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Manager Customer Service

Location:
Taylor, MI
Posted:
May 14, 2015

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Resume:

Mark J. Goodis

***** ****** ********* **. ***#*

Gibraltar, Michigan 48173

708-***-****

acpopt@r.postjobfree.com

CAREER SUMMARY

Operation Manager with a proven track record using technical and management

skills to achieve high-growth and profitability in the rapidly changing

logistics, automotive, and customer service industries. An effective

communicator who has a wide-ranging leadership background in dealing with

management, engineering, supervision, hourly, and union personnel. Worked

directly with Ford Motor Company of United States, Ford Motor of Canada,

Ford Motor of Mexico, Fiat Chrysler Automotive, Mazda, Mitsubishi and CN

Rail. Demonstrated ability to build strong teams, lead change and manage

results in fast changing enterprises.

Art Van Furniture Taylor Mich.

05/2015 to Present

Customer Service Representative

Responsible for organization of marketing department.

. Look after the customer accounts and update their transaction status

. Draft the necessary documents, letter or statements, as required by the

customer

. Maintain records of interactions with the customers in an orderly

manner

. Coordinate with the internal department to find solutions and resolve

matters

. Maintain a follow up on the customer, whose query you had solved

Autoport (Michigan) Limited

02/2007 to 11/2014

Subsidiary of CN Rail Road Flatrock Mich. /Markham Ill.

Terminal Manager

Reporting to the U.S Operation Manager, responsible for the health and

safety of over 50 employees. Inventory control of over 6000 vehicles

(Ford/Mitsubishi) with an inventory cost of $160, 000,000.

Responsible for logistics with CN Rail and Convoy Carriers. Working Closely

with Union Leaders.

. Reduced Reportable Injury 100% in One Year at Markham and Flatrock

Facility

. Reduced Reportable Accidents by 75% in One Year Markham Facility

. Reduced Reportable Accidents for 06 Years at Flatrock Facility

. Reduced Overtime by 50% at Markham Facility in One Year

. Reduced Overtime by 5% at Flatrock Facility Every Year for 03 Year

Period

. Increased Out Put of Product by 20% at Markham site in One Year

. Increased Out Put of Product by 10% at Flatrock site for 04 Years

Associated Spring / Saline Mich. -Consulting

06/2006 to 10/2006

Production Manager

Reporting to Plant Manager, responsible for Plant Production and Inventory

Control of over 75 employees for two shifts. Working directly with

Engineering/Maintenance personnel and Union Leaders.

. Reduced inventory from 30 days to Just In Time Delivery in 03 Month

Period

. Assisted in Reorganization of Production and Maintenance Standards

International Specialty Tubing/Detroit Mich. -Consulting

02/2006 to 05/2006

Production Manager

Reporting to Plant Manager, responsible for Plant Production with over 30

employees and 03 shifts. Working closely with Inventory Manager and Union

Leaders.

Ford Motor Company Dearborn Mich.

01/1991 to 06/2005

Dearborn Assembly and Dearborn Truck Plant

Rouge Complex

Maintenance/Production Supervisor

Reporting to Maintenance Manager 12 yrs, responsible of Supervision of

skilled trades team (20) Skilled Trades Employee's (Electricians,

Millwrights, Hydraulic, Pipefitters, Tool Makers) in Body Shop. Working

Closely with Engineering, Production, and Union Leaders.

Production Supervisor 02 yrs, reported to Production Manager, responsible

of Supervision of hourly employees in Body Shop at Dearborn Assembly and

Frame and Engine Line Dearborn Truck Plant. Supervised up to 50 Hourly

Union Employees..

. Assisted in the start-up of the Frame and Engine Line at the new

Dearborn Truck Plant.(Rouge Complex)

. Assisted in the re-tooling of the Body Shop at the Dearborn Assembly

Plant (Rouge Complex) Kawasaki Welding Robots, GMF Material Handling

Robots, Allen Bradley PLC Controls and Relay Logic, Installation of

440 Volt to 120 Volt control Panels, Mechanical Transfer Systems,

Mechanical Power and Free Systems

. Extensive Knowledge of Lean Manufacturing and 5S

. Extensive Knowledge of Production Standards ISO 9001 & Environmental

Standard ISO-14001

. Extensive Knowledge of UAW Labor Contract

. Lead for Confined Space

Difuku, Columbus, Ohio U.S. Headquarters

02/1990 to 12/1990

Field Service Supervisor/Electrical

Reported to Maintenance Manager, responsible for directing electrical

contractors for installing electrical for Electronic Monorail System (EMS)

Ford/Mazda Joint Venture Wayne Assembly Plant.

Dingman Micro-Tech, Bellville, Mich.

06/1983 to 10/1989

Project Manager

Reported to General Manager, responsible for the installation of

Computerized/Electrical Test System throughout Ford Motor Company U.S.,

Ford Motor Canada, and Ford Motor of Mexico.

PROFESSIONAL EDUCATION

Associate Degree Electrical / Electronics Henry Ford Community College 1983

Lawrence Tech University Electrical Engineering

HONORS and ACTIVITIES

. Volunteered for the Project Hope Foundation, Detroit Michigan, while

working at Ford Motor

. Organized and volunteering for charitable events for my child school

. Volunteering for fundraising St. Irene Greek Orthodox Church, Troy,

Mich.

. The four most important words that Guide Me...Never Compromise Your

Integrity

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