

houses at 150+ locations in Iran and they import agro products from different vendors all over

the world. Inventory and sales system is used to document inventory in all the wear-houses.

System is used to store vendor’s information and the SPANCO analysis related to the vendor.

Inventory system is also used to track the shipment related information of the imports.

Responsibilities:

Responsible for requirement Elicitation.

Responsible for creating wireframes using MS Visio and presenting them to the client’s

SME.

Involved in preparing test cases as per business requirements

Responsible for manual testing of the application.

Responsible for reporting and tracking defects.

Assisted business users during user acceptance testing.

Involved in preparing training manuals.

Involved in testing of defects.

Involved in production support.

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